Martin Kia

Great service for the 2nd time around Great service and sales looked at a lot of different options. Feels like I got the best deal for my money.great easy process to lease car Great service and sales looked at a lot of different options. Feels like I got the best deal for my money.great easy process to lease car More

Speedy Delivery I was already familiar with the Sorrento and my goal was to upgrade to the 2019 model. The sales team asked me what they needed to do to make the sale I was already familiar with the Sorrento and my goal was to upgrade to the 2019 model. The sales team asked me what they needed to do to make the sale. Once I laid out my my payment parameters and the trim I wanted, they were able to make the number work in 30 min. They made sure I was on time for my son’s soccer game. I got exactly what I wanted without all the typical salesperson run around More

Excellent Customer Service I already owned a 2018 Kia Soul that I purchased from Martin Kia. I really liked the 2020 Kia Soul and received an email with an incentive to conside I already owned a 2018 Kia Soul that I purchased from Martin Kia. I really liked the 2020 Kia Soul and received an email with an incentive to consider making the switch. My sales person, Stephanie Pelzer, was excellent. Her knowledge of the vehicle, experience at the dealership and precision with completing the paperwork made the transaction seamless and efficient. I would highly recommend Martin Kia and to schedule an appointment in advance with Stephanie. She'll give you her undivided attention! More

Martin Sales have helped me as well as my family and friends Sales and financing really worked for my satisfaction even though it was not my first choice in a vehicle. They helped me to understand why and what Sales and financing really worked for my satisfaction even though it was not my first choice in a vehicle. They helped me to understand why and what would be the best for me at this time. I really appreciate their patience with me. More

Great vehicle! Better follow up needed. Vernon did a great job with the leasing of the vehicle and his knowledge and helpfulness were very good. The area Vernon can improve upon is with his Vernon did a great job with the leasing of the vehicle and his knowledge and helpfulness were very good. The area Vernon can improve upon is with his follow up skills. We paid for a tow package to be put on the vehicle costing $750. We bought the car on April 4th and it is now May 10th and hitch just came in and hope to get installed Mon may 13th so we can tow our boat. We had to chase him down for information multiple times. Also my daughter called him Monday Apr 28th as she was in the market for a used car. He never called her back and as a result she bought a Hyundai Sonata at another dealership. Customer experience and keeping you word is important to our family. I love Martin dealership, have bought a couple of cars and have them serviced with outstanding results which is why I have a high level of trust in your dealership overall. Help Vernon by teaching him follow up is essential and expected by customers. I still believe in Martin Kia and will continue doing business as this is the first time we have ever had this happen at Martin. More

Jordan Guillory was very helpful and knowledgeable. Jordan Guillory was Very Helpful, Very Patient and knowledgeable. It was my first time dealing with a dealership. My husband normally does it. I woul Jordan Guillory was Very Helpful, Very Patient and knowledgeable. It was my first time dealing with a dealership. My husband normally does it. I would recommend MARTIN KIA to my friends. More

Positive Experience I wasn't expecting to purchase a car that Saturday...my curiosity was up over a 2020 KIA Soul Ex with a two-tone package I had seen online. Vernon gre I wasn't expecting to purchase a car that Saturday...my curiosity was up over a 2020 KIA Soul Ex with a two-tone package I had seen online. Vernon greeted me as soon as I walked in having known me during my purchase of my 2016 Soul Plus. After showing me all the new safety features on the 2020 (and knowing how important those features would be to me), and even though I loved my 2016 Soul named Rudy...I succumbed to the 2020. I have no regrets. Vernon was supportive and kind as always, and Rick the money guy was great...so explanatory of details. I absolutely love my new Soul EX...so much so I called KIA Corporate to tell them about my positive experience at Martin. More

Refused warranty repair I dropped off my 2016 Kia Sorento for routine care and a warranty fix on a detached weatherstripping. They, 6 days later, told me the weatherstripping I dropped off my 2016 Kia Sorento for routine care and a warranty fix on a detached weatherstripping. They, 6 days later, told me the weatherstripping is not affecting the performance of the vehicle. Tell that to my family that hears the constant whistling. Then, they had the nerve to try and charge me for diagnosing NOTHING...the weatherstripping was pointed out upon arrival. Manager was rude and pointed to the service request claiming I had signed for NOTHING that was discusses with the service adviser. I was told not to buy my car there because their prices are high, but I just found out the real reason is uncaring, disinterested, ineffective, RUDE service. Never again. More

Doug was very helpful in getting me the best deal possible. Doug was very helpful and knowledgable. I am actually ready to decide on my next vehicle and would defiantly go see him again. Sincerely, Rosemarie Doug was very helpful and knowledgable. I am actually ready to decide on my next vehicle and would defiantly go see him again. Sincerely, Rosemarie Rossillo More