Martin Kia

The process was very fast and efficient. Was very happy with our experience at Martin. Was very happy with our experience at Martin. More

I’ve purchased or leased 9 vehicles from the Martin Dealership. Every experience a positive one. They are my dealership. Dealership. Every experience a positive one. They are my dealership. More

In a whirlwind car market, where the unthinkable has happened, Shannon and Roxana at Martin Kia really made me feel valued. They listen to my concerns, heard my horror stories, and help me when everyone happened, Shannon and Roxana at Martin Kia really made me feel valued. They listen to my concerns, heard my horror stories, and help me when everyone else was giving me the runaround and trying to sell me a car way out of my price range. After shopping at several dealerships, Martin Kia is the only dealership that I would recommend to someone near and dear to me. More

very helpful over the telephone,as well as in person at the dealership nice job took their time,and answered all questions asked. the dealership nice job took their time,and answered all questions asked. More

I used the Martin Kia website to research inventory and discovered that two Kia Souls were listed as available. Initially emailing sales reps stalled a timely response but the General Sales Manager Shannon discovered that two Kia Souls were listed as available. Initially emailing sales reps stalled a timely response but the General Sales Manager Shannon Smith followed up and provided the availablity info as well as a window sticker for the one which was still available. I called and made an appointment to place a deposit the next day. Sadly upon placing my deposit, I was informed that $1500 would be added to the MSRP sticker price. The vehicle arrived at the dealership about 8 days after its expected delivery time and I made arrangements to test drive and finalize the deal on the 10th day. Jordan Guillory, the sales rep, was the high point of this transaction as his engaging personality, helpful and efficient professionalism and empathetic demeanor made for a great experience. The largest disappointment was Shannon Smith’s refusal to budge off the the gouging $1500 surcharge; it was the first time in my 74 years of car purchases I felt xxxxx by a sale. More

Our family has bought/leased 4 vehicles from Martin Kia. Always a pleasant experience! Definitely will return for our next purchase! Always a pleasant experience! Definitely will return for our next purchase! More

Everyone there who assisted with the sale was great. It was quick and easy. I would recommend this dealership. This is my 3rd Kia. It was quick and easy. I would recommend this dealership. This is my 3rd Kia. More

Vernon was very responsive, including after when he would normally be off of work, and made the process easy. normally be off of work, and made the process easy. More

The process was very smooth and everyone was very helpful all the way through. No high pressure. all the way through. No high pressure. More

Martin Kia Fails to Deliver…and Fails to Explain Why. I expected a 5-star experience as we hunted for a 23 Sportage SX Prestige. I submitted an inquiry online for one listed as "In Transit” and worked I expected a 5-star experience as we hunted for a 23 Sportage SX Prestige. I submitted an inquiry online for one listed as "In Transit” and worked with a woman named Donna on the phone. She is part of the "Internet Department", but she isn't equipped with the right tools to do her job, as she had to wait over a day to speak with Shannon at the Kia Dealership to confirm the vehicle's status. But fortunately, Donna finally called me back and left me a voicemail to let me know that the vehicle I was interested was not only available but had arrived! I scheduled a test drive for the next day. When I got to the dealership, Shannon was with another customer, so another employee assisted me. I told him about my appointment, but there was no car waiting for me to test drive. Instead, he drove me around the back lot looking for a vehicle, and finally found one that wasn't the model I inquired about or scheduled an appointment to see. He apologized and took me back to the showroom floor. Shannon was still with a customer, but with just a few clicks, my helper was able to confirm the vehicle that was supposed to be on the lot, was indeed still in transit for another 37 days! This is a waste of customer's time to lie to them, tell them the car is available, then try to switch them into test driving a model they don't want. Bait n Switch perhaps? I was assured that's not the case and it was probably some sort of mistake. The "Internet" team needs to be equipped with the inventory page that the salespeople have access to, and work WITH the customer to ensure we are maximizing our time and energy here. I took time off during my workday to come in for a test drive. I emailed Shannon for an explanation, and CC'ed Donna, the original woman I spoke with on the phone. I haven't heard back from either. I eventually heard from another employee on the team named Eric. His claim was that based on Donna's notes, "as far as I can tell from her notes, the vehicle you were interested in, was is in transit and was available for you to place a deposit and reserve. There was another Sportage in stock for you to see and test drive." - I replied to Eric, attaching a voicemail from Donna that clearly emphasizes the exact model I wanted was there and available, and explained that private notes are irrelevant to the customer. The only thing relevant to the customer is what is conveyed to the customer. Instead of addressing any of my concerns, Eric chose to throw another fire on the log. When I replied, attaching the voicemail, and asking him to reply and advise about the issue, he merely responded trying to sell me another vehicle. He COMPLETELY ignored my concerns. "I just check with one of our Kia Mangers, Nick, and he is saying that we have a Blue Sportage SX Prestige AWD here and in stock." As of today, I still didn't hear from anyone explaining why I was misled to believe I'd be able to see the vehicle I originally inquired about. I informed Mr. Phil Rockwell, General Manager, of my experience via email, before posting this review, to allow him time to comment. No comment was received before posting this review after nine days. CRICKETS… More