Maserati & Alfa Romeo Of Monmouth

Incompetent, unprofessional, dishonest, uncommunicative, careless, unreliable, disorganized, unethical, negligent, untrustworthy, shady, irresponsible, inept, unaccountable, disappointing. careless, unreliable, disorganized, unethical, negligent, untrustworthy, shady, irresponsible, inept, unaccountable, disappointing. More

⭐ 1 STAR I purchased a vehicle here on August 1, 2026. As part of the purchase agreement, the dealership agreed to address/fix the dashboard warning lights and complete the alignment. These were known iss As part of the purchase agreement, the dealership agreed to address/fix the dashboard warning lights and complete the alignment. These were known issues. I was told to return the vehicle August 4 for work on August 5 and that I would have it back that night. Before dropping it off, I also reported a major moisture issue from the dealership's detailing. The seats did not feel soaked at first, but after sitting about 30 minutes, moisture came through enough to soak our clothing, and the windows stayed covered in condensation. Initially I was told I must have spilled something. I had to send multiple pictures before they agreed to redetail and properly dry the vehicle on August 5. When I picked it up August 5, only the door-ajar light had been addressed. The other warning lights were still on, the alignment was not done, and the interior had not been redetailed or dried. I was told they needed another day, but I had already made clear I needed the vehicle August 6, so we agreed I would return the next week. I brought it back August 10 for service August 11. Then I heard nothing. My former salesperson told me the last update she had was that they were waiting on a backordered part. She told me Tyrell was the service supervisor and was on vacation, Chris was his backup, Ryan was the inside supervisor, and Damon was Ryan's backup. I went in personally. Ryan was unavailable, so I spoke with Damon. Damon said they needed more time and that he would speak directly with Ryan. I was then told Chris was also on vacation, even though I had been told Chris was covering for Tyrell. I eventually spoke directly with the detail team, who promised to reclean and dry the interior. The employee who made that promise did not come in the next day, but thankfully another detail employee stepped in and finally made sure it was dry. It took roughly 1½–2 weeks, multiple visits, pictures and repeated promises to resolve the moisture left by the dealership's own detailing. On August 15, I finally spoke with Ryan. Despite Damon saying he would brief Ryan, Ryan appeared to know nothing about my vehicle, so I had to explain everything again. Ryan promised to call me August 17. He never called. I called twice afterward and was placed on hold until the calls disconnected. Today, August 24, I called for Ryan and waited more than 30 minutes. Ryan never came to the phone. I was again sent to Damon. Today I was told, “Okay, so we handled the detail. What's the problem?” Completing one issue weeks later does not erase the remaining work. I was also told, “We'll get the parts ordered. Sometimes they are on backorder.” But I was told approximately two weeks ago they were already waiting on a backordered part. Were the parts ordered two weeks ago, or are they only being ordered now? I was then asked why I had not spoken directly with service. I have gone there in person, spoken with supervisors, called repeatedly, sat on hold, and waited for promised callbacks that never came. It is not my job to chase individual employees to get work completed that was part of the sale. Today's call ended with Damon telling me I should hear from service sometime today to schedule the vehicle. So once again, I am waiting on another promise. Most concerning, a collision-system warning light remains on. This vehicle is for my daughter, a first-time driver, and the safety warning lights were discussed before purchase. I am not asking for anything extra. I am asking the dealership to honor the agreement: complete the promised dashboard repairs, address the collision warning, complete the alignment, tell me the actual status of the parts, and communicate with me. I will update this review if dealership management finally resolves these issues. More

7/22/26 Update: Still no resolution. Despite multiple phone calls each week and daily texts to my salesperson, I still have not received any meaningful update regarding the windshield t Despite multiple phone calls each week and daily texts to my salesperson, I still have not received any meaningful update regarding the windshield that was cracked while my vehicle was at the dealership. A few weeks ago, I received a text saying they would take care of it—but only after I removed my review. I chose to leave my review up because I believe other customers deserve an honest account of my experience. We purchased a Mazda CX-9 from this dealership about a month ago. Because it was late when we completed the purchase, we were asked to return another day for detailing. We also had to come back for a replacement key fob because the original one didn't work. Unfortunately, the replacement key fob still doesn't work either. When we returned for the detailing, my husband discovered a large crack running up the windshield before leaving the dealership. The crack was not there when he arrived. He immediately went back inside to report it. We were told they would investigate and review their security camera footage. Instead of resolving the issue, they later offered us $100 toward the repair, which we declined because the damage was not our responsibility. Now, after weeks of phone calls, text messages, and promises that have gone nowhere, we're still waiting. At this point, the lack of communication and accountability has been more disappointing than the original damage itself. If you're considering purchasing a vehicle from this dealership, I encourage you to research reviews carefully and inspect your vehicle thoroughly before leaving the lot. I sincerely hope no one else has to go through the same experience. More

Vine desde Massachusetts hasta NJ y no me arrepiento el trato fue extremadamente excelente los vendedores amables y profesionales me ayudaron a poder tener mi SUV soñado Maserati omg estoy muy contenta y m trato fue extremadamente excelente los vendedores amables y profesionales me ayudaron a poder tener mi SUV soñado Maserati omg estoy muy contenta y más cuando te tratan como familia se lo recomiendo 💯 son lo mejores More

I had an excellent experience working with Ant during the purchase of my new Giulia. He made the entire process smooth and straightforward, especially when it came to trading in my old car. Ant was professio purchase of my new Giulia. He made the entire process smooth and straightforward, especially when it came to trading in my old car. Ant was professional, knowledgeable, and took the time to answer all of my questions without any pressure. He helped me get into the Giulia I wanted and went above and beyond by including a complimentary oil change, which was a great surprise and much appreciated. His customer service and attention to detail made the experience enjoyable from start to finish. If you're looking for someone who genuinely cares about helping customers and making the buying process easy, I highly recommend Ant. Thanks again for making this purchase such a positive experience! More

Huge shoutout to Ant for absolutely crushing it today! 🚀 From getting me behind the wheel of my new Mercedes to making my BMW refinance happen seamlessly, he turned what could have been a stressful proce 🚀 From getting me behind the wheel of my new Mercedes to making my BMW refinance happen seamlessly, he turned what could have been a stressful process into a VIP experience. Professional, knowledgeable, and always ten steps ahead, Ant made every move look effortless. If excellence had a face, it would probably be his. Thanks for the outstanding service and for making today a major win! ⭐🔥🏆 More

New car, who dis? 🚗✨ Big thanks to Antawn for helping me upgrade from my old car to this beauty. If you're looking for a great car salesman, he's the one to see! 🚗✨ Big thanks to Antawn for helping me upgrade from my old car to this beauty. If you're looking for a great car salesman, he's the one to see! More

Special thanks to Ant for going the extra mile. 🌟 Staying back after hours and making the first-time buyer process seamless. Service like this deserves recognition. 👏 🌟 Staying back after hours and making the first-time buyer process seamless. Service like this deserves recognition. 👏 More

Shoutout to Antawn! 🙌** Thank you for helping me with my purchase and guiding me through the insurance process. From start to finish, you made sure everything went smoo 🙌** Thank you for helping me with my purchase and guiding me through the insurance process. From start to finish, you made sure everything went smoothly and kept me informed every step of the way. I truly appreciate your patience, professionalism, and dedication to making sure everything worked out for me. Great service like yours doesn't go unnoticed! Thanks again, Antawn—you made the whole experience easy and stress-free. ⭐⭐⭐⭐⭐ #CustomerService #AboveAndBeyond #ThankYou #GreatExperience #ProfessionalService More

A special thank you to Antawn for making my son's purchase experience so easy and stress-free. From the moment we walked in until everything was finalized, including insurance, he was patient, helpfu purchase experience so easy and stress-free. From the moment we walked in until everything was finalized, including insurance, he was patient, helpful, and professional. Customer service like this deserves recognition. We appreciate you! More