Mark Miller Toyota
Salt Lake City, UT
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Ours was a great experience there. Dave LaCourse was courteous and professional through the whole process; and the other Mark Miller people left a good impression from start to finish. [The price was a courteous and professional through the whole process; and the other Mark Miller people left a good impression from start to finish. [The price was also the best we were offered – and we appreciate that too.] More
Spencer Williams was wonderful to work with. He was very helpful and thorough but he was never demanding or pushy. He is very straightforward and honest and I would recommend him to anyone looking for a Toy helpful and thorough but he was never demanding or pushy. He is very straightforward and honest and I would recommend him to anyone looking for a Toyota. I've also been very happy with Mark Miller--they have an excellent service department. Bruce Belliston is top notch. More
I just want to say that Angela was fantastic ... very pleasant every time I talked to her and I never felt pressured or duped. After the terrible experience I had at Stephen Wade in St. George, I can't pleasant every time I talked to her and I never felt pressured or duped. After the terrible experience I had at Stephen Wade in St. George, I can't tell you how much I appreciated her and all she did to make this work for me. More
Mark Miller has done an excellent job of putting the customer first in his dealerships. I had a wonderful experience there and will buy my next car from him. I was particularly impressed by Rob Bever customer first in his dealerships. I had a wonderful experience there and will buy my next car from him. I was particularly impressed by Rob Beveridge and his kind, honest approach toward me. He was helpful and of great assistance to me. At no point did I feel unduly pressured or mistreated, rather, I felt comfortable and respected. This is certainly an anomaly in the world of car dealerships and I greatly appreciate it. More
Bought a new FJ Cruiser from this dealer in April of 2008. I had picked out the Yellow Fusion color featured in the sales brochure and was told that Miller had none in stock and would have to special o 2008. I had picked out the Yellow Fusion color featured in the sales brochure and was told that Miller had none in stock and would have to special order. After signing the deal, manager came in and said Toyota had "discontinued" this color and it would no longer be available, so I picked out another color, Brick, and thought no more about until today I just happened to notice a new FJ ad on TV featuring the yellow color. These guys are nothing more than liars and apparently will tell you anything to buy from them. Oh, service sucks as well having been charged $70 for a basic oil change service after having a $20 discount coupon from THEM refused because it "wasn't good against a synthetic oil change". xxxx WILL FREEZE OVER before I buy from them again. These guys are just a bunch of pirates!!! More
I just purchased a 2009 Highlander Hybrid Limited from Mark Miller Toyota and feel compelled to comment on the experience. For background, I’ve purchased about 12 autos over the past 30+ years, most of th Mark Miller Toyota and feel compelled to comment on the experience. For background, I’ve purchased about 12 autos over the past 30+ years, most of them new, so I have experience with dealership sales, all in Salt Lake City. The Internet has fortunately improved the information available to buyers and MM is doing a good job of using the Internet to inform and attract buyers. Promptly after I sent off a query with specific model and option interests, I received a professional response from Dave LaCourse and Spencer Williams. This included a detailed Internet price breakdown including MSRP and invoice prices. This allowed me to focus my research into what might be a fair price, including a fair profit for the dealer. My meeting with Dave was low key and cordial and included test drives of two models. My trade-in (a 2002 Highlander Limited) was appraised fairly and the bottom line costs of my new vehicle clear. The purchase experience with Doug Lund included a review of all the optional extras that often don’t make much sense for the average buyer, but Doug did a great job of explaining the pros and cons. I actually decided on an extended warranty (I know, it’s a Toyota), but I decided it might be a good idea given the Limited’s complex Nav features, etc. There is an option to be refunded the unused cost at trade-in, but I think the peace of mind three to six years down the road is worth the lost opportunity cost of the money for the extended warranty. I also added the Clear Guard option that I had on my 2002 and really liked. One other thing, despite being handed a receipt for my down payment—I reserved the model that I wanted and was due to be delivered in a few days—I forgot to give this to Doug when we were doing the paperwork. I notified Doug and Dave, and within one week the deposit check was in my mailbox. My experience with the sales staff at Mark Miller Toyota was excellent with none of the hype, pressure, and frustration that I have experienced elsewhere. They are a class organization and demonstrated professionalism throughout my buying experience. I think I’ll check out their service department in the future. More
I contacted the dealership re:internet sale. Salesman told me he would call me back within an hour and never called back. After 6 hours I called the dealership and spoke to a manager and was told the veh told me he would call me back within an hour and never called back. After 6 hours I called the dealership and spoke to a manager and was told the vehicle I inquired about had been sold that morning, (would have appreciated a call from the salesman to explain). The next day I saw the same vehicle again on the net advertised for $400 less than the day before, I again contacted the dealership and was told that financing on the sale fell through (again I would have thought the salesman might have called to tell me this). I began making arrangements with a salesman (not the same as the day before) to have the vehicle shipped and after three calls (the saleman Mr. Eric Romero) even offered to deliver the vehicle himself. Six minutes after speaking with him and asking him to determine if the vehicle had been smoked in (I live 500 miles away) I recieved a call from a man stating that he was a manager at the dealership and that Eric had to leave. He said that it was apparent that I was not wanting to lock in a deal so they released the truck and now another person was attempting to make a deal on it. He added that he would be happy to take my credit card information in case that deal fell through he would go ahead and put a $1000 deposit on the vehicle for me. I did not know who this person was (he didn't even give me a name until I asked for it) and when I hung up with this "manager" I called the saleman I had been dealing with and he had no idea any of this was going on, he was under the impression the manager was going to take my information so that the final sale paperwork could be completed. I have bought many vehicles in my life and occasionally had a few bought out from under me, but never had 1 bought out from under me twice from the same dealership!!!! Bottom line with this dealership is if your not physically on the lot to take possesion of a vehicle, you stand a great chance of them selling it to anyone offering an additional dollar no matter what stage of a deal your in. P.S. This was a cash deal, not a bad trade in or poor credit issue..... More
I lost the key to my 4Runner and went there to get a new one. I gave them my VIN number and a new key made, but it didn't work right. I had to jiggle it around in the ignition for 5 minutes to get it to tur one. I gave them my VIN number and a new key made, but it didn't work right. I had to jiggle it around in the ignition for 5 minutes to get it to turn. The door locks were almost impossible. I had them make two more keys using my VIN number with even worse results. When they told me they wanted $400 to replace all the locks and ignition I thought something was up. I ended up going to another Toyota dealer who was able to produce a perfect key without a problem. More