Marvin K. Brown Auto Center

I recently had triple surgery due to colon cancer. I purchase a 2500 HD pick up truck for around $70,000. My truck’s Center Console was in the locked position. The salesman and I were unable to unl I purchase a 2500 HD pick up truck for around $70,000. My truck’s Center Console was in the locked position. The salesman and I were unable to unlock it. I also order a storage compartment for under the back seat and a step bar for people to step on/off when entering/existing the truck. I was waiting for the step bars to be delivered so the dealer may install them. I told my salesman I would not be available for three to four weeks after up coming surgery. Now it has been four weeks since my surgery. I called to set an appointment to have my truck serviced. When I called, the employee said her name was Robbin. I found later Marvin K. Brown does not have an employee named Robbin. The employee lied to me about her name. Robbin stated she did not have a record of my after market purchase order. I went to the dealership in my truck and with my receipt. Their service man was nasty to me because I was upset about being lied to and the dealership not having record of the parts and labor I prepaid for. I told their service man to either install my parts or refund my money. He asked which did I want to have, a refund or work performed. I told him I did order the parts and wait for parts to arrive and prepay for labor if I did not want the parts installed. I asked, if he was stating he did not want to install my parts and accept my receipt. I told him that was fine. I would go to another dealership to have the work performed. Even though the man knew I had cancer and was recovering from surgery, he continued to be nasty towards me. He stated he wanted to be treated with dignity and respect. I told him I have been respectful. I did not cuss nor raise my voice to him. I asked him while we are talking about dignity and respect, how does he think I feel after spending 70K on a truck, being lied to, having my order lost, and his belligerent attitude was being respectful to me, the paying customer? This happened yesterday. I am going to ask for my parts tomorrow and plan to go to Kearny Mesa Toyota and have parts installed. I paid dealership prices and was being asked if I wanted the work I pre paid done. Obviously, he did not want to do the work on my or bother to find out why my order was not in their system. My deceased father worked for GM over 35 years. I couldn’t believe the way in which MKB management and employees were acting. I no longer will purchase any car produced by GM and I would not recommend anyone conduct business with MKB. MKB tried to take advantage of a senior citizen trying to recover from cancer who’s family has been buying new cars from GM for nearly 50 years. If MKB will treat me this way, imagine how they will treat a new customer like you. Buy Toyota!! Not from Mossy, they are equally awful. Buy from Kearny Mesa Toyota. If you need help in service, ask for Earnie, he was awesome!! More

Terrible service department! !! I HAVE 2022 ESCALADE UNDER MANUFACTURERS WARRANTY , BUT IF YOU DONT MIND LEAVING YOUR CAR THERE FOR DAYS AND GETTING A CALL STATING THEY DID NEVE !! I HAVE 2022 ESCALADE UNDER MANUFACTURERS WARRANTY , BUT IF YOU DONT MIND LEAVING YOUR CAR THERE FOR DAYS AND GETTING A CALL STATING THEY DID NEVER GOT AROUND TO DIAGNOZING THE ISSUE , THEN THIS IS THE SERVICE DEPARTMENT FOR YOU. THE SERVICE MANAGER GARY IS NO HELP JUSTIFIES THEIR LACK OF COMPETENCY BY CLAIMIMG "DUE TO COVID", THEY DO NOT OFFER A CAR RENTAL , ALL THEY OFFER IS A LYFT, THAT CAN ONLY GO 10 MILES OUT SO IF YOU LIVE IN CHULA VISTA YOU ARE xxx OUT! THEY ALSO TELL YOU IF YOU WANT A DIAGNOSIS ON AN ISSUE BE PREPARED TO LEAVE YOUR CAR 3-4 DAYS, AND THATS WITHOUT A RENTAL, HOW DO THEY THINK PEOPLE GET TO WORK?DO NOT USE THIS SERVICE DEPARTMENT , THEIR CUSTOMER SERVICE IS NON-EXISTENT! More

One of the worst sales team, and not only that, the worst service I have ever encountered in a dealership, the up sale was horrible, communication is non existent, we have a 2019 CTSV , not a cheap car, yet service I have ever encountered in a dealership, the up sale was horrible, communication is non existent, we have a 2019 CTSV , not a cheap car, yet we got it in, and no one comes out to revive the car or my wife in the service department , so my wife gets out, and tracks down someone, apparently the cars coming in have a particular service agent , and the guy never showed up, we dropped of the car for an oil change and service, we dropped the car off at 0800 this morning, the guy calls about 1 hr into it (0900) and proceeds to tell my wife the car needs a fuel system flush, and a brake fluid flush, so I pick up the phone with the owners manual opened in the service section and I asked where in the Cadillac service manual is this specified , all up sale services, and yet here we 1600hrs and no call that my car is done . This is a first for me , the over night oil change ….. HORRIBLE , STAY AWAY FROM THIS DEALERSHIP UPDATE: Greg W has wrens my business and my respect . He will make things right , and not make excuses ….. More