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Mark Miller Toyota

Salt Lake City, UT

3.6
998 Reviews

730 South West Temple

Salt Lake City, UT

84101

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Showing 998 reviews

June 29, 2018

It's the service I get that keeps me a Toyota owner! I have complete confidence and trust when I hand my cars keys to Jeremy for my service and repairs. I am confident that the repairs are necessary and More

by No car worries for me.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Ward
Jun 29, 2018 -

Mark Miller Toyota responded

Thank You so much for using our service department! We are so glad to hear that you had a positive experience on your visit here with us. We will let Jeremy know about your experience with him!

June 21, 2018

Excellent Customer Service They always provide excellent customer service and make me feel like they really care and that my time is important. They are always friendly and prof More

by Dtaco15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Payne, Brian Goodrich, Lyle Mitchell, Chris Reynolds, Jeremy Ward
Jun 25, 2018 -

Mark Miller Toyota responded

Thank you for the review!

June 20, 2018

Mark Miller has an excellent service department. I am pleased with the service I get from Mark Miller Toyota. They always seem to get the job done correctly and on time. They also are very pleasant i More

by Toyservice
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bruce Belliston, Chris Reynolds, Jeremy Ward
Jun 25, 2018 -

Mark Miller Toyota responded

Thank you for the review!

June 12, 2018

Competent and friendly new car sales Just purchased a new 2018 Toyota Prius from Mark Miller Toyota, treated well by sales department. Not "pushy" while explaining options on purchase, bu More

by duck42
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
F. Rafael Cruz, Bruce Belliston, Shawn Borba, Lance Schomaker
Jun 25, 2018 -

Mark Miller Toyota responded

Thank you for the review! We hope you love the new Prius!

June 11, 2018

Have never been dissatisfied Taking our Toyota 2012 RAV4 to Mark Miller Toyota for recommended servicing is a pleasure, not a pain. We receive a warm welcome and are treated with More

by Trell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Do not recall names or have the paperwork in front of me.
Jun 25, 2018 -

Mark Miller Toyota responded

Thank you for the review, We appreciate your business!

May 14, 2018

BEST DEALERSHIP FOR USED CAR I Purchased a used Honda Pilot from Austyn and had an amazing experience. Provided fast service, honest help, and made sure to meet my needs. More

by travieh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Montoya
Jun 21, 2018 -

Mark Miller Toyota responded

Thank you so much for getting your Honda Pilot from us! We sure appreciate your business!

May 10, 2018

pushy, pushy, pushy The finance manager REALLY wants to sell you the extended warranty. It took an hour with him to just get to sign the paper. He even got a flip chart More

by disappointed
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bill Niemann (general manager), Randy Mondragon
May 18, 2018 -

Mark Miller Toyota responded

Thank you for taking the time to post a review, and I'm sorry that you're unhappy with your experience here. We appreciate that you got us involved when you needed help fixing your flat, and I'm glad that we even offered to fix it free of charge. It's definitely disappointing that your tire was damaged beyond repair, but I was very glad to hear that we provided you with a 100% refund for what you paid for the replacement tire because we were able to get the tire manufacturer to do us a favor since the tires had no road hazard coverage. It saddens us that you're unhappy despite all of our efforts.

Jun 06, 2018 -

disappointed responded

In reply to Mark Miller's response. Let me be clear....other than offering to fix my flat for free (which they did not offer to do readily), Mark Miller did NOTHING to try to satisfy me as a customer. They just kept telling me that I should have purchased the extended warranty. When the tire ended up needing to be replaced, Michelin (NOT THE DEALERSHIP) stepped up and replaced the tire for free on my brand new car. Michelin DID NOT have to do that, but unlike the Mark Miller dealership, the Michelin company obviously understands the importance of customer satisfaction and the value of creating a good relationships with people. I guarantee you, because of this experience I will definitely buy Michelin tires in the future. I also guarantee you that I will NEVER buy another car from a Mark Miller dealership. I have told my story to anyone who would listen every single one of them has expressed how stupid it was that the dealership would rather loose me as a customer than put a $200 dollar tire on my car. I also want to add that I talked to the general manager Bill Niemann about my issue. I explained to him how disappointed I was by how his employees had treated me. He had the gall to tell me that I should be ashamed of myself because I was the one who had been rude to his employees. I never raised my voice, used foul language or even expressed anger to any of his employees. I was just so disappointed that I had just purchased this car and was now finding out that all the rhetoric about caring for me as a customer was just that rhetoric. It also became very clear to my why the employees treated me the way they did, It is the culture of this dealership from top to bottom that the customer does not matter. If the general manager would tell a customer with a concern that I was rude he obviously has no customer service expertise. I was not rude, but even if I had been the GENERAL MANAGER should be better able to handle customer complaints then to tell me I had been rude and should be ashamed of myself. I love my new car, I am just very sad that what I thought was going to be a long relationship with this dealership has been tainted by the way they treated me over this issue.

May 02, 2018

No pressure sales = Happy car shopping experience Dealt with Ken Shaw through the Costco auto program and all I have to say is that Ken is the S**T (in an awesome way) Thank you for the positive car s More

by nailedit!
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Shaw, Sean Kingman
May 03, 2018 -

Mark Miller Toyota responded

Haha! Thank you so much for the awesome review! I think this will definitely make both Ken's and Sean's day! Maybe Ken's a little more ;)

May 01, 2018

A fast and reliable service The best place for a fast and reliable service. Always accept my vehicle for service even without appointments. They have best customer service in tow More

by ToyotaFan12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Payne, Bruce Belliston, Russell DeVoe, Wendell McMullen, Brian Goodrich, Jantzen Steinmetz, Chris Reynolds, Jeremy Ward, Brandon Verbeck
May 03, 2018 -

Mark Miller Toyota responded

Thank you so much for the review! We appreciate your business and look forward to seeing you next time!

April 23, 2018

Kelly Cronin Buying a new car is no fun, car dealers are no fun. The whole process is still in the dark ages but Kelly Cronin the Sales Consultant I worked with re More

by truckbuyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelly Cronin, Randy Mondragon
Apr 24, 2018 -

Mark Miller Toyota responded

Thank you so much for the review! I'll share it with Kelly and it will make his day!

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