Martin Mazda

Great overall experience. Found my sales person to be Great overall experience. Found my sales person to be very kind and informative. He also made me feel very comfortable. Not once did I feel any Great overall experience. Found my sales person to be very kind and informative. He also made me feel very comfortable. Not once did I feel any pressure. Had spoke with sales person Glenn Stitely prior to visit. Was very informative on the product, and made special arrangement to be there when I could make it. Put several quotes together for me, gave me pro and cons of different choices. Discovered from our conversation a special pricing program I was eligible for do to my wife’s employer. Glenn made special arrangement for getting paperwork completed by going to my wife’s place of employment for her to sign. Glenn also took the time to introduce me to his sales manager, and several other employees. After the sale, made arrangements with my insurance carrier to transfer coverage, filled out the information section of my manual with VIN and other relevant information so I did not have to. Made special arrangement for getting paperwork completed by going to my wife’s place of employment. After all this extra work, Glenn ended up delivering the car to my house because of the bad weather we had in our area. An overall great experience. I would go out of my way to recommend this dealership, and in particular Glenn. Can't wait to buy my next car Jim Procaccini ! More

Dan Carlton was clear, honest and effecient. He put me in the exact car i needed at a price I could afford. I highly reccomend Dan. the exact car i needed at a price I could afford. I highly reccomend Dan. More

I won't go anywhere else! Martin Mazda is the best place! Great and friendly staff- determined to help! Brian and Rick are the best! place! Great and friendly staff- determined to help! Brian and Rick are the best! More

I wanted to get rid of my BMW. The car performs great but lets be honest, they werent built for longevity and maintenance is unrealistically expensive. My BMW was a 2007 with 120k miles and I had enough. I d lets be honest, they werent built for longevity and maintenance is unrealistically expensive. My BMW was a 2007 with 120k miles and I had enough. I did some searching online and ultimately decided to cruise down to Martin Mazda just to see what they had on the lot. I wanted to look at used cars and I didnt want a payment. Normally, I stay away from car dealerships. My last go-round with a finance manager at an audi dealer in long island ended in a shouting match and him telling me his calculator didnt work because it verified my math. On the same note, I dont like private party deals, so off to Martin Mazda I went. Dan jumped out almost immediately to help. He was down to earth and he took a "no BS" approach. He asked what I wanted and there wasnt a sales pitch or any pressure to attempt to sway me otherwise. I had a guaranteed trade value from autotrader valued at $8900 at another dealer, I wanted to use that as ammunition but I didnt need to. They evaluated my trade and initially offered me $9k and gave me a list of about 5 cars that met my criteria. My focus was a search for a call with low maintenance and longevity. I wanted a LOW cost of ownership. I looked a few cars and ended taking the option for a 2010 Ford Focus (base model) with 53k miles and some warranty still left on it. Its cosmetically perfect but most importantly its cheap to fix, a dealer wont charge me $500 for an oil change and it gets almost 40 mpg. Again - no pressure to look at new cars, and no up-sells. We sat a table and bounced an offer back and forth and I ended up walking away with paying a few hundred + trade +tags and calling it a night. More

Our experience dealing with Kristopher has been wonderful. He answered all of our questions and was very aware that we were deaf. He made sure that communication wasn't an issue (ie: writing on not wonderful. He answered all of our questions and was very aware that we were deaf. He made sure that communication wasn't an issue (ie: writing on notepad if we didn't understand him, spoke to us clearly). Couldn't ask for a better sales representative & workers at this dealership. More

Our overall experience at Martin Mazda was completely different than any other dealership we have dealt with. The entire staff was friendly, courteous, and knowledgeable. We especially enjoyed having Dan different than any other dealership we have dealt with. The entire staff was friendly, courteous, and knowledgeable. We especially enjoyed having Daniel Carlton as our sales consultant. He was genuinely concerned about our needs and very knowledgeable about all the vehicles. We will definitely buy from them again in the future and refer them to our friends and family. More

My sales experience was going well until after we negotiated a sales price. 5 things happened that disappointed me. 1. The car I wanted was not on the lot so they told me what the price was. On negotiated a sales price. 5 things happened that disappointed me. 1. The car I wanted was not on the lot so they told me what the price was. Once I had the vehicle delivered to my house and saw the window sticker the price they quoted me was $350 higher than the sticker price. They haven't explained this one yet, even when questioned via email. 2. After negotiating a price, the dealer added a $279 Administrative fee. This was never mentioned during negotiations. 3. There was supposed to be a $2,000 cash back offer. During negotiations I was going to take that into account on my offer. The sales guy told me I only qualified for $1,000. Turns out I actually did qualify for the $2,000 which was reflected on the final paperwork, however I was unable to account for that during negotiations. 4. The sales guy showed me my bottom line price and my monthly payments (including taxes and tags). I learned while signing the contract that the payment included the Tax and Tags but the bottom line price did not. Seemed a little shady to me. 5. While walking out after signing the contract the sales guy says..."you'll get a survey and it's important to give us ratings of all 10's. If you do that I'll give you two free tanks of gas." It's no wonder this dealership is rated #1...all the customers are bribed into giving stellar reviews. Not me. I gave an honest review and therefore was contacted by the sales manager. To date she has done nothing to address my issues and concerns and has no explanation for why the original price quoted was higher than the window sticker price. She claims she called and left a voicemail but there is no evidence of missed calls or messages. I understand a buyer has to take responsibility for the typical dealer deception but if you read this review and still want to buy from this dealer please take my experience and learn from it and watch out or they'll get you too. More

Dan Carlton was a friendly,caring gentlemen.He was very helpful on the purchase of my new vehicle,i feel he went above and beyond to help us. helpful on the purchase of my new vehicle,i feel he went above and beyond to help us. More

We have purchased or leased all our vehicles from Martin over the last 15 years due to the level of care and friendliness we receive each time, no matter what make of vehicle we get. The Martin team are alw over the last 15 years due to the level of care and friendliness we receive each time, no matter what make of vehicle we get. The Martin team are always patient, attentive and just plain fun to work with and we always receive follow up calls and inquiries to make sure we are satisfied. More

I was currently leasing a 2010 Mazda3 4-door and the lease was going to end within the next 2 months. My mother and I went to Martin Mazda in Newark to see what they could offer me if I was to turn in m lease was going to end within the next 2 months. My mother and I went to Martin Mazda in Newark to see what they could offer me if I was to turn in my lease early and stay with them and purchase a new vehicle. The manager on duty recognized us right away which was shocking since we hadn't been there since 2010 but it was so nice knowing that we were remembered and valued as customers. We worked directly with Dan Carlton who was absolutely wonderful in selling me my new 2013 Mazda3. He was so friendly and helpful and kept us laughing the whole time we were there. We even got coffee on our test drive! Overall the experience was excellent and I would recommend anyone and everyone to go to this dealership. (And ask for Dan when you're there!) More