Martin Kia

Dealership has pleasant, helpful, and informed sales staff. The no presure approach was very much appeciated. staff. The no presure approach was very much appeciated. More

Matt was excellent to work with! He took his time to show us all the important information on the car and answered all of our questions. Matt listened to what we wanted in a car was He took his time to show us all the important information on the car and answered all of our questions. Matt listened to what we wanted in a car was able to show us the car that fit our needs. The financing progress with xx (do not know his name white male, brown curly hair with glasses sat in the front office at Kia near the door) was a different story. As soon as we sat down he jumped right into the numbers in a way like he was talking down to us. When we asked what was the financing cost of the car per month (principal and interest, and financing rate) he proceeded to say why would you not want the warranty everyone should get the warranty. I quote, "you bought a Kia not a Honda. It is just a matter of time before you need this warranty." He would not take "no" for an answer and continued to talk to us like we did not understand financing or the warranties. We were not pleased that he did not layout the full picture and jumped right into financing cost with additional warranty costs, without disclosing the warranty costs and how expensive they are. This made us wonder how many people "bought" more than they really wanted and were "taken" by predatory and confusing presentation tactics by the financing department. We may never buy a car from Martin again due to the Finance department's pompous and belittling attitude. If it was not for the experience we just had with Matt we would have just walked out and went to a different dealership. We have purchased multiple cars from Martin and I would recommend you do more training with you finance department on how to talk and be respectful to a costumer. More

Vernon, our sales consultant was a pleasure to work with. He provided us with the best car buying experience ever! Would have given a 5* but we haven't used the service dept which is just, if not more impor He provided us with the best car buying experience ever! Would have given a 5* but we haven't used the service dept which is just, if not more important as sales. More

Emidio was helpful and informative, everything went smoothly and communication was good. Overall pleased and satisfied with the sales experience. smoothly and communication was good. Overall pleased and satisfied with the sales experience. More

Great experience, with Matt and the entire team. Would purchase another vehicle in the future. Would purchase another vehicle in the future. More

We purchased our new car from Dane who could not have been nicer, more professional or easy to work with. Would highly recommend him! Vernon sat with us at the end to iron out a few details and was als been nicer, more professional or easy to work with. Would highly recommend him! Vernon sat with us at the end to iron out a few details and was also very professional. Only negatives about the purchase experience were when we met with the finance person in his office and he would not take no for an answer on the after market products. Than , seemed to have an attitude when he realized we were not going to bend on our decision. 10 days after the purchase, we had a small issue with our backup camera and called service. A total FAIL. Unbelievably rude, unprofessional, and not helpful Am very concerned about how service will be handled down the line. More

The whole dealership was really professional and friendly. Our salesperson Dane took the time to go over the car with us. Make sure that we understood everything and even signed us up where Kia assi friendly. Our salesperson Dane took the time to go over the car with us. Make sure that we understood everything and even signed us up where Kia assist. The financing department was quick and efficient More

Excellent salesman and management staff. Smooth and fast sales experience, I couldn't have asked for a more honest and straightforward process. Smooth and fast sales experience, I couldn't have asked for a more honest and straightforward process. More

Always a great experience! This is my third vehicle that I've purchased from Bernell Mitchell at Martin, each time the process is smooth and relatively quick. Bernell is so kno This is my third vehicle that I've purchased from Bernell Mitchell at Martin, each time the process is smooth and relatively quick. Bernell is so knowledgable about cars and the whole staff at Martin is so kind and helpful. More

Great customer service and easy to deal with! Made our car buying experience painless! Vernon is amazing and we will buy another car from him again! Made our car buying experience painless! Vernon is amazing and we will buy another car from him again! More