Maserati & Alfa Romeo Of Monmouth

I wouldn't buy a tricycle from this dealership. My family bought 2 cars in the same week back in the first week of December. My son bought a 2020 Nissan. As he was driving off the lot there were My family bought 2 cars in the same week back in the first week of December. My son bought a 2020 Nissan. As he was driving off the lot there were a few minor issues, the airbag light wouldn't go out and the camera wasn't working. We were shown the carfax and there were no accidents and the service dept was closed but they said bring it back and they would fix it no problem. They also told us that it was under the manufacturer warranty. After several calls and never getting a call back we just made an appointment at a local Nissan dealership for the repairs on January 3rd a month later. After the Nissan dealership looked at it they said it had most definitely been in an accident and there were at least $10,000 worth of damage to the car. Needless to say we tried to get this dealership to keep their word and make the repairs but no one would take our call or even return our call. We drove the car up to the dealership and were told by the service manager that we would get a call the next day with a day/time for the car to come back. Of course no call. I spend one day calling 25 times and the next day over 10 times only to be told that no one was available to talk to me, they were in a meeting or with customers and they would call me back. It got to the point where they weren't taking my call due to caller ID but when called from my office the call was immediately answered. By now we were a month and a half into this and still no fix or even registration and new tags for both the cars. The temporary tags had expired and only to find out that they still had not applied for the new ones. We placed a negative review online and immediately received a call within 2 hours from the finance person, Wilson. Asked what happened and how could they fix it. I explained that all we wanted was for them to repair the car as promised and to be professional by returning calls and calling when promised. I was asked to remove the negative review and they would make good on everything. I removed the review and I was given a date to bring the car in for service. He told me we would have a loaner car while they looked at it and then also said they would see what they could fix. We took the car up and they did not have a loaner for us. We were told that they would call us the next day no later than noon and let us know what they found and they didn't call (surprise), so we called them. They said that the car was in an accident and now suddenly have a carfax with an accident shown. The manager met us when we went to pick up the car and asked about doing a trade in. They would just trade that car for another car they had and just move the car loan over. This was Friday. We were told they would check inventory on Saturday and Monday and call no later than noon Monday to let us know what they had in stock. At 12:50 no call so we called (again) and spoke to the manager, he didn't even remember what he was supposed to do. I reminded him and he asked to give him 30 minutes and call him back. I did and the rest of the day he was either in a meeting, or unavailable. I was promised he would call me back he was there til 7:30pm. 7:25pm I called and he left and the next day he was off. We have now contacted the Attorney General for assistance. Do yourself a favor and don't waste your time here. As I said I wouldn't buy a tricycle from them at this point. More

BEYOND AMAZED with this dealership!! Victor was such a great help with helping me finance my first vehicle. The staff was amazing and phenomenal customer service. 10/10 would highly recommend to anyone in great help with helping me finance my first vehicle. The staff was amazing and phenomenal customer service. 10/10 would highly recommend to anyone in the market buying ANY VEHICLE. They have a great selection of vehicles to choose from, you won’t be disappointed!! More

I’ve been working with Bryan at this dealership and he has been a pleasure. He’s a super cool guy and he’s been very thorough and patient throughout the entire car purchasing process. I would recommend co has been a pleasure. He’s a super cool guy and he’s been very thorough and patient throughout the entire car purchasing process. I would recommend coming here. Everyone has been awesome. More

This is the worst place ever!! Have called several times, left several messages for the service department to call me back ….I even made an appt online - 3 weeks later - still waiting to hear back; unbelieva left several messages for the service department to call me back ….I even made an appt online - 3 weeks later - still waiting to hear back; unbelievable! Never experienced anything like this before! What kind of a place operates the way this place does…..I certainly would NEVER purchase anything from them!! More

I’ve had a awful experience whither this dealership. You would think Maserati would hold themselves to a higher standing. I called repeatedly in advance to let them know that the temporary plates they gave would think Maserati would hold themselves to a higher standing. I called repeatedly in advance to let them know that the temporary plates they gave me were going to expire. I was lied to again and again saying the permanent plate was on its way. My car was later impounded for having expired plates and registration and I was then stranded. I had no title to even prove I was the owner so trying to recover the car was a disaster. I was able to get the bill of sale and told that the car would have to be towed and couldn’t be driven because the plates were expired. Here it is day 2 after Vanessa lied to me telling me that the plates were on there way and I still have a car that I can’t drive. Now Vanessa won’t answer my calls or respond to my emails where she states that I will be reimbursed for my impound fees. I’m not sure how they stay in business when it’s obvious that this is something that they do often and it appears that Vanessa is a liar! Funny how eager she was to return my calls when I purchased the car but now I can’t even get in touch with her. More