Maserati & Alfa Romeo Of Monmouth

I had been searching for months for the right dealership and the right vehicle, and I’m glad I connected with Ant. From start to finish, he was professional, patient, and easy to work with. He understood th and the right vehicle, and I’m glad I connected with Ant. From start to finish, he was professional, patient, and easy to work with. He understood that I wanted to purchase the vehicle with cash and made the process straightforward without unnecessary pressure. Ant took the time to work with me, answered my questions, and helped make the deal happen. I truly appreciate his honesty, effort, and customer service. If you're looking for a salesperson who is willing to work with you and make your car-buying experience a positive one, ask for Ant! Thank you, Ant, for helping me finally find the right deal! More

I recently purchased a car from Maserati of Monmouth dealership and had the best experience thanks to the salesman Ant. From the moment I entered the dealership to moment I left I was highly pleased wit dealership and had the best experience thanks to the salesman Ant. From the moment I entered the dealership to moment I left I was highly pleased with the service he provided. He was welcoming and genuinely listened to what I was looking for without any high- pressure sales tactics. He made my purchase experience very memorable for all the right reasons. If you are ever heading into that dealership I suggest you ask for help from salesman Ant as he will not disappoint! More

Antawn made buying my car a really smooth and enjoyable experience. He was patient, answered all my questions, and took the time to explain everything clearly without making me feel pressured. He kept me i experience. He was patient, answered all my questions, and took the time to explain everything clearly without making me feel pressured. He kept me informed throughout the process and made sure I was comfortable with my decision. His professionalism and friendly attitude really stood out. I appreciate all his help and would definitely recommend Antawn to anyone looking for a car and a salesperson who genuinely cares about their customers! More

I’m really happy with the service I received from Antawn! He was very courteous, knowledgeable, and supportive throughout the whole process. He made sure everything was handled smoothly and took the time to He was very courteous, knowledgeable, and supportive throughout the whole process. He made sure everything was handled smoothly and took the time to make the experience a good one. It was a pleasure working with him, and I would definitely recommend him to anyone looking to buy a car! More

Excellent customer service from start to finish! The team was friendly, knowledgeable, and helpful throughout the entire process. They made everything easy and stress-free. I would highly recommend The team was friendly, knowledgeable, and helpful throughout the entire process. They made everything easy and stress-free. I would highly recommend this dealership to anyone looking for a reliable vehicle and a great buying experience. More

Mohamed,Ryan, Tyrell Misleading Sales Practices and Extremely Disappointing Customer Service at Maserati of Monmouth My experience with Maserati of Monmouth has been extremely disappointing. I purch Extremely Disappointing Customer Service at Maserati of Monmouth My experience with Maserati of Monmouth has been extremely disappointing. I purchased a 2020 BMW X7 xDrive40i and feel that important financial details were not properly disclosed or explained to me during the sale. Before visiting the dealership, I made it clear that I did not want additional products or fees beyond taxes and required charges. Nevertheless, my paperwork included a $4,999 service contract and $1,200 for GAP coverage. I was told that GAP was required for financing, but I later discovered that it was optional. The advertised vehicle price was $28,873, while my purchase paperwork listed $29,995. I was not given a clear explanation of this difference. Shortly after purchasing the vehicle, I experienced serious transfer case problems. My BMW has now been at the dealership for approximately two weeks, and the repair remains incomplete. I have repeatedly been told that the replacement part would arrive, but there has been no meaningful progress. I have attempted to resolve these issues with Mohamed, Ryan, Anthoan, and Tyrell. Instead of receiving clear answers and complete written documentation, I have faced continued uncertainty. When I requested that the settlement agreement specify the exact cancellation amounts for the service contract and GAP coverage, those amounts were not provided in writing. The dealership then proposed cancelling the entire purchase. I believe customers deserve clear pricing, honest explanations of optional products, proper documentation, and timely warranty service. Based on my experience, I would urge potential buyers to carefully review every document and ask for written clarification of every charge before signing. I am seeking a complete, transparent resolution and will keep records of all communications and agreements. More

Maserati of Moments — Ryan, Mohamed & Antwon: ABSOLUTE NIGHTMARE! THINK TWICE BEFORE BUYING HERE! My experience with Maserati of Moments has been absolutely HORRIBLE. I would not wish this experience o NIGHTMARE! THINK TWICE BEFORE BUYING HERE! My experience with Maserati of Moments has been absolutely HORRIBLE. I would not wish this experience on anyone. I purchased a vehicle from this dealership, and within just TWO WEEKS, I was already forced to bring it back because of issues with the vehicle. On top of that, I was charged for GAP insurance and approximately $5,000 worth of extended warranty coverage. The dealership kept the paperwork, and now, after everything I was told throughout this process, they are telling me they want to cancel the deal. My vehicle has been sitting in their shop for TWO WEEKS without even being touched. Ryan, Mohamed, and Antwon are names I will remember because of how frustrating and stressful this entire experience has been. Ryan, the manager, has been unresponsive when I have needed answers about my vehicle and my hard-earned money. Let that sink in: You buy a vehicle, pay your money, get charged thousands of dollars in additional coverage, experience problems within two weeks, return the vehicle to the dealership, and then get left waiting while your vehicle sits untouched. After all of this, they now want to cancel the deal. THIS IS NOT HOW YOU TREAT CUSTOMERS! People work hard for their money. Purchasing a vehicle is a major financial commitment, and customers deserve honesty, transparency, professionalism, and respect. Instead, this entire experience has been a nightmare filled with frustration, poor communication, and unanswered questions. I am beyond disappointed with Maserati of Moments and the way this situation has been handled. I expected accountability and a professional resolution, not to be left chasing answers while my money and vehicle are tied up in this mess. I STRONGLY URGE ANYONE CONSIDERING BUYING FROM THIS DEALERSHIP TO THINK TWICE. Read every document carefully, ask questions, and get everything in writing before signing anything. Nobody should have to go through this after making such a major purchase. I want answers, accountability, and a fair resolution. ONE OF THE WORST CAR-BUYING EXPERIENCES I HAVE EVER HAD. ABSOLUTELY UNACCEPTABLE. DO BETTER, MASERATI OF MOMENTS! More

THE ABSOLUTE WORST DEALERSHIP TO WORK WITH… I WOULD RECOMMEND NO ONE BUY FROM THEM, UNLESS YOU WANT TO LOSE YOUR MONEY. In my search for a new car, I came upon A 2023 BMW 760i at Maserati of Monmouth RECOMMEND NO ONE BUY FROM THEM, UNLESS YOU WANT TO LOSE YOUR MONEY. In my search for a new car, I came upon A 2023 BMW 760i at Maserati of Monmouth 807 NJ-35 Ocean Township, NJ I selected the check availability option and received an email stating the car was available for the test drive. I drove 2 and half hours to get there only to be told after waiting for an hour and half that the car wasn't there and was still in route to their dealership. For my gross inconvenience, I would receive a huge discount if I purchased the car on a prepurchase deal. I asked him to see pictures and that took a while for them to get. But George S. and some other manager promised that the car was in mint condition with no issues or scratches or dents. They finally showed me some pictures and I pointed out the ones that had what appeared to be some kind of indicating tape on the car, I asked what it was, but they assured me there was nothing wrong with the car and when it arrives, they would take care of any issues. And I was told the pictures of the car would be sent to me later in the day, so I could determine if I liked the car, but that never happened. My salesperson’s name was Isaiah. So, I texted Isaiah on Aug 23rd because I didn't receive the pictures or a reason why they weren’t sent. I was asked to do a prepurchase and if I didn't like the car, I could return it. I mentioned that was weird, but I'll take their word for it and proceeded with the financing. That was on Aug 22, 2026, and finally received a text from Isaiah on the 24th that car just arrived, but it needed to be serviced, and it would be delivered to my home. I waited and waited, with minimal follow up or updates on the status, so I called and Isaiah stated the car had finished being inspected and was listed their site for a towing company to deliver it to me. Still not hearing anything and wondering when I was going to see the car, I called Isaiah about the pictures but he said he didn't know anything about the pictures, but that the car was in mint condition. I asked him to take pictures, and he did and he texted them to me. You can clearly see the damage to front and back bumper and Bondo work done to the car, which means it was in an accident, but they gave me the Carfax saying no accidents. So now, I'm waiting for the delivery and time is passing. On Wed Sept 9th, the car was delivered to my home, and I informed Isaiah that there were scratches and bumper damages on the car. He said the car left there in mint condition, it must have happened by the towing company that, according to him your company was diligently searching for the perfect reputable company. He said, so it must have happened then, but it left there with no damages. That was a lie, because I looked at the pictures that he took with his phone and could see the damages on the car. His unprofessional attitude is what fueled the anger in me and now I'm feeling like I was ripped off by everyone at the dealership that knew this $63,000 dollar car was a piece a junk. It was delivered with no gas, so I decided to take it for gas and go for a little ride. After 15-20 mins or so of driving the car started to make noises and then started bucking like there was a transmission issue and then lights on the dash started popping up. I immediately contacted Isaiah and told him there's something wrong with this car and I didn’t want it. I didn't expect to pay $63,000 on a car that drove like a piece of crap. His whole attitude to me was like, what do you want me to do about it, because you're not getting your deposit money back. He said it was because it's been almost a month since I signed for the car. And I told him, but it took their dealership almost 3 weeks to deliver the car to me. I drove it the one time to put gas in it, and discovered all these issues and I immediately told him that the car can't be driven that far and I could get it tow More

I purchased a vehicle from them and started experiencing serious mechanical problems almost immediately after taking delivery. The vehicle began showing multiple warnings, became unreliable, and had to be t serious mechanical problems almost immediately after taking delivery. The vehicle began showing multiple warnings, became unreliable, and had to be taken in for repairs shortly afterward. Because the problems happened so soon after the purchase, I asked the dealership to work with me on unwinding the transaction. Unfortunately, I was extremely disappointed with how the situation was handled and had to repeatedly follow up regarding the vehicle, financing, and related paperwork. For such a major purchase, this experience was incredibly frustrating. Based on my experience, I would strongly recommend doing your due diligence, getting everything in writing, and having any vehicle thoroughly inspected before purchasing from this dealership. More

I had a disappointing experience with this dealership. The communication was not as clear or professional as I expected, and I felt like some important details were not properly explained to me during the The communication was not as clear or professional as I expected, and I felt like some important details were not properly explained to me during the process. Getting answers to my questions was also more difficult than it should have been. Overall, the experience was frustrating and did not leave me feeling confident about doing business with them again. I hope they improve their communication and customer service going forward. More