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Martin Kia
Newark, DE
842 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 AM - 7:00 PM
Tuesday 10:00 AM - 7:00 PM
Wednesday 10:00 AM - 7:00 PM
Thursday 10:00 AM - 7:00 PM
Friday 10:00 AM - 7:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 842 reviews
July 20, 2021
I normally don't write reviews unless its something way above my expectation. Caitlin Osborne created an outstanding experience. She answered all my questions, even when she had day off. I would highly rec above my expectation. Caitlin Osborne created an outstanding experience. She answered all my questions, even when she had day off. I would highly recommend everyone to go see Caitlin, if you are in market for buying new or used car. More
by Chintan
Employees Worked With
July 14, 2021
I knew what I wanted and was not mislead throughout our conversation. Everyone presented themselves professionally so it made asking questions I had easy to talk about. conversation. Everyone presented themselves professionally so it made asking questions I had easy to talk about. More
by DGeor
Employees Worked With
Jordan Guillory
July 07, 2021
I always have a great experience this is my second car purchase with Martin Kia I absolutely love them and my car salesman was very helpful and very much appreciated purchase with Martin Kia I absolutely love them and my car salesman was very helpful and very much appreciated More
by anyag
Employees Worked With
Mark Grubb, Jordan Guillory
July 01, 2021
Stephanie was nice and handled everything well. My issue was the finance office issues. Was told about the cosmetic, extended warranty and gap pricing package was 2700. I agreed to it but then the pricing o was the finance office issues. Was told about the cosmetic, extended warranty and gap pricing package was 2700. I agreed to it but then the pricing on the paperwork was just shy of 5900. I asked for assistance and was told I would receive a call back but never got the call. I will be canceling the extended warranty shortly as I found it much cheaper through another dealer. Especially because they already got an extra 3500 mark up on the telluride and another 200 on floor mats I asked to be removed as I didn't want them. An extra 7500 on my loan I didn't ask for. More
by Matt1088
Employees Worked With
June 30, 2021
Very friendly and easy to work with. Vernon was proactive in keeping us informed and was willing to answer any and all questions we had. proactive in keeping us informed and was willing to answer any and all questions we had. More
by rbur18
Employees Worked With
June 30, 2021
Jordan is Awesome!! Excellent customer service! Everyone was very helpful Not pushy!! I told them what I wanted and they made it happen! This is my first KIA I love it more than any car I have ever owned!! was very helpful Not pushy!! I told them what I wanted and they made it happen! This is my first KIA I love it more than any car I have ever owned!! More
by Justina Milligan
Employees Worked With
Shannon Smith, Jordan Guillory
June 26, 2021
I would never recommend Martin Kia to anyone. I was promised a certain, after signing the financing papers I discovered that that was not the car I was receiving but was promised that the care I was ge promised a certain, after signing the financing papers I discovered that that was not the car I was receiving but was promised that the care I was getting was identical accept for the pinstripes and they would add that later. It has been more then three months of calling texting and emailing and I still do not have the pin stipe on my car now my sales person has stopped responding to my text. More
by mroth5toomany
Employees Worked With
Jordan Guillory
June 25, 2021
Very friendly and no pressure sales situation. Felt at ease with the sales representative, Jordan. The car was very clean when ready to drive off the lot. ease with the sales representative, Jordan. The car was very clean when ready to drive off the lot. More
by oblime
Employees Worked With
Jordan Guillory
