Marshall Motor Company Inc.

Feel confident in this dealership Have always had a pleasant experience at Marshall Motor Co. Experienced sales persons, no high pressure salesmen, recognize us by name and feel like Have always had a pleasant experience at Marshall Motor Co. Experienced sales persons, no high pressure salesmen, recognize us by name and feel like we were treated fairly and honestly. More

Great Experience. The service staff is excellent. They are informative, do not do anything without your permission, they even fixed a recall issue while I was getting The service staff is excellent. They are informative, do not do anything without your permission, they even fixed a recall issue while I was getting my oil changed. More

Quick. Painfree. Very pleasant. This was by far the best experience I have ever had with buying a vehicle. Started out looking for a van and ended up with a GMC Acadia Denali. Ryan w This was by far the best experience I have ever had with buying a vehicle. Started out looking for a van and ended up with a GMC Acadia Denali. Ryan was such a trooper. He drove me around in every vehicle I liked since my husband was unable to join me. He gave me his honest opinion and was very knowledgable. His manager, Jeff, was available morning and night and was very accomodating. What an awesome experience! We were able to get in and out in less than 2 hours and we got a really great financing deal. Thanks again for all your hard work guys! More

Awful Service Always Let me start by saying that 1) I would give 0 stars if I could, and 2) I would NEVER buy a vehicle from here; I bought my 2015 Jeep Cherokee from Olat Let me start by saying that 1) I would give 0 stars if I could, and 2) I would NEVER buy a vehicle from here; I bought my 2015 Jeep Cherokee from Olathe DCJR, but since I'm from Salina I'm forced against my own better judgement to come here for service. I have too many bad experiences to count with this service department. First off, when you call you get transferred to the service department and then sit on hold because they never answer their phone when you call. If the front desk lady asks you to leave a message, don't fall for it, they will probably never call you back. But that may not be service departments fault, the front desk doesn't seem to know what's going on half of the time either, and your message was probably lost in the clutter. Just keep trying and trying to call back until they finally do their job and answer the phone. If you manage to get them to answer they probably won't have any time to work on your car for the next couple of days because they are slow and like to take their time, so plan on at least waiting a couple days to get your vehicle looked at. When you finally bring your vehicle in, don't expect to be greeted by anyone, even if you stand around looking confused and not knowing which, of many, glass cubicles or hallways to walk down. Unless you go up and verbally bring attention to your presence, they will walk past you as if you don't exist. When you make the first move, don't expect them to look up and smile at you either. If you haven't taken your business elsewhere by this point of time, you may actually get some work done on your vehicle. They will give you a time when your vehicle should be done. Disregard it, because it won't happen. Plan for much later (remember, low expectations)! Also, they won't call you when your car is finished. Instead they like you to play a guessing game and decide for yourself when you think it is done. But make sure to check before 5oclock because they seem content with leaving you without a vehicle, even if work was completed in morning, for another night. Finally, once you go get your vehicle, it will probably still be broken with the same issue, or in my case a brand new issue that they caused. Yay! I left them my Jeep Cherokee Limited because my 4 wheel drive service light came on and I was losing rear differential fluid. I live out of town where I go to school and had to get back seeing that it was the middle of the week and I had class. At first they would not give me a courtesy vehicle because "we like to keep them local," which is troubling to me because people rent vehicles to take on out of town trips all the time. Instead I took my mom's car and she got a local loaner vehicle from them, a standard, tiny, super basic Nissan Versa. Most other dealers will try best to accommodate their customers with a vehicle that most nearly matches the one they are leaving behind, but nope not Marshall's. My parents got my Jeep after 3 days and immediately NEW warning lights came on, this time "check engine" and "check transmission"... My dad had to drive all the way back, just to hear them say something along the lines of "it's probably nothing and they will turn off." They did eventually shut off and my parents left town to give me the car. Once they reached Manhattan the lights all came back on, the jeep wouldn't shift up into higher gears and wouldn't go over 60 miles per hour. Fluid started spraying out the back all over the vehicle and they had to stop and call for a tow truck out of Manhattan. They are currently on a tow truck back to Salina that cost them nearly $200 out of pocket (which marshall's WILL be paying for), and will be missing the Super Bowl party in Abilene that they were going to go to after getting their car back on the way back home. Marshall's was, in my personal opinion, seemingly negligent in their allowance of a broken vehicle to get back on the road at their own customer's expense. This is what my family, and apparently many other families, have come to expect out of this sad organization. (Disclaimer: it is possible that a new problem arose, separate from the previous problem, out of the blue. However, from the suspicious timing, multiple unfriendly customer service experiences, and many reviews from customers that have similar experiences, I have been led to believe that that is probably not the case here.) More

Emgerency Roadservice Repair Excellent assistance by Roy and Jacquie for road repair and vehicle rental to assist our travels and make all of our Christmas connections from South Excellent assistance by Roy and Jacquie for road repair and vehicle rental to assist our travels and make all of our Christmas connections from South Dakota to Oklahoma. Thank you for going over and above in helping us! More

A great experience in buying my new car. They were helpful in finding the right car for me. Answered all my questions and showed me all the special features and how to use the electronics on They were helpful in finding the right car for me. Answered all my questions and showed me all the special features and how to use the electronics on the car. Made my buying a new car a pleasure. Thanks for all their caring. More

good low key expirience Had another good low key expirience Sean did a very good job making the deal come together 3rd deal with Marshall Motors and not disappointed yet! Had another good low key expirience Sean did a very good job making the deal come together 3rd deal with Marshall Motors and not disappointed yet! More

Amazing Wayne was an amazing sales consultant. I would recommend him for other customers. Definitely come back to him and do more future purchases. Thanks so Wayne was an amazing sales consultant. I would recommend him for other customers. Definitely come back to him and do more future purchases. Thanks so much More

The service was beyond excellent. They didn't go the extra mile, they went the extra two miles. They have the best transmission mechanic in at least a 10 or 15 state area. They didn't go the extra mile, they went the extra two miles. They have the best transmission mechanic in at least a 10 or 15 state area. More

Marshall Motors A great dealership that was honest and had no pressure sales. Raul Vasquez helped my wife and I search for vehicles. He was very informative, consider A great dealership that was honest and had no pressure sales. Raul Vasquez helped my wife and I search for vehicles. He was very informative, considerate of our wants and needs and ultimately sold us the vehicle that fit us. More