Mark Miller Toyota

I submitted a request for an appraisal on a 2010 Honda Accord that I had purchased from LHM Honda in Murray. In my request for the appraisal, I posted that I still owed $21,500 on the vehicle and I wanted Accord that I had purchased from LHM Honda in Murray. In my request for the appraisal, I posted that I still owed $21,500 on the vehicle and I wanted to know what my trade-in value was. Jesse called me in response to my request and asked me to bring the car in. I did so and it was determined that I could get $14,800 for it. So, we traded it in and proceeded to buy a 2013 Toyota Prius. Jesse presented the numbers to me for a 3-year lease option and the payments would be $461/mo. We agreed to this and proceeded to financing. Jesse recommended gap insurance in case of a loss due to an accident and he said it would "add just a little" to the payment. So, we went in and did the financing options and apparently someone somewhere screwed up and posted the amount owed on my trade-in as $21,000 instead of $21,500. It's only a $500 difference BUT it changed our payment from $461 to $495. Then the gap insurance was added and it pushed my payment up to $518/mo. So... we went from being sold on $461/mo to $518/mo because of a clerical error (or on purpose?) and gap insurance. Overall, I'm satisfied with my experience and Jesse is a superb guy to work with. But I can't help but feel I was let down by their quality of work because of the error in crunching the numbers. But we walked away with a better car than I had expected, but I am paying more for it than we were sold on. So... mostly positives but mixed with some negatives. I still would recommend them. *EDIT* I have absolutely no qualms about my experience with Jesse at all. However, this website is asking me to rate the DEALERSHIP. Jesse alone gets a 5 out of 5 with me. But he told me that someone had put in the wrong information when they determined my monthly payment during the sales discussion and that caused my payment that I was initially presented with to be lower than what it really was going to be. So, this "someone" is causing my rating of the dealership as a whole to not get a perfect score. More

I started going to Mark Miller toyota to service my Prius when I moved to Utah 2 years ago. Every time I had a request, a need or a warrantee issue I was greeting with professionalism, courtesy and was prov when I moved to Utah 2 years ago. Every time I had a request, a need or a warrantee issue I was greeting with professionalism, courtesy and was provided with the best customer service that I could have asked for. Having moved here from Los Angeles, I did not know what to expect from a car dealer. I have to say that Brian Payne and his team far surpass any service that I have ever received in Los Angeles. Having several cars, including a Lexus, the service at Mark Miller Toyota was every bit as good if not better than what I am used to receiving from my Lexus dealer. More

I don't normally trust reviews with 5 stars across the board, but my wife and I really DID have a great experience at Mark Miller Toyota. Our salesman (Andy) was more than friendly, very knowledgeabl the board, but my wife and I really DID have a great experience at Mark Miller Toyota. Our salesman (Andy) was more than friendly, very knowledgeable about the vehicle we were interested in, and extremely willing to let us test drive as many cars for as long as we felt necessary. He even encouraged us to drive the Rav4 in a variety of conditions, including steep climbs and bumpy roads to get a real "feel" for the SUV. He was also very accommodating in giving us time and space to talk through our thoughts and feelings about the car on our own. We never felt any level of pushy-ness from him. When we finally decided to purchase the Rav4, the transaction was very transparent, and we were able to see exactly what we were being charged for, and why. (Their doc fees were lower than most places we'd found as well.) The financing process was very simple, and they even gave us a better interest rate than what we'd previously been cleared for from our own bank -- which was already very low. When it came time to discussing addable (purchasable) warranties and extras, they were straight-forward in explaining our options, but we never felt like we were being pushed to purchase anything we didn't feel necessary. And to top it all off, after spending hours at the dealership, Andy even bought us lunch. More

Roger picked me up at the airport and was very cordial. Upon arriving at the dealership I was impressed with the building and the services they provide, just for their guests. Overall, the transaction from Upon arriving at the dealership I was impressed with the building and the services they provide, just for their guests. Overall, the transaction from the point I arrived to the end when I drove away with my new car was very simple and efficient. This is just the way I like it. No pressure to get you to do something you don't want to do. If I was to have any complaint at all it would've been - if and how-well they detailed the car. Upon arriving at home I found the car not so clean in the cracks and crannies (and I'm not talking about small stuff, for example: I found a make-up brush, chap stick, a few pens and pencils, etc. all underneath the carpet). But if we are talking on a scale of 1-10, my experience would be a 9 with Mark Miller Toyota, with my one complaint taking one point off from a perfect 10 transaction. Would I buy from them again, you bet! Would I suggest them to a friend you bet! More

I live in Provo and REFUSE to go to the dealership/service center from which we purchased our car (BRENT BROWN) They are consistently shady, overprice, re-nig on agreements... I literally d dealership/service center from which we purchased our car (BRENT BROWN) They are consistently shady, overprice, re-nig on agreements... I literally drive to SLC to take our car to Mark Miller. It is WELL worth the extra 2 hours out of my day, as the people at Mark Miller have always been honest, honor warranties, are kind and considerate and most importantly get the job tone in a timely manor and at the price agreed upon when I brought the car in. I HIGHLY recommend MARK MILLER - haven't let me down yet! Thanks! :) More

The process of buying my new Camry was the way I always envisioned the way a car purchasing experience should be. I drove from out of state to originally buy a car at another dealership that didn't adverti envisioned the way a car purchasing experience should be. I drove from out of state to originally buy a car at another dealership that didn't advertise and disclose all the details we spoke about over the phone. Then I started to search for another car by calling dealerships throughout the state. I spoke with Jesse about what I was looking for and he was straight and honest about what he could do. The next day he found a new car around the price we spoke about the day before and I came down and we made it happen quickly. It was great to have that experience and no bait and switch situations. I would recommend to anyone to drive to downtown Salt Lake City for mark miller Toyota. More

I had never purchased a new car before and the idea of it was quite frankly terrifying to me. That being said, my experience with Jesse at Mark Miller Toyota was anything but terrifying. I was treated wit was quite frankly terrifying to me. That being said, my experience with Jesse at Mark Miller Toyota was anything but terrifying. I was treated with the utmost care and respect for my needs and felt attended to and comfortable at all times. Not once did I feel pressured to buy and if I started to feel overwhelmed about the different choices or loads of information, Jesse (and his fantastic trainee Micah) used their excellent expertise to bring me up to speed and help me feel in control of my car buying experience. It was on overall fantastic experience and I would highly recommend Jesse Tyler at Mark Miller Toyota to anyone. I know he would make anyone feel as valued of a customer as he made me feel! More

I went in with an awkward upside down situation and was able to trade for a vehicle that I had wanted! I was never pushed or pressured to get anything I didn't want! I would for sure recommend mark miller able to trade for a vehicle that I had wanted! I was never pushed or pressured to get anything I didn't want! I would for sure recommend mark miller Toyota to anybody! More

Ed Stocking was extremely helpful. He listened to my needs, and matched me with the perfect vehicle. The process was painless, and he took the time to answer all my questions. I cannot remember the na needs, and matched me with the perfect vehicle. The process was painless, and he took the time to answer all my questions. I cannot remember the name of the finance guy who did all my paperwork, but he was just as great. I have went to other dealerships in the quest to find the right car. I did not purchase from any other place because I did not feel comfortable, nor did I feel that they were looking out for my best interest. I will always go back to Mark Miller Toyota for any future car purchases, and will highly recommend them to all my friends and family. They truly are the best dealership in Utah! More

We have bought two cars previously from Mark Miller and have had good experience both times. This time was even better, there was no stress, all our questions were answered to our satisfaction. Everythin have had good experience both times. This time was even better, there was no stress, all our questions were answered to our satisfaction. Everything we were told would be done was accomplished earlier than promised. when we buy our sixth 4runner it will be at Mark Miller. More