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Mark Miller Toyota
Salt Lake City, UT
1,081 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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February 10, 2014
Our experience with Mark Miller Toyota was wonderful. They were so easy to work with and worked with our schedule, staying late to make sure we were happy with our purchase and taking care of all the pap They were so easy to work with and worked with our schedule, staying late to make sure we were happy with our purchase and taking care of all the paperwork. I highly recommend them to anyone! More
by jessicasalmon
Employees Worked With
Spencer Williams, Jason Jones
February 08, 2014
Mark Miller is the best place you can buy a car. I was in an accident that totaled my car three weeks ago. I looked for three full weeks to find a Corolla that I could afford. I went to at least 10-12 auto an accident that totaled my car three weeks ago. I looked for three full weeks to find a Corolla that I could afford. I went to at least 10-12 auto car sales lots in the Salt Lake and Utah county areas. I went on line and read reviews. I did not see any negative review about Mark Millers car sales. Another large car dealer in Salt Lake recommended them to me when I went to their lot to see if they had any used a Corollas for sale. When arriving at Mark Miller, Derek Roy was there ready to serve and help me. He was wonderful to work with. He took the time to go several test drives with me in a couple of cars. I then I took them out on my own. He helped me to realize that I might consider a certified car. I was frustrated from a deal that I had made on car at another car dealership. I had requested some repairs on that car, but they would not complete them after I had made a down payment. So I came back to Mark Miller from another county. Derek was good to educate and take the time to help me through the process. I spent about 5 hours with him one day. I know that this must have been trying to him, but he did not show any frustration. I did signed on a certified corolla that day, after three weeks of searching. When I came back the next day to pay for the car, he was out. I wanted the service department to check something out on the car, which they did promptly, event though I did not have an appointment with them. The service department is amazing, and the best service department that I have ever experienced. They are a team, and strive for complete costumer satisfaction. Mark Miller is a car dealer that you can trust, and will experience customer service like you have never experience before any where. I kept asking my self "are these people for real? Yes they are for real. I will go back again when in need of a newer car and recommend them in the highest regard. More
by donnaarline
January 28, 2014
Jesse was very informative and found the perfect vehicle for my needs and I'm very stubborn and picky! His customer service is outstanding and he made the car buying process very simple and quick. for my needs and I'm very stubborn and picky! His customer service is outstanding and he made the car buying process very simple and quick. More
by silverfoxx111
January 23, 2014
Shawn was an exceptional salesperson and this is the second time we have purchased a car through him. I trust him to treat me right and provide all the details and explanation that I need. This dealer second time we have purchased a car through him. I trust him to treat me right and provide all the details and explanation that I need. This dealership is also wonderful and will always come highly recommended from me. More
by ecozebra
Employees Worked With
Shawn Borba
January 07, 2014
My husband and I have purchased from another prominent Salt Lake City Toyota Dealer in the past (Larry Miller), and there were always games about the amount for the trade-in and then the price on the new- Salt Lake City Toyota Dealer in the past (Larry Miller), and there were always games about the amount for the trade-in and then the price on the new-to-us vehicle: "This is our offer. Do you have a counter offer? I'll have to take it upstairs. They're willing to move this far. Counter offer? I'll take it upstairs…." Unless we wanted to pay a completely unreasonable price for the vehicle, the whole process took the entire day! Literally! What a breath of fresh air Mark Miller Toyota was!! We located the vehicle we wanted online during our research, and it happened to be in stock at Mark Miller Toyota. Ken Shaw was very professional, offered us a good amount for our trade-in and, at the same time, offered us a great price on the new vehicle. We were stunned! We had done a lot of research and were prepared to demand a certain amount for the trade-in and not pay a penny more than what we had researched for the new-to-us vehicle. Ken's numbers came in almost exactly where we had predetermined - without the incessant back-and-forth and without taking all day! I think it maybe took an hour and a half to complete the entire transaction. We are customers for life!! Thank you for showing us how pleasant a car-buying experience can be!! - Tom and Tricia Burton More
by tntburton
Employees Worked With
Ken Shaw
December 05, 2013
Jesse was awesome! He was very patient and made the whole process smooth and easy. Before deciding to buy I talked to several dealerships' salespeople. Jesse was the clear winner... best price, best communic process smooth and easy. Before deciding to buy I talked to several dealerships' salespeople. Jesse was the clear winner... best price, best communication and no pressure. More
by taregirl
November 19, 2013
I have been a customer of Mark Miller Toyota since 1998 and they have serviced all of my cars since then. I have always been very happy with their work and highly recommend Mark Miller Toyota Service. and they have serviced all of my cars since then. I have always been very happy with their work and highly recommend Mark Miller Toyota Service. More
by lhz4
Employees Worked With
Brian Payne, Wendell McMullen
November 09, 2013
I live in Draper and after enduring what I felt was poor customer service from two closer Toyota dealerships, it was a breath of fresh air to work with Spencer. Not only was he prompt in answering my e-mai customer service from two closer Toyota dealerships, it was a breath of fresh air to work with Spencer. Not only was he prompt in answering my e-mail and text questions, he quickly gave me what I felt like was a good value on a terrific vehicle (Tacoma). I would highly recommend Spencer Williams at Mark Miller Toyota to anyone considering purchasing a new vehicle. I'd plan on coming back sooner, but I know Toyotas last forever! More
by Whatcotts
Employees Worked With
Spencer Williams
October 20, 2013
Jesse was AWESOME!!! I live a few hours away from any car dealership so I needed to do most of the leg work and get most of the information before I left town to car shop. I called 4 different dealerships an dealership so I needed to do most of the leg work and get most of the information before I left town to car shop. I called 4 different dealerships and Jesse was the ONLY one to call me back. I told him my situation, what I was looking for and what I could afford and he found exactly what I was looking for! He called and sent emails, he was very helpful and friendly. I liked him and trusted him almost right away. I felt like he dealt with me honestly I am very happy with the car I brought home and my experience at Mark Miller Toyota. I will be back :) Jesse is my official car guy :) (even if he is a huge University of Utah fan :) Holly H. More
by holly20
October 15, 2013
I took a used SUV for a test drive, I liked it and asked the sales person to make a deal. Anthony wrote on a piece of paper a price for about $1000 over book and said that the mechanics would go through it the sales person to make a deal. Anthony wrote on a piece of paper a price for about $1000 over book and said that the mechanics would go through it , detail it and make sure everything works good for no extra charge. I signed it and wrote "Maybe" . I arranged my financing with a local bank, later the sales person called back and said it would be an extra 1200.00 to fix the clutch and told me I should give him 500.00 down with a credit card over the phone as someone else was coming down to look at it.. He said he would honor the original price but It would not include the new clutch.. I called around and found the 1200.00 repair charge to be about the going rate.. ??At this point I asked the sales person to send me a email of the deal I was trying to make and to include the clutch repair.. He texted me a picture of half of the invoice but it was a copy of one without the repair.. ??I called the General Manger to complain about the high price and the run around.?He told me the 4x4 SUV was a in demand item and they are in business to make a profit and he apologized for the run around and would make it right.. I told him send me a decent contract in writing by email and see what he could to about the price. ??The next day the salesman did so.. I ended up paying over 2000.00 above Kelly Blue Book Value and never received an apology from the sales person.. ??If you looking to get the run around, some poor business practices AND pay way over book this is the place for you.. Update, 5 days have passed and Mark Miller Toyota called to say They are still waiting for a part to repair the used Toyota I purchased. More
by DSharp123
