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65 Reviews of Martin Main Line Honda - Service Center
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August 15, 2018
Incompetence sqaured Wow, what an ordeal we are going through with Main Line Honda. We are a family with four children, so inconvenience with our Honda Odyssey minivan is Wow, what an ordeal we are going through with Main Line Honda. We are a family with four children, so inconvenience with our Honda Odyssey minivan is especially painful (being without a car temporarily, scheduling appointments, switching in and our car seats, etc.). Our tire light was on. They caught one issue but apparently, there was more than one tire with an issue so we needed to bring the car in again. We asked for a trailer hitch to be put on to have a bike rack. First we got a range of conflicting answers as to whether our minivan could have a trailer hitch (of course it can!), then the part was never ordered. Typical quotes for installing a trailer hitch range from $250-350 (about $150 for the part and the same amount for labor). But the Honda trailer hitch product itself (without labor) costs $402!!! We also have an issue with the sensor on one of our sliding doors so that the door doesn't close but, when it is about to close, it pops back open. We've brought the car in for that more than once and it still isn't fixed. We brought the car in one day at 9:30am, and we got called back at 5pm for a price quote when the service representative was leaving for the day and would not be in the next day. Other voice messages have gone unreturned. WOW! More
by odyssey2015
Employees Worked With
Sean
April 10, 2018
Disappointed I spent 2 1/2 hours for an inspection of a 2014 car with less than 10,000 miles. AFTER I returned home, I received coupons through e-mail that would I spent 2 1/2 hours for an inspection of a 2014 car with less than 10,000 miles. AFTER I returned home, I received coupons through e-mail that would have been nice to get since I bought my car there and am a returning customer for service. They could have even given them to me when I went for service. The real kicker is the coupon for complimentary car wash and vacuum. This should always be done. At the very least, when you leave, you shouldn’t have black, greasy streaks on your floor mat. Not so sure I’ll go back. More
by KHF
Employees Worked With
Can't remember. Paper work at home and I'm currently at work
March 18, 2018
My honda was given shoddy service Was given a report for two costly repairs while obvious problems were not mentioned. I didnt get a 60k major, just got a regular service ... Was given a report for two costly repairs while obvious problems were not mentioned. I didnt get a 60k major, just got a regular service ... More
by Agotrinny
January 13, 2018
Julie was great I was a very pleased customer. Julie really took her time with me . Didn’t focus anything on me she considered everything I was looking for and helped I was a very pleased customer. Julie really took her time with me . Didn’t focus anything on me she considered everything I was looking for and helped me find my dream car More
by Shyna2012
January 08, 2018
Awesome Service Experience I had my car inspected at this dealership and worked with Shelton Jackson. He was so helpful and kind throughout the whole process. I spoke with him o I had my car inspected at this dealership and worked with Shelton Jackson. He was so helpful and kind throughout the whole process. I spoke with him on the phone several times while my car was being inspected. Shelton was so polite and was great at describing things to me in a way I could understand (I know very little about cars). Repairs needed to pass inspection were very affordable. Thank you to Shelton and Main Line Honda for your excellent service! More
by mandneal
Employees Worked With
September 02, 2017
Sales/Service experience Purchased 2018 Honda Odyssey end of June at this dealer and the Sales experience was ok but the Vehicle had issues with the rear window the very next Purchased 2018 Honda Odyssey end of June at this dealer and the Sales experience was ok but the Vehicle had issues with the rear window the very next day so had to take it to service. The service department is horrible. Had to make multiple visits (4) to the dealership for the same issue (Rear window not working). Every time I go there, they fix it and it stops working the very next day. They do not know how to schedule an appointment when the customer requests for a loaner. I specifically requested for a loaner 2 times and they said I am going to get a loaner. When I go there they say loaner is not available. One time they sent me to enterprise car rental as they did not have a loaner the service adviser said I will be getting a SUV or a Van which is what I requested for. When I went there I ended up getting a Nissan versa (the smallest car available). I do not understand when a guy driving a Van (family of 6) drive a Versa These guys do not know how to keep customer happy. I would not recommend this dealer More
by Harry
Employees Worked With
Shaq Balouch
April 25, 2017
fast and friendly Rudy is very informative, and makes me feel comfortable when asking questions about repairs. He also calls me while my repairs are being handled to Rudy is very informative, and makes me feel comfortable when asking questions about repairs. He also calls me while my repairs are being handled to keep me in the loop. More
by kia
Employees Worked With
March 23, 2017
Best (Service) I've Ever Had Rudy! Rudy! Rudy! Is all I can say! The service, the time, the patience, and clarity in which he handles business is what I LOVED/LOVE about dealing w Rudy! Rudy! Rudy! Is all I can say! The service, the time, the patience, and clarity in which he handles business is what I LOVED/LOVE about dealing with Martin Main Line! I have vowed to only let my Pilot be handle by this place. I can not express how pleased I am with the service I was given by Rudy...his patience is the reason everything worked out and in a day and age where speed is all we care about he took the time which I am forever greatful for. Thank You Martin Main Line for having him on your team and I hope you all know what an amazing person you have working for and with you. More
by Streets
Employees Worked With
February 16, 2017
Very Pleasant Steve, was a good listener, professional and did his best to be very accommodating. An asset to this location. If you have a problem (and it is car Steve, was a good listener, professional and did his best to be very accommodating. An asset to this location. If you have a problem (and it is car related) speak to Steve. More
by Mustang14
Employees Worked With
December 30, 2016
Very nice and helpful I recently had to visit for a problem with my 2006 Honda Hybrid. It seems like everyone was so busy but Jackie went out of her way 2 help me out when I recently had to visit for a problem with my 2006 Honda Hybrid. It seems like everyone was so busy but Jackie went out of her way 2 help me out when I was confused about my problem in the first place. She is very nice and it is a breath of fresh air 2 see someone like this in a car dealership. More
by Jayjay1382
Employees Worked With
Jacky Royles
