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Maserati at Napleton Indianapolis

Indianapolis, IN

4.2
22 Reviews
Napleton Maserati of Indianapolis is a Maserati dealer in Indianapolis, IN. At our Maserati dealership, you'll find a diverse selection of new Maserati cars - Ghibli, Quattroporte - and SUVs - Levante. We also have an expansive collection of used cars, SUVs, trucks, and vans from many of the popular brands. When you buy a Maserati, you should demand excellent service. Napleton prides itself on not only meeting your expectations but exceeding them as well. If you need service to your vehicle, our experienced technicians are here to help. Bring in any make or model for an oil change, tire rotation, or any of your other maintenance needs. Need a Maserati part? Let us know. If we don't have the part you need, we can order it for you. We also have a knowledgeable finance team that will help you understand everything you want to know, from car payments to car loans. Maserati of Indianapolis was acquired by the Ed Napleton Automotive Group in October 2017 and has been proudly serving the Indianapolis area ever since.
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4180 E 96th St

Indianapolis, IN

46240

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Showing 22 reviews

March 04, 2022

I bought my third Lavante! Love this dealership Wonderful sales and service staff! Highly recommend Napletom More

by Stirlingtc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Pilkington
Mar 06, 2022 -

Maserati at Napleton Indianapolis responded

Hi, thank you so much for your positive comments about Napleton Italian Imports! We hope you continue to choose us for all your automotive needs! Take care!

February 15, 2022

One of if not the best experience I’ve had at a car dealer. Price was fair and staff was friendly, professional, and knowledgeable. I test drove an Alfa Romeo Quadrifoglio and its an amazing vehicle. A More

by T. Langley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian, Mike
Feb 17, 2022 -

Maserati at Napleton Indianapolis responded

Hi, we're glad to hear you found our staff to be so informative and helpful. Our team is available should you require any extra help.

February 12, 2022

We initially had a concern with the dealer. The general manager called us when he became aware of the issue. We ultimately purchased a car from the dealership and would recommend the dealersh More

by Markair1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Lee
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2022 -

Maserati at Napleton Indianapolis responded

Hello, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. If you would like to discuss your experience in more detail, please give us a call at (317) 669-0115 at your earliest convenience. We always look for opportunities to improve so we hope to hear from you.

October 19, 2021

I live in Ohio and purchased a vehicle from Napleton. The process was flawless. They delivered my car straight to my home. Steve was very helpful and knowledgeable in answering all my questions/concerns. I More

by Franv301
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Malz
Oct 21, 2021 -

Maserati at Napleton Indianapolis responded

We're glad to hear that everything was completed to your satisfaction! Please let us know if there is ever anything else we can assist you with. Thanks again for the recommendation, and have an amazing day!

August 31, 2021

They over promised and didn’t hold up to their end of the deal. Two months later and I’m still trying to get my car repaired. They take it for the day and it’s the same when I get it back. They’re working on More

by Msangelsteele
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Sep 02, 2021 -

Maserati at Napleton Indianapolis responded

Angel, I'm really sorry you feel this way feel free to contact me directly (859) 797-2509 this is Mike Pilkington, General Manager of the store.

June 01, 2021

Amazing customer service. I bought an Audi S5, the interior and exterior were detailed to my 100% satisfaction. I purchased the Xzilon pachage as well, a wonderful option. More

by John1031
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2021 -

Maserati at Napleton Indianapolis responded

Hi, we're glad to hear that everything was completed to your satisfaction, John! Please let us know if there is ever anything else we can assist you with.

May 07, 2021

Casey went above and beyond for my wife and myself during our purchase. Got us in a telluride without all the crazy markup other dealers were trying to charge us. Ray Skillman wanted 10 grand over invoice!! More

by Will Peters
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Justin mike
May 09, 2021 -

Maserati at Napleton Indianapolis responded

Hi Will, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope to be of service to you again! Take care!

May 05, 2021

Casey made me feel like buying from a friend, gave personal expertise on the car, made me familiar with services provided by the dealer, and friendly customer experience! Great place to buy a luxury v More

by Derrick R
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Casey Wilson
May 07, 2021 -

Maserati at Napleton Indianapolis responded

Hi Derrick, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

April 29, 2021

Very poor customer service. Rude staff.I called to Very poor customer service. Rude staff. I called to inquire about a vehicle when the person on the phone pushed for an in-person visit. After arrivi More

by Dave
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Danielle Lee
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : N/A
April 12, 2021

Amazing experience Steve Malz is the best salesman I Amazing experience Steve Malz is the best salesman I have ever meet, he is a real car enthusiast, know what is selling, gives you a lot of informati More

by Ronnie.dr
Friendliness
Recommend Dealer
Yes
Employees Worked With
Danielle Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Malz
Apr 13, 2021 -

Maserati at Napleton Indianapolis responded

Ronnie, thank you for your support! We're happy Steve could help. We hope you continue to choose us for all your automotive needs! Take care!