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Maserati at Napleton Indianapolis
Indianapolis, IN
27 Reviews
Napleton Maserati of Indianapolis is a Maserati dealer in Indianapolis, IN. At our Maserati dealership, you'll find a diverse selection of new Maserati cars - Ghibli, Quattroporte - and SUVs - Levante. We also have an expansive collection of used cars, SUVs, trucks, and vans from many of the popular brands. When you buy a Maserati, you should demand excellent service. Napleton prides itself on not only meeting your expectations but exceeding them as well. If you need service to your vehicle, our experienced technicians are here to help. Bring in any make or model for an oil change, tire rotation, or any of your other maintenance needs. Need a Maserati part? Let us know. If we don't have the part you need, we can order it for you. We also have a knowledgeable finance team that will help you understand everything you want to know, from car payments to car loans.
Maserati of Indianapolis was acquired by the Ed Napleton Automotive Group in October 2017 and has been proudly serving the Indianapolis area ever since.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 27 reviews
August 07, 2026
Buying a Certified Pre-Owned (CPO) Maserati from this dealership has been one disappointment after another. The problems started before I even drove the car off the lot. The only positive thing I can dealership has been one disappointment after another. The problems started before I even drove the car off the lot. The only positive thing I can say is that my salesperson was phenomenal. He has continued helping me long after the sale, despite none of these issues being his responsibility. The finance process was disorganized from the beginning. It took days of back-and-forth with my bank because paperwork wasn’t completed correctly. During signing, I purchased thousands of dollars in protection plans, including tire & wheel protection and what was explained to me as bumper-to-bumper coverage where I’d only be responsible for normal wear items like brakes and rotors. Before signing, after signing, and repeatedly over the past year, I requested copies of every warranty and protection contract. I still don’t have them. More than a year later, I still cannot tell you exactly what I purchased because the dealership never provided the contracts despite repeated requests. How is a customer supposed to understand their coverage without the paperwork they paid for? Then the vehicle issues started. I was told the vehicle had new tires as part of the CPO process. It didn’t. I had to point that out. Within the first week, my driver assistance system failed. The vehicle had pre-existing front-end damage. Instead of standing behind the vehicle, I was initially made to feel like I caused the problem. They then kept my car for nearly a month. Most recently, one tire began losing air. After struggling to even reach someone by phone, I dropped the car off expecting the tire & wheel protection I paid thousands for to do what it was sold to do. Instead, I received a text stating the warranty company denied the claim because the leak wasn’t caused by a road hazard and was “a very small leak at the bead.” This is the same tire the dealership installed on March 2, and it has only been driven about 3,000 miles. No puncture. No wheel damage. Just a bead leak. No one explained how they ruled out a road hazard, an installation issue, or a defective tire. At the same time, I’m now being quoted for a windshield issue I’ve been asking to have addressed for over a year that I also believed was covered based on what I was told when I purchased these protection plans. So what exactly did I spend thousands of dollars on? I relied on what I was told during the sales process. I purchased these plans believing they would provide peace of mind. Instead, I’ve spent the last year chasing paperwork that was never provided and discovering that the coverage I believed I purchased either doesn’t exist or is far more limited than it was presented. Every interaction with this dealership leaves me feeling like I’m inconveniencing someone. I feel like I have to justify every question, every warranty claim, and every concern instead of being treated like a valued customer. I don’t feel protected. I feel like I paid thousands of dollars for promises that disappeared the moment I drove off the lot. The irony is that I actually love my car. What I regret is where I bought it. If you’re considering buying here, my advice is simple: go somewhere else. Luxury isn’t just the badge on the hood. It’s the ownership experience after the sale, and based on my experience, this dealership failed completely. If you do buy here, don’t leave until every promise is in writing, every warranty is in your possession, and you fully understand exactly what you’re paying for. More
by NewCarBuyer
Employees Worked With
Katie Macintosh
June 11, 2025
Avoid this dealership. I recently purchased a Maserati quattroporte. It took more than 2 months to receive the paperwork. And there were a couple of service issues that wer I recently purchased a Maserati quattroporte. It took more than 2 months to receive the paperwork. And there were a couple of service issues that were handled very poorly. Not only did it take multiple visits to fix the issues, but they tried to pass off something as being fixed, when it wasn’t. Also, getting a return phone call from sales, service, and even the general manager took at least 3 days. This happened on multiple occasions. Buyer beware! More
by mroesler63
Employees Worked With
Brandon Selig
March 14, 2025
Very professional business to work with on my hunt for perfect car. Helped me explore best options, and can’t recommend enough. perfect car. Helped me explore best options, and can’t recommend enough. More
by Ld
Employees Worked With
December 02, 2024
Bought a Genesis GV80 from them and at first everything was great. It had service engine light on down there that they had to fix prior to bringing to me. So since that was taking so long they threw on n was great. It had service engine light on down there that they had to fix prior to bringing to me. So since that was taking so long they threw on new brakes and tires. Which I thought was amazing. The sales guy was top notch and the only person I would deal with again down there. So after everything was fixed they drove the car 2 hours to me. This is where all the issues started. Car was delivered with check engine light on. I mentioned right away and the guy dropping car off said they said you know about this just take it to the local Genesis store to reset it. Ok no biggie hey it has Genesis bumper to bumper warranty. Took me 2 weeks to get the car in because they were booked. Once car got there the Genesis dealership here didn't want to touch it because they said it was work Indy did. Well turns out some of the work was the fuel injectors but now had other issues. I contacted Indy they were saying all the right things but really not meaning a word of them. They were going to contact my local Genesis dealership and get everything figured out. Complete lie to get me off the phone. The car also had no freon. Indy said no problem that shouldn't be my issue. But funny I am the one holding that bill. Indy had quoted me extended warranty during time of purchase with the financial guy saying "hey if you find cheaper call me because i can cut go lower. Hmm so you were going to mark me up otherwise? So the following week while they were doing the initial repairs he calls and says hey i can knock off almost $1200 but at this point I already had bad taste because that means he was over charging me from the beginning. So after my car sat in the local dealership for 2 plus weeks I get it back today and paid the freon and the local guy warranty other work. Indy was going to call and get them to warranty the freon because they should have caught it but once again lip service to get me off the phone. Also they were going to rework up extended warranty quote for me since obviously the car they sent me isn't of quality but once again more lip service to get me off the phone. And to make the comment what do you want me to do now. I wouldn't recommend them to worst enemy. They are why people get bad feeling about used car sales people. The sad part is the sales guys was a class act its everyone else associated with that dealership. More
by mightyjyoung29
Employees Worked With
July 11, 2024
I must say I have never been a fan of auto dealerships but, the process at Napleton was a very good experience. Worked with Steve Larson for the purchase of a vehicle and Steve was perfect for the situati but, the process at Napleton was a very good experience. Worked with Steve Larson for the purchase of a vehicle and Steve was perfect for the situation. I could not have asked for a better person to work with. More
by j9j949
Employees Worked With
Steve Larson
April 26, 2024
I visited this dealership to find the Jeep Wrangler that I had found on Cars.com. Steve Malz welcomed me to the dealership and assisted me in locating it on their lot. He gave me an excellent overview of th I had found on Cars.com. Steve Malz welcomed me to the dealership and assisted me in locating it on their lot. He gave me an excellent overview of the vehicle and effectively demonstrated its features and capabilities. He was very knowledgeable and was able to answer all of my questions. Throughout the entire process from the start to the completion of my purchase and even after my purchase, he has been great to work with. I recommend you see Steve for your next purchase. More
by Lowell Short
Employees Worked With
Steve Malz
July 08, 2023
They make you buy additional warranty on the car you're purchasing. Scam. Do not buy from them. purchasing. Scam. Do not buy from them. More
by angelocraig
Employees Worked With
