Maserati & Alfa Romeo Of Monmouth

These guys took real good care of me they were nice they kept in touch with me rashon Martin even did a video tour for me because I could not make it there to do a test drive I wish the dealerships here in kept in touch with me rashon Martin even did a video tour for me because I could not make it there to do a test drive I wish the dealerships here in buffalo were as courteous I would not have to go out of town to get a vehicle More

Rashon, was my sales rep and was professional, courteous, accommodating and knowledgeable. Easy going and not your typical pushy sales rep. Besides, the vehicle spoke for itself. accommodating and knowledgeable. Easy going and not your typical pushy sales rep. Besides, the vehicle spoke for itself. More

f you're looking for a pre-owned vehicle be careful as the price on Cars.com, Edmunds.com, etc is not actually the selling price but after a down payment. Have to go to their site to actually get the true the price on Cars.com, Edmunds.com, etc is not actually the selling price but after a down payment. Have to go to their site to actually get the true price. In addition, they do have salvaged title vehicles, multiple accidents, so make sure you review the carfax carefully. I attempted to buy a 2019 BMW x3 there, made an appointment, started to go for a test drive, but the car had a flat tire, both front tires were bold. Five days later after my daily phone calls to the sales manager and salesman were going mostly unanswered, they said the car was finally ready for another test drive, when i arrived the salesman was putting air in the same bold tires while I waited for 20 minutes. Crazy! More

Update at the end of the review as this situation didn’t start out to good. However, after doing a little research and getting to the person I should have contacted from the beginning once the issues start start out to good. However, after doing a little research and getting to the person I should have contacted from the beginning once the issues started they righted their wrong…..read to the end. To say the least, they get a 10 for shady and a -1 for customer service. They do not care about helping their customer. They care about selling a vehicle no matter the cost. My experience was horrific and I will never recommend anyone to this dealership. What should have been one of the most exciting experiences left me completely upset, bothered and shocked at the lack of empathy a human being could have for another human being. The place is poorly managed and run. If a customer has an issue and you’re not equipped to handle it then at the least you turn it over to your GM or the owner. Not this dealer. The person they say is their GM - Jason should be FIRED sight on scene. Three weeks later and I do not have the car a I was so excited to purchase and I am still receiving notices that my first payment is due on the 5th. My loan was to be unwinded and they are taking their sweet time to do so. And when asked to provide copies so that I am reassured, they promise and then don’t deliver just like my experience with purchasing my new but broken vehicle. Not enough space on the page for all the details of this situation. After speaking with the owner via linked in, I finally got the car I fell in love with. It’s not the exact one, but better. Instead of the 2022 Giulia TI, I am not leaving the dealership with a brand new 2023 Giulia TI. Mr Dip, George and Ryan really turned my negative experience into a very positive one. They got me to the number I was comfortable with and also kept their word and made sure I was happy with my purchase. I’m getting ready to drive off the lot and hopefully the second time is a charm and there is not a third time. Thank you and sometimes first impressions aren’t always the last impressions. More

George was an excellent customer service. He helped me and everything I needed. I would purchase another car from him and I would purchase another car from this dealership. I recommend this c He helped me and everything I needed. I would purchase another car from him and I would purchase another car from this dealership. I recommend this car dealership to all my friends. and I recommend George as their customer service rep. More

Chris was so easy to work with! This was a very enjoyable experience. I would definitely do business with them again This was a very enjoyable experience. I would definitely do business with them again More

One of the dealerships that actually have inventory and trying to help their customers, went there for a preowned car and actually ended up buying a new Alfa Romeo just because they are one of the only one trying to help their customers, went there for a preowned car and actually ended up buying a new Alfa Romeo just because they are one of the only ones that offer 0% APR for new cars . Sometimes problem is people have unrealistic expectations when they are buying a preowned car More

Dealership is not to be trusted. Did not return a drivers license surrendered for test drive, and admitted they “lost” it. Did not return a drivers license surrendered for test drive, and admitted they “lost” it. More

Over 400 cars in stock wonderful inventory purchased a 2019 BMW 530e hybrid. Gas savings here I come Great job George the salesman finance was super simple zero pressure 5 stars! 2019 BMW 530e hybrid. Gas savings here I come Great job George the salesman finance was super simple zero pressure 5 stars! More

This dealer has not processed my third party warranty eight months later and will not return my calls or rectify the issue. The warranty is 4,000 dollars and I feel distraught in these tough times to dr eight months later and will not return my calls or rectify the issue. The warranty is 4,000 dollars and I feel distraught in these tough times to drive a car with no warranty protection. It is shameful and predatory and I hope nobody else has to deal with this terrifying scenario!!! More