Mark Miller Toyota

Will not honor extended warranty I received a letter from Scion in regards to Warranty Enhancement – ZE7, which detailed that replacement parts were available for vehicles that failed I received a letter from Scion in regards to Warranty Enhancement – ZE7, which detailed that replacement parts were available for vehicles that failed an engine oil consumption test. Based on this letter I made an appointment at Mark Miller Toyota for 01/05/2016 to begin the oil consumption test. I have been taking my car to Mark Miller Toyota since 2010. My relationship with them began because my engine was making a ticking noise. Mark Killer Toyota has documentation about the history of my car and its excessive oil consumption. One of their technicians even stated in my car’s history that the tick in my engine is due to the excessive oil consumption. Upon arrival the service manager that assisted me, Bruce, was very abrasive. He asked if I had the previous recommended repair completed, which was the non-chalant suggestion that the only way to get rid of the tick was to rebuild my engine. I asked Bruce, “Why would I rebuild my engine if Scion is acknowledging that there is an oil consumption problem?” He responded to that question stating that he couldn’t help me if I hadn’t completed that recommended repair. I ask, what would the point be of having an oil consumption test completed if I had rebuilt my engine? He then states that he could have the test done but that if my car fails, the only way I could move forward is to provide documentation of every oil change over the history of my car. I was baffled. He really didn’t give the slightest indication that he wanted to help me at all. I came into Mark Miller Toyota due to a letter I received from Scion, I was ill-prepared to be bullied by their service manager for some unjustified reason. I told Bruce that, regardless of what documentation they would need to move forward, I wanted to get the oil consumption test completed. At that point in time he agreed to move forward and then after some unnecessary discussion about the loaner car I arranged for, he gave me keys to an iced over vehicle that I was to use for the day. After the completed an oil change, sealed my oil cap and I’m assuming the filter/bolt in the undercarriage, they called me and let me know that my car was ready. When I arrived to pick up my car, no one walked through the paperwork with me. The receptionist had me sign for the oil change and acknowledge that I had to return at 1,100 miles to complete the test. Based on my experience being badgered by Bruce, the service manager, I made a phone call to Scion and filed an official complaint. I was then contacted by Kris at Mark Miller Toyota who has had a helpful demeanor and requested that I return to Mark Miller Toyota and work with Wendell to have my oil consumption test completed. I returned today, 1/29/2016, at exactly 1,101 miles. According to Wendell my car had consumed one quart of oil but regardless it passed the oil consumption test. Apparently my car would have to consume an entire quart and a drop before they would honor Warranty Enhancement – ZE7. If my car is burning through one quart every 1,100 miles, that would mean that at 3,000 miles (the typical time for an oil change) that I would only have one quart of oil left in my engine. Is my car supposed to run on that? So my question is, if Scion is willingly offering to replace parts for cars that experience excessive oil consumption, why am I having to fight so hard to get that offer honored? If consuming one quart of oil for every 1,100 miles isn’t enough, what is? At what point in time is Scion/Mark Miller Toyota actually going to take accountability or was Warranty Enhancement – ZE7 just “fluff?” I would like to see official documentation stating exactly how much oil has to be consumed for Warranty Enhancement – ZE7 to be honored. If it is true that consuming one quart of oil every 1,100 miles is not enough, I would like them to explain why. I am also inclined to let as many people as possible know that even though Scion is acknowledging that there is an issue, they have no inclination to follow through with it. Or maybe I’m wrong and for some unjust reason Mark Miller Toyota is unwilling to honor Warranty Enhancement – ZE7 sent by Scion. Then maybe they shouldn’t be a Scion dealership. More

THEY LISTENED TO ME GOT WHAT I WANTED, LOVE THEM BECAUSE THEY LISTENED, I CAME IN KNOWING WHAT I WANTED AND THEY HELPED ME VERY FRIENDLY, EVERYTIME I COME IN THEY ARE HELPFUL, COMING IN FOR MY YEARLY BECAUSE THEY LISTENED, I CAME IN KNOWING WHAT I WANTED AND THEY HELPED ME VERY FRIENDLY, EVERYTIME I COME IN THEY ARE HELPFUL, COMING IN FOR MY YEARLY TAXES AND REGISTRATION THIS WEEK More

Service on carU My car was taken care of in an expert manner. Very professional. Explained everything to me. No hassle. I would recommend Mark Miller Toyota to an My car was taken care of in an expert manner. Very professional. Explained everything to me. No hassle. I would recommend Mark Miller Toyota to anyone. More

Bought our new car and follow up with service Excellent to work with. Things were explained very well. Since we bought our 2015 Camry, we've had it there for rotaions and oil changes. Very fa Excellent to work with. Things were explained very well. Since we bought our 2015 Camry, we've had it there for rotaions and oil changes. Very fast service with a smile! More

David I have owed 5 Toyota in my life time and have loved all of them. I sold my 2012 Camry and brought a 2016 Avalon limited. WOW what a great car. My w I have owed 5 Toyota in my life time and have loved all of them. I sold my 2012 Camry and brought a 2016 Avalon limited. WOW what a great car. My wife and I love it. It rides smooth. It's beautiful. All the technology it has is great. I was extremely impressed with the sales staff at Mark Miller. The salesman, Shawn Borba, who assisted us answered EVERY question and was extremely knowledgeable about the car and very helpful and took his time with us. He helped us set up our cell phones, showed us how the navigation system worked, etc. etc. More

Relief We previously had a Camry Hybrid, getting older, wanted a retirement vehicle, wanted something with good gas mileage, but without the expense of the h We previously had a Camry Hybrid, getting older, wanted a retirement vehicle, wanted something with good gas mileage, but without the expense of the hybrid battery down the road. We went with a different brand, a diesel that got comparable mileage. What a mistake, little over a year all kinds of problems, service was terrible. Came back to Mark Miller because of the service and the sales. Other dealers really do pressure, being older, great credit, don't feel we need the pressure, appreciate them for respecting our desires. We test drove a Camry and a RAV 4, we really liked both, but the RAV 4 actually won out due to the extra safety features on the SE model we selected. Even though the mileage isn't as good as the Camry Hybrid, it will serve us nicely into our retirement and the service from past experience will be great. Also have a 2011 Tacoma with only 9,000 miles and they do great service on it as well. Love these guys. More

Fast & painless Great service, I was in & out so fast and the person helping me way very friendly. He took time to explain everything that was done &I I love that bec Great service, I was in & out so fast and the person helping me way very friendly. He took time to explain everything that was done &I I love that because I hate how fast others go over the details that you don't even know what they said. More

Super Detailed and Personal I continue to return to Mark Miller Toyota for service of my 2007 Tundra and 2008 Prius because I am ALWAYS treated with courtesy, respect and a perso I continue to return to Mark Miller Toyota for service of my 2007 Tundra and 2008 Prius because I am ALWAYS treated with courtesy, respect and a personal level of attention that I expected when I used to go to a small local mechanic. Bruce recently handled the extensive service of our Prius with the utmost care and attention to detail. My wife and left the dealership feeling very grateful for our local Toyota dealer! More

Safe for women It is difficult, as a woman, to shop for a car and service your car without worry of being ripped off. This is never a problem at Mark Miller Toyota It is difficult, as a woman, to shop for a car and service your car without worry of being ripped off. This is never a problem at Mark Miller Toyota where every person is treated with honesty and respect. I have bought cars for myself and my two sons and always feel good about the experience. For service, I rely solely on Mark Miller. I love that regular services can be handled without appointment. When additional service is necessary, the service writers are respectful and knowledgeable. This is a quality dealership and they have earned my respect and loyalty as a customer. More

Always a great experience I'm a Toyota guy for life, and Mark Miller Toyota is just the most recent reason why I stay loyal. I thought I would miss my dealership in California, I'm a Toyota guy for life, and Mark Miller Toyota is just the most recent reason why I stay loyal. I thought I would miss my dealership in California, but was pleasantly surprised when I bought my Prius here in Utah, that I would have access to an even better facility with a crew that raises the bar on even my high expectation of professionalism. I always have a great experience when I visit and when options are available, they always seem to help me find one that settles into that quality/cost compromise that rarely makes you happy at other businesses. More