Mark Miller Toyota

I have purchased 10 plus Toyotas from thid dealership in the last 10-12 years, always with the same salesperson. It has been reasonably easy to deal with them in the past, and I always had the same salesman the last 10-12 years, always with the same salesperson. It has been reasonably easy to deal with them in the past, and I always had the same salesman; Rob Beveridge. When I went in they told me Rob was no longer in the business and they would get me a seasoned salesman to assist the purchase. (they lied on both counts, but more on that later) In the past I have simply called Rob and told him what I wanted and it was handled smoothly and easily, mostly over the phone. This time was a different experience! They "assigned" me to a SP who had very limited sales experience, and who knew nothing about the 4runner. He kept looking for a V8 that apparently isnt made anymore. He insisted that they had one on the lot and would find it. He was gone for a very long time before he came back and said it wasn't available at the moment, but that the 6 cylinder was just as good at towing and power as the V8. He claimed one could be ordered if I wanted to wait 6-8 weeks, but that it would be better to simply take the V6. I later found out that the V8 isnt even made anymore. At this point I was ready to leave and check another dealer. Randy came up and tried to tell me once again that a V8 could be ordered. I asked again about Rob and he claimed he had retired. He said that he had tried to get a more experienced sales person, but that none was available. He said that they were concerned with customer service and they would do what it took to find the V8. Apparently Randy didn't know they didn't produce the 4runner that way anymore either! So much for a seasoned proffessional when the "manager" didnt even know his own product! Needless to say I left Mark Miller and tried two other dealers. One was a similar experience, but the second was an eye-opener! I went to the new Toyota Bountiful, and was greeted by none other than the "retired" Rob Beveridge! Randy had flat out lied to me! I would recommend passing on this dealership as they are no longer the dealership they used to be. Typical story telling me whatever it took to make a deal! I had a great experience with Rob once again, and was delighted to discover him still selling Toyotas! I know that my company will be doing business up north from now on! I love the 4runner, and Rob was as knowledgable as ever. The first thing he confirmed was it was no longer available in a V8. He was head and shoulders above the guy at Mark Miller. MArk Miller lost a huge asset by letting Rob get away! All I wanted was service, but Mark Miller fell flat. More

First, I sold my car. Second, I got pre-approved from First, I sold my car. Second, I got pre-approved from my credit union for a new auto loan. Third, I DID MY HOMEWORK!! I knew what I wanted in my ne First, I sold my car. Second, I got pre-approved from my credit union for a new auto loan. Third, I DID MY HOMEWORK!! I knew what I wanted in my new car, how much I wanted to spend, what my interest rate would be, what I wanted my monthly payments to be, and for how long I wanted to finance the car. DO ALL THIS FIRST. Trust me. You'll be much happier at the end of it all. I've bought a total of 5 cars in my life. The first car was actually selected for me thru family. The second car I bought on my own and was only semi-stupid about it. The third car was a total rip off and there were many problems there with the actual car. My fourth car was one of those radio deals "...we'll pay off your auto loan no matter what you owe!..." sort of thing and thus, again, I was stupid and they didn't give me what my trade in was worth (but then they never do, do they?) and they rolled the remaining amount into my new auto loan. I test drove a Honda in the morning. I loved it. But wasn't sure about the price and we couldn't bring them down. So. We came to SLC and checked out Mark Miller. Test drove a 2011 Corolla. Nice little car. I liked it. Fantastic compact car. Then I test drove a 2008 Camry XLE. It had everything I wanted. The mileage was in the ball park too. Like I said. I did my homework. I knew exactly how much the car was worth, what the MSRP price was, what the invoice price was, what the trade in value was on all levels, and I knew exactly how much to offer for the car so I could get the payments and length of the loan where I wanted it to be. Car Salesmen. We all know them. We know how they work. The want to get you in that car so they tell you what they think you want to hear. "...oh sure you want to buy the car for $17,200....I'm sure they'll take that offer..." Then they take your offer up the ladder to the Sales Manager (which is a bunch of bull-crap really cuz if the salesmen wants that commission he should be able to do all the work). We played the back and forth game for 2 rounds. We offered a reasonable amount actually. Because, let me just say one more time right here, I DID MY HOMEWORK! They came back with "...Oh but you see we have already lowered the price on the car by $3000 and we can't really give it to you for the amount you want..." <eye roll> I did make the mistake of telling the salesman where I wanted my payments to be. So he went back to the sales manager and was gone longer than he needed to be and he came back with the monthly amount I wanted BUT the bottom line price did NOT change. So I don't how they worked their numbers to get the monthly payment. However, I think that the price they were going to sell the car at to me was not "out the door." I don't know. It was a little fishy. I told the salesman no thank you and walked out the door. I almost made it. But the salesman says to me "...Oh my sales manager wants to meet you and ask you how I did as a salesman...blah blah blah..." Yeah right. So when the salesman walked away I got up and walked to the door so I could walk right out then and there. I refused to be sitting at the desk as the sales manager came back to 'meet and greet me' cuz the last time I tried to buy a car (a toyota actually) they held my car keys hostage and would NOT let me leave until I'd made the deal. I didn't end up buying that toyota either. So, after all of the hoops, the reasonable offer, the back and forth dickering I did NOT buy car from Mark Miller but instead bought the Honda I test drove that morning. Problem #1: as a car salesman you need to know your inventory. Mark Miller does for the most part but the salesman I worked with didn't know what the car was actually worth to qualify him for price bickering. If he'd had actual numbers to work with he probably would have sold me the car. Perhaps. Problem #2: if you have to take the offer up the ladder to the sales management then the salesman should introduce you directly to that sales manager and pass you off at that point because the back and forth dickering is a pain in the butt. It wastes time. It drains energy and you get a headache. Problem #3: as I said before the salesman should be able to do the deal across the board. If someone tests drives a car and the MSRP is $25,000 and that someone offers only $15,000 -- well of course that will never fly. BUT if the salesman knows the inventory on the lot, what price they got the car in on trade, how much the car is actually worth, what the MSRP price is, and what they think they will actually get out of the car then he's done his job and he has done it well. This salesman knew nothing about the "cost" of the car. MY ADVICE IS THIS: DO YOUR OWN HOMEWORK BEFORE YOU EVER BUY A CAR. The internet is a wonderful thing. Use it. Kelly Blue Book is also an excellent tool. DO NOT TRADE YOUR CAR IN FOR A NEW ONE. Sell it out right first. You'll get more money for it and it doesn't allow the car dealer to screw you over at the end of the day. Last, this is silly, but maybe the salesman will actually read this review one day and he'll know it is he I am speaking of: BUY SOME COMFORTABLE SHOES! A pair of Rockports perhaps? You're on your feet all day long -- on cement no less -- your back will be gone in a year flat if you don't support your feet. :) More

Yesterday I purchased yet another Toyota truck from Mark Miller Toyota in downtown Salt Lake City. While I don't know the exact number of vehicles I've purchased over the past 31 years (I'm guessing 16-18 t Miller Toyota in downtown Salt Lake City. While I don't know the exact number of vehicles I've purchased over the past 31 years (I'm guessing 16-18 trucks, vans and a couple SUVs for both personal and business needs) I do know why. It is simply the atmosphere—"the vibes"—resulting from Mark Miller's team of positive thinking individuals who raise the bar of customer satisfaction each time I'm in need of assistance whether it is in sales, service or parts. Sales guru Mark Peck has been my go-to guy in sales. I enjoy our relationship, as I know Mark does also. Yesterday's purchase was smoothly and professionally handled by Roger Wright. (It was Mark's day off but as an associate of Mark's, I had the confidence in Roger's abilities to get me into the vehicle I wanted. I was very please.) Larry Painter is my ever dependable service contact. Eighteen month's ago, after purchasing a 4-Runner, I told Mark Peck I'd seem him in eighteen months. Here we go again. See you again in eighteen months. Roger W. Taylor More

I went down to Mark Miller Toyota on Saturday, January 8th to have someone show me how to sync my new iPhone to my car's Bluetooth system. They helped me at the front desk immediately. An employee named M 8th to have someone show me how to sync my new iPhone to my car's Bluetooth system. They helped me at the front desk immediately. An employee named Marcos came out and explained everything about syncing my iPhone. He was great! I really appreciate the customer service at this dealership. They really get it! More

I bought my FJ Cruiser there and they have gone above and beyond in customer service. I bought my FJ Cruiser there and they have gone above and beyond in customer service. I bought my FJ Cruiser there and th beyond in customer service. I bought my FJ Cruiser there and they have gone above and beyond in customer service. I bought my FJ Cruiser there and they have gone above and beyond in customer service. More

I live in Denver, CO and was interested in a used car they had on their lot. I called the dealership and spoke to Eric, a used car salesman, about the car. I wanted the car looked at by a mechanic so Eri they had on their lot. I called the dealership and spoke to Eric, a used car salesman, about the car. I wanted the car looked at by a mechanic so Eric said he would have their mechanic look at the car. Later Eric called me to let me know there was about $900 worth of work they found. I asked him what was on the list two or three times, and he said there were a couple of sensors and a few other things, but not anything major. I asked him to be my eyes, look at the interior of the car let me know what was going on inside, cosmetically. He said there were only a couple of things that he could see and those were things that would be fixed. Since the car seemed to be in pretty good shape, I decided to fly to Salt Lake City to look at the car. When I got there and saw the car I was AMAZED at how bad the car looked. On the driver's seat, the seams were coming apart and there was a hole in the leather big enough for me to stick my finger through. The passenger door handle on the inside of the door had a long crack that looked like if you used it much it would come apart. The plastic around the trunk latch was busted off. I then asked him to see the list from their mechanic and I saw that there were and oil and power steering leaks. Again, I was AMAZED that those leaks constituted nothing major!! Eric lied to me. If he had told me what was on the list and what the car looked like when I asked him direct questions, I would not have spent my money flying over there and renting a car. After I got back home, I called John Miller and discussed the problem with him and that I wanted my flight and rental car paid for since I was lied to. A week later he called me back and said that he didn't think they did anything wrong and would not pay for my flight and rental car. More

I just wanted to say THANK YOU! My tire blew just as I was passing Mark Miller Toyota Downtown dealership. I pulled over and started to slowly change my tire. I was not excited about doing it myself, but was passing Mark Miller Toyota Downtown dealership. I pulled over and started to slowly change my tire. I was not excited about doing it myself, but I was going to have to. One of the mechanic's from your service department came out to help me; he pulled over a jack and changed my tire in less time than it took me to pull the spare out of the trunk. I think his name was John. I am extremely thankful that there was such a nice guy to help this stranded woman in need. Thank you for being there. I’m grateful that the world isn’t completely full of people who look the other direction when someone is in need of help. Had I not been so flustered I would have turned around and bought my new tire from them, next time I'll keep it in mind. :) More

The salesman who assisted us was Chase Kunz. He was so easy to deal with and was especially knowledgeable and very helpful. He made our experience a very pleasant one and he represented your company excep easy to deal with and was especially knowledgeable and very helpful. He made our experience a very pleasant one and he represented your company exceptionally well. I had occasion to bring my car back for some training on how to set up my Bluetooth cell phone. Angela Gertino assisted me and was very pleasant and was able to get me started right. I commend you for having such professional representatives in your organization. More

Mark Miller's staff, both in sales & service have always treated me well. The staff is always good at greeting me and explaining work done and needed. I get yearly emails/cards from my salesman. Mark Miller treated me well. The staff is always good at greeting me and explaining work done and needed. I get yearly emails/cards from my salesman. Mark Miller Scion staff is an example of customer service to be followed by other businesses! More

Recently my wife and I visited Mark Miller Toyota to purchase a new vehicle. Ours had died in a recent rain storm and we were in need of another vehicle. We have purchased a FJ Cruiser from Mark Miller purchase a new vehicle. Ours had died in a recent rain storm and we were in need of another vehicle. We have purchased a FJ Cruiser from Mark Miller in the past so we had an idea of what to expect from this exceptional dealership. Long story short, we spent approximately 3 hours at the dealership and left with a Certified Used Toyota RAV4!! The sales team and finance department were extremely helpful as always and I already know that the service department is top notch. I have recommended Mark Miller Toyota to friends and family across the Wasatch Front. Between me, my wife and our parents we own 5 different Toyota models with 4 of them being purchased from Mark Miller Toyota. I personally drove 60 miles and passed 3 other Toyota dealerships to purchase a vehicle from Mark Miller and I will do so again in the future. Thanks for everything Mark Miller and I hope to see you again in the future! More