Martin Kia
Newark, DE
Hours
Sales/Showroom
Monday 10:00 AM - 7:00 PM
Tuesday 10:00 AM - 7:00 PM
Wednesday 10:00 AM - 7:00 PM
Thursday 10:00 AM - 7:00 PM
Friday 10:00 AM - 7:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Jordan was Great. Mr sales rep and financial manager really took care of me. Everyone qas very friendly and attentive. I was provided the best vehicle for my needs. Mr sales rep and financial manager really took care of me. Everyone qas very friendly and attentive. I was provided the best vehicle for my needs. More
Superb Service This was our first time purchasing a Kia and Stephanie Pelzer was incredible! She was very attentive, answered all of our questions and gave us an awe This was our first time purchasing a Kia and Stephanie Pelzer was incredible! She was very attentive, answered all of our questions and gave us an awesome Kia rebate. Ms. Pelzer make us very comfortable, thoroughly processed the paperwork, called my insurance company and even set up my Bluetooth and Sirius XM in my new Sportage! Finally she gave us her cell phone number if I ever have any questions. Ms. Pelzer is a true asset to Kia! More
New Telluride Vernon Shaper was incredibly helpful and answered all our questions. This is our first Kia. He is an absolute asset to Kia and would recommend him. Vernon Shaper was incredibly helpful and answered all our questions. This is our first Kia. He is an absolute asset to Kia and would recommend him. More
Easy Process The whole process was fast and easy. Everyone was very friendly and helpful. No one was pushy and they answered all our questions. Would gladly recomm The whole process was fast and easy. Everyone was very friendly and helpful. No one was pushy and they answered all our questions. Would gladly recommend them to others. More
Stinger Tale Good overall experience with a very good sales associate who answered all my questions and helped firm up my choices. Not pushy and good sense of humo Good overall experience with a very good sales associate who answered all my questions and helped firm up my choices. Not pushy and good sense of humor about the whole experience. A little irked by the finance/warranty guy who seemed intent on scaring me out of driving my new vehicle with tales of fragile undercarriage and wheels! Not appreciated and actually drove me away from the coverages he was pushing. More
Great surprise This was a great surprise we came to the dealership just to browse and to review the new telluride and was pleasantly surprised that we ended up makin This was a great surprise we came to the dealership just to browse and to review the new telluride and was pleasantly surprised that we ended up making a purchase the sales man a young salesman was very informative and great work with us More
High standard of service Excuse the blunt wording, but there was literally no time wasted in my dealing with Vernon. He quickly assessed my needs, provided me with options and Excuse the blunt wording, but there was literally no time wasted in my dealing with Vernon. He quickly assessed my needs, provided me with options and didn't make me wait while providing multiple offers. One or two were made, options were given and a decision was reached that I was very pleased with. All of the staff were friendly, helpful and made me feel welcome. I was in a very tight bind with limited time when I walked into this dealership at around 6pm and walked out as the owner of a new vehicle. Would absolutely purchase from this dealership again and recommend anyone to go here and work with Vernon. More
Great Salesman Vernon was fantastic - very knowledgeable and personable! We appreciated Rick helping us get a better APR than we expected. However, the sales pitch Vernon was fantastic - very knowledgeable and personable! We appreciated Rick helping us get a better APR than we expected. However, the sales pitch of the "extras" was a bit annoying...and we had to sit there and listen. It would be better if the customer was told up front that these things are optional so that you could avoid the pitch and save time. Overall, the experience was positive, just a bit too long (3+ hours). More
Excellent client service We purchased a Honda minivan from Bruce Blake 12 years ago and he continued to stay in touch. We called him when we were looking to move to a SUV. Br We purchased a Honda minivan from Bruce Blake 12 years ago and he continued to stay in touch. We called him when we were looking to move to a SUV. Bruce and the other team members who worked with us though the car buying (Telluride) process this week were very courteous, knowledgeable, very responsive, and willing to go the extra step. I would highly recommend Bruce and the Martin Honda and Kia dealership when trying to buy a new car. More
Above and Beyond Caitlin was able to work through an issue with the lack of a Sirius XM radio in our 2020 Sportage. Apparently, this is no longer a standard option on Caitlin was able to work through an issue with the lack of a Sirius XM radio in our 2020 Sportage. Apparently, this is no longer a standard option on most of the 2020 packages and unfortunately none of us had noticed that until we'd already completed the sale. This was quite an issue for my wife whose only required feature in the new vehicle was the integrated Sirius XM radio that was previously standard across all KIA models. Caitlin assured us that Martin would make the situation right by us and though it took her a couple of days and quite a bit of effort she was able to put us into a 2019 Sorrento that had everything we needed. We will definitely be happy to work with Caitlin & Martin again when we redo our lease in 3 years. More