Maserati & Alfa Romeo Of Monmouth

Maserati of Monmouth has held my $1,000 deposit for over a month and are not returning it. . Near the beginning of Aug '24 I began talking to Jonas, the salesman, about buying several different cars. In a month and are not returning it. . Near the beginning of Aug '24 I began talking to Jonas, the salesman, about buying several different cars. In the mix I put down $1,000. On 8/13/24 I decided not to buy the vehicle and asked for my money back. Jonas tells me it's no problem and I should have my money after a few days. By 8/26/24, after having sent many messages and being ghosted, someone finally replies stating that Jonas doesn't exist and I need to call the dealership directly. The same day I talk to Marin in the finance dept. who claimed he would talk to the finance dept the following day and have the check next-day-aired then send me a tracking number. He never replied with the tracking number. On 9/5/24 - I reach out again because I still don't have a check and a woman says the talked to Marin and he had talked to the finance dept. (again) the day before (9/4/24). On 9/10/24 - I reach out again to ask about getting a tracking number for this check and am told that the finance dept was already notified. On 9/11/24 - I told them I would start sharing my experience if they didn't want to supply a tracking number letting me know the check is coming. They never replied so here we are. I will be writing a letter to the Attorney General of NJ as wekk as posting more reviews and contacting other agencies. This post will be updated if I ever get my money back so stay tuned.... More

Alfa Romeo of Monmouth is a quality auto dealer and service provider located at 807 NJ-35, Ocean Township, NJ. Zoltan, the Service Manager, is committed to providing premium and reliable customer servi service provider located at 807 NJ-35, Ocean Township, NJ. Zoltan, the Service Manager, is committed to providing premium and reliable customer service, when he says he will get things done for you, he means it. Mike, in parts, and the crew of technicians working on your car are a breath of fresh air, they work together with Zoltan, coordinated in a shared vision much like a finely tuned orchestra, resulting in a five-star performance, leaving your issues resolved and creating a truly positive auto service experience. Thank you all at Alfa Romeo of Monmouth. Joe Signorelli More

Where do I begin! !! Terrible communication, unprofessional and loves to dodge customers calls. The females answering the phones will not answer my calls, instead they !! Terrible communication, unprofessional and loves to dodge customers calls. The females answering the phones will not answer my calls, instead they pick the phone up and forward my calls to somewhere else. I ordered a 20 Range Rover Evoque and completed the loan paperwork on 5/11/24. Waited and called the dealership about the vehicle not being delivered to me in Detroit, MI within that week. It took this dealership three weeks and lies to get it to me. Marco Racic and Marin Harwood refused to return my calls and answer my calls. I spoke to someone else there, Paul and he tried to fix the problem. I called today 5/24/24 to the dealership to speak with Eddie and of course no answer from him or a return call. DO NOT DO BUSINESS WITH MASERATI OF MONMOUTH!!!! YOU WILL BE DISAPPOINTED AND PISSED OFF. I am going to have a fraud/scam investigation opened on this dealership. More

Called in for 2 days trying to set things up. They ran my credit then sold the car to someone else. Total joke. Don't deal with these clowns They ran my credit then sold the car to someone else. Total joke. Don't deal with these clowns More

ZERO STARS IF POSSIBLE. WORST SERVICE EVER. Would never recommend this terrible dealership. They sent me a car that doesn't have working heat, doesn't have some functions WORST SERVICE EVER. Would never recommend this terrible dealership. They sent me a car that doesn't have working heat, doesn't have some functions that they advertise it as like backup cameras, the key fob doesn't work, and the car smells like someone left a sewage tank open in the vents. I kindly bring the issue up with my sales rep and was referred to their absolutely garbage "service" center. I explained the issue very calmly but firmly stated that this wasn't what I was expecting and that I (understandably) would like the dealership to cover it. I was met with hostility and rudeness, like I was being talked to as a child. Their service manager, I can't remember if it was Max or Jarrett, said in a rude tone that he would call me back shortly that day. Late afternoon I call again to check in because it's New York and 20 degrees - I'm put on hold for 15 minutes and then transferred to some extension without being told by a live person. Left a message, again - calmly but firmly stating the issue. A couple days went by and I never heard back. I reached out to my service rep and she said she would tell them to call me that day. Never heard from anyone. I reached back out to my rep a couple days later and she said that she would once more tell them to contact me. It's been over a week and I have been driving a cold, smelly car and have heard from absolutely nobody from this dealership. Absolutely ridiculous, unprofessional, and rude treatment from the staff here. I have all the receipts. Reach out if you think any of this is inaccurate. You've got my number, email, and messages. You know who I am ;) Michael More

Do not buy from the dealership. They sold me a used car with a lot of problems. It was supposed have a warranty for 60 days. They did not fix the problem and now they don't even ans They sold me a used car with a lot of problems. It was supposed have a warranty for 60 days. They did not fix the problem and now they don't even answer my calls. More

I haven't heard response on the availability of the 2010 5 BMW would like to come in a d see it. 5 BMW would like to come in a d see it. More