Mark Miller Toyota

I would never have my Toyota serviced anywhere else. The folks at Mark Miller, especially Wendell, have really taken good care of me. They have helped me with little insignificant things, like tire pressur folks at Mark Miller, especially Wendell, have really taken good care of me. They have helped me with little insignificant things, like tire pressure to the big 30K tune-up. I like that they keep a record of all the work done on my vehicle; this helped save me money by not doing something that has already been taken care of on a previous visit. They offer advice on things that I would not have considered and they never do any work without consulting me first. Not only do they take good care of a car that I love, they seem genuinely interested in my welfare on the road and that, for me, is priceless. More

Stephen Arce was very helpful and very efficient from the time I conversed with him over the phone, meeting him at the dealer and my driving home in my new 2013 Toyota Sequoia. I hope all sales representati time I conversed with him over the phone, meeting him at the dealer and my driving home in my new 2013 Toyota Sequoia. I hope all sales representative will be like Stephen Arce. More

Very professional and the service is great and on time. Answered all my questions and advised me of upcoming services. A pleasure to be there. Answered all my questions and advised me of upcoming services. A pleasure to be there. More

These guys are great. We purchased the vehicle here and it's been a complete pleasure bringing it back each time for service. I hear horror stories from customers who have purchased vehicles from dealershi it's been a complete pleasure bringing it back each time for service. I hear horror stories from customers who have purchased vehicles from dealerships and end up getting lemons. This vehicle is great and everyone who helps service it takes great care and everyone at Mark Miller is very friendly. This is very impressive to us. More

Julian was very friendly and gave me options when I had problems with my vehicle. I think the item that stood out the most was he was trustworthy. For any service needs with my vehicle I will always use problems with my vehicle. I think the item that stood out the most was he was trustworthy. For any service needs with my vehicle I will always use Mark Miller Toyota and ask for Julian. Great Job... Good team! More

I came to Mark Miller Toyota with my son who was looking to trade in his 2008 Prius. We met Robin Gattis who immediately put us at ease. We felt comfortable with him, and confident in his integrity. My to trade in his 2008 Prius. We met Robin Gattis who immediately put us at ease. We felt comfortable with him, and confident in his integrity. My son found a 2010 Prius on the lot that met his needs and he was able to complete a trade-in transaction in a most efficient manner on that same day. After doing a great deal of research, my son felt assured that he was getting a fair trade-in allowance and a good price for the 2010 Prius as a certified pre-owned car. Robin treated my son with great courtesy and respect. I was also in the process of looking for a vehicle to purchase. During my visit to the dealership, I noticed a 2011 Lexus IS 250 on the lot. I had no prior experience with this vehicle, but the mileage was very low so it piqued my interest. After discussing the vehicle with Robin, taking it for a few test drives over the next day or so, and doing a good deal of research, I decided this was a great car for me and I was interested in purchasing the Lexus. Robin was extremely responsive to all my questions and concerns about the vehicle's history and warranty. He also provided us with information and comparisons to justify the final price the dealership was able to offer. I told my husband I felt good about doing business with Robin and after meeting Robin, my husband was also impressed. I am happy that we were able to purchase two vehicles with Robin Gattis. He certainly earned our confidence and loyalty in a short time. I previously purchased a vehicle from Mark Miller Subaru and was impressed by their business practices. Buying these cars from Mark Miller Toyota has convinced me that both of these family owned dealerships stand by their word and provide excellent customer service overall. More

I gave this an "OK" rating just because that was how our service experience went. I didn't feel like they did anything wrong, I just didn't feel over excited about my service either. Would I r was how our service experience went. I didn't feel like they did anything wrong, I just didn't feel over excited about my service either. Would I refer them? I wouldn't not refer, but I just wasn't "wowed." We felt like our salesman was not willing to really work out a good deal with us. We bought the car cause its what we wanted, not because we had an amazing deal. Honestly, we paid more than it booked at (which is typical at a dealer). They did agree to do some repairs on our car as part of the "deal" like do touch-ups and fix some things. When I scheduled my appointment to get the repairs done they said it would take about 2-3 hours. I borrowed a car from them to take my two toddlers around so we didn't have to wait in the shop. I was then told when I arrived that it was going to be overnight. The service guy I worked with was just in a routine and at the time, my son was having a tantrum...instead of the service guy waiting for me to calm my child, he just talked over him and continued his routine as if he was talking to a wall. I only heard part of what he said and felt rushed to get my kids loaded into another car. It would have been nice for him to say, "I can wait until he is ok. Go ahead and do what you need to do." Or "Can I get him something?" I felt like he was cordial, but again, just very in a routine he didn't want to break, which was frustrating. My husband went back to pick up the car and the scratches weren't buffed out like they said they'd do and instead was just painted over. He did speak with Mark "Mack" who was extremely nice and willing to help. However, we just were sick of driving an hour each way to get help. I have had fabulous customer service other places and this just wasn't one of those times. I wish we would've waited to find a better deal, but we were just sick of looking by that time and we paid for it. I am sure they are great to work with if you buy a brand new car, but we bought a used one. I could really see the difference between how customers were treated who bought a new car vs. us, who bought a used one. More

My sales associate, Robin, is wonderful: very friendly and courteous. The accessories associate and the financing associate I worked with were both very nice and helpful. Overall, I am happy and would g and courteous. The accessories associate and the financing associate I worked with were both very nice and helpful. Overall, I am happy and would give Mark Miller Toyota my return business. I am excited to have my new car and trust that Mark Miller Toyota will be very helpful to me in the future. The only thing that was slightly off-putting was a conversation had between three men behind me while I sat in the showroom waiting for paperwork to be processed. It appeared as though one of the men was a sales associate, but I am uncertain about the other two men. The conversation was generally benign until I caught the tail end of a comment that seemed to be denigrating to women. Had that line of conversation continued I would have spoken up myself, but they quickly changed the topic. If a sales associate was, in fact, involved, he should be careful about conversation in front of customers. More

Outstanding service. Mitch F. showed caring and follow through. Kept well informed. The car was ready when promised and checkout was quick. The quick service option is great for routine maintenence. through. Kept well informed. The car was ready when promised and checkout was quick. The quick service option is great for routine maintenence. More

I felt respected and well treated. Ken was honest and helpful. Even staying late to answer our questions. Although the price on the trade was a little low, I felt the deal we made suited my needs. A pro helpful. Even staying late to answer our questions. Although the price on the trade was a little low, I felt the deal we made suited my needs. A problem with the headrests came up after the purchase and they quickly took care of the matter. I would recommended Mark Miller Toyota. More