Martin Mazda

Mazda 3 sold itself, but don't forget the sales guys Buying an automobile doesn't have to feel like going through a car wash without a vehicle. Last year, I assumed “car wash” was the case. So with Buying an automobile doesn't have to feel like going through a car wash without a vehicle. Last year, I assumed “car wash” was the case. So with trepidation and a budget around $22,000, my choices were narrowed to the 2016 Toyota Corolla, Honda Civic and Mazda 3. “Probably the Honda or Toyota,” I thought. Test driving the Corolla and Civic led me here: “Well, if the Mazda 3 isn't much better, it's onto Hyundai and Chevy Cruze.” I was seeking a smooth mid-size car ride in a compact vehicle. Not sub-compact. Also: I wanted a stellar car built around a great sound system. Oh yeah a sunroof, too. Was I wishing on a star? Maybe. Mazda was my last hope before expanding the search, which sounded more like a project than a pleasure. I cold-called Martin Mazda in Newark, DE. Told the salesman who picked up the phone that “look, I'm not buying, just comparing. And if I happen to fall in love with the Mazda 3 – not likely because I'm picky – but if I happen to fall in love, I'll compare your 'rock-bottom' price to the other Mazda dealership in the area.” Yowl, that spiel prompted an answer which almost disoriented me. “That's what I would do, Len,” said the salesman, Tracy Thompson. What? A salesman who was agreeing I should try somewhere else – maybe first? How could that be? I was expecting something like, “We won't be undersold...etc.” Even if this was terrific salesmanship and reading of the customer on the phone, I was impressed. Impressed enough to make an appointment with Tracy Thomson late Saturday afternoon. But he was busy with another customer and so there I was with Tracy's colleague, Brian Matt. Would I now get a hard sell? Hardly. I test-drove the Mazda 3 Touring sedan (not top of the trim line) and, wow, the car drove far better, firmer than my used Altima. The Mazda 3 itself was the best salesman of the three. Without “3” love, it would be impossible to walk down the aisle to the salesman's office for the dotted line. But that's what happened. Brian, with Tracy nearby (a split commission), made an offer of less than $22,000 for a compact that sold itself, plus a sunroof and enough Bose speakers to make a downsized concert hall sound pitch perfect. The price was just $3,500 more than subcompact 2015 Honda Fit I had briefly considered a couple years ago – no sunroof, no Bose speakers and not a comparable ride. So that's my Mazda 3 story. After the fact, it gets even more reassuring. One of the two salesmen, Brian Matt or Tracy Thompson, calls every six months to make sure things are okay. Note: They're not trying to sell me something. The car's under warranty for two more years. I also get six-month email notices from Martin's Service Department. No charge there, either. Am I exaggerating about the car itself? Don't think so. Read the following (it's brief). Apparently 2017 is even better than my 2016 Mazda 3. Roy Morgan Research survey finds Mazda (and Volvo) have jumped last year's top three “Mazda has narrowly slipped ahead of Volvo to take outright honours in a survey of owner satisfaction conducted by Roy Morgan Research (RMR). The market researcher's 'Automotive Satisfaction Report' was compiled from 40,000 interviews over the course of the year ending July, 2017. It's a follow-up to the 2016 report, which placed Mazda fourth, after Lexus, Skoda and Isuzu Ute. For 2017 Mazda overtook all three of those brands (out of 24 brands surveyed), and so too did Volvo.” That's 40,000 interviews, more than many political polls. To me, that's a soft sell hard to ignore. - Len Rosen Wilmington, DE More

Excellent we have bought 2 cars from Mazda and our salesman haven't always been Herb Jordan. He is a very approachable person, listen to what you're looking for we have bought 2 cars from Mazda and our salesman haven't always been Herb Jordan. He is a very approachable person, listen to what you're looking for and very patience. He takes the time to go through every step off the buying process as long as it takes. Our experiences with Martin Mazda have always been great. We have recommend Martin Dealership to our friend and family over the years. More

Best Car Buying Experience I couldn't be happier with my car buying experience at Martin Mazda. My salesman, Will, was excellent and helped me find the perfect car for my budget I couldn't be happier with my car buying experience at Martin Mazda. My salesman, Will, was excellent and helped me find the perfect car for my budget. Not once did i feel pressured into making a decision, rather i was guided through his knowledge and experience as to what would suit me best. The professionalism at this dealership is unparalleled and i would recommend it to anyone searching for a new or used vehicle at reasonable prices. I will definitely be back for my next vehicle purchase! More

Great experience here! As we shopped for my daughter’s car, we went to many dealerships. Some scared us away with overaggression, some didn’t seem to care we were there. The As we shopped for my daughter’s car, we went to many dealerships. Some scared us away with overaggression, some didn’t seem to care we were there. Then we walked into Martin Mazda and we were immediately greeted by 2 men. Will Deblois was the one who took us and showed us everything we wanted to see and had an exceptional knowledge of all their cars. We left knowing that was the car and that was the salesman. When we came back to negotiate the price, I usually hate this part, it was easy and we felt like we got a great deal! From start to finish Will took excellent care of us and here we are over a year later and he’s still the guy we go to with questions. I sent a friend there and she had the same experience! Very positive experience!!! More

Best Service in Town When you first walk up to the dealership someone comes to great you and introduce themselves. I love how it was no pressure and let you look around f When you first walk up to the dealership someone comes to great you and introduce themselves. I love how it was no pressure and let you look around first. Then the person came back and asked if we had any questions. It was perfect and made us feel comfortable. Mr. Jordan took his time because I full of questions and he was eager to answer any and all questions. Well we have now bought three cars and we look for him every time. Keep up the excellent customer service and we'll see you in a few years. More

Loving my Mazda I had a great experience buying my first brand new car. I was going to lease but buying was the best choice for me. Will was my sales person an I had a great experience buying my first brand new car. I was going to lease but buying was the best choice for me. Will was my sales person and was patient honest and I didn’t feel pressured. I would definitely go to him again. More

My Experience Very proffessional atmosphere and service quality. Not to mention, this dealership is highly reccommended via word of mouth. Lenny Walsnovich has Very proffessional atmosphere and service quality. Not to mention, this dealership is highly reccommended via word of mouth. Lenny Walsnovich has been in the business a long time and I could tell by his ambiance and knowldge that he was credible and a respectible sales-man. More

Great Dealership I was so pleased with my first auto I leased I returned when the lease was up and was able to work with Brian Matt again! He listens to me, finds what I was so pleased with my first auto I leased I returned when the lease was up and was able to work with Brian Matt again! He listens to me, finds what I want and the budget I want to stick to. He proactively follows up with me to make sure I’m happy with the auto and if I need anything, he’s responsive to calls, messages or by stopping by. If Brian isn’t in the showroom, the staff finds him for me. I never have to wait and Brian has always been honest answering any questions I have. Dealing with this dealership has been a great experience. More

Great experience. I have bought 5 cars from Brian over the past few years and could not be more please. He has always been there when I needed help I have bought 5 cars from Brian over the past few years and could not be more please. He has always been there when I needed help More

2017 Mazda 3 My Mazda 3 performs great as well as providing great gas mileage. My salesmen was very personable and knowledgeable. If you are interested in a new or My Mazda 3 performs great as well as providing great gas mileage. My salesmen was very personable and knowledgeable. If you are interested in a new or used car I would highly recommend Martin Mazda and Brian Matt. More