Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mark Miller Toyota
Salt Lake City, UT
997 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 997 reviews
January 08, 2025
We drive almost 4 ( FOUR ! !!! ) hours just to be serviced by this dealer per recommendation and reviews. We chose the "Express Service" which is "first come, first served" !!! ) hours just to be serviced by this dealer per recommendation and reviews. We chose the "Express Service" which is "first come, first served"... There were two separate lines that had "green entrance arrows". It was so disorganized & cars let in haphazardly that i just knew in advance we might lose one spot in line... After not one but two later arrivals were allowed in ahead of my vehicle I said something.... Clearly for spite, a mechanic who overheard my plight, drove ANOTHER late arrival car in ahead of us. I would NOT recommend Mark Miller in Salt Lake City to ANYONE !!! More
by denny
Employees Worked With
Unknown
December 04, 2024
The staff is aggressive and argumentative. Service department doesn’t report to Carfax and when I asked why that is the manager said “sometimes they don’t subscribe”. So lazy. Service department doesn’t report to Carfax and when I asked why that is the manager said “sometimes they don’t subscribe”. So lazy. More
by carlycolson
Employees Worked With
Brian Payne
August 02, 2024
The Service Department at Mark Miller Toyota was incredible! It is hard to find a service department that is not trying to gouge us for money, but this is certainly a trustworthy place that takes c incredible! It is hard to find a service department that is not trying to gouge us for money, but this is certainly a trustworthy place that takes care of the customer first! I was driving from Jamestown, North Dakota to Las Vegas, Nevada and had what I thought were several critical issues with the car. I was so worried that I would be on the side of the road in nowhere land with a broken car. When I drove into Salt Lake City, the service department said, "Just stop on by, we will see what your needs are." They checked out all of my concerns and eased my mind. They spent about forty five minutes near closing time with me helping me understand each of the concerns and what they might be. Afterward, he topped off the oil and washed the windshield which was full of bugs. Since they didn't do any "service," as my concerns were things that were not critical, this entire visit was no charge. He wouldn't even accept a tip for his time! What an incredible service department that I would always be able to trust! More
by Theresa
Employees Worked With
Brian Payne, Bruce Belliston, Russell DeVoe, Wendell McMullen, Brian Goodrich, Jantzen Steinmetz, Chris Reynolds, Brandon Verbeck
July 18, 2024
Purchased a gold certified used 2021 Toyota Tundra here two months ago and last week the windshield of the truck started leaking into the cab! Even though they themselves replaced the windshield service a two months ago and last week the windshield of the truck started leaking into the cab! Even though they themselves replaced the windshield service and sales refused to correct the issue. STAY AWAY from this dealership. Toyota used to take care of their customers, but not anymore. When I tried making Kyle, the sales manager, understand that when you purchase a car you expect the windshield to not leak he responded, "Now we're talking about things that don't matter." No Kyle, they simply don't matter to you. He did not hear me out and did not care. They took advantage of an out-of-state purchaser and I got the shaft. Avoid and purchase elsewhere. More
by charlierogers50
Employees Worked With
Kyle Rasmussen
May 07, 2024
Attempted to purchase a vehicle here. Sales person Jamie started out as great. Started working a deal at 9am. Sales sheet was sent at 11:23am and a price was presented. I questioned the v Sales person Jamie started out as great. Started working a deal at 9am. Sales sheet was sent at 11:23am and a price was presented. I questioned the vehicles listing. At 3:54pm I was informed the vehicle was misrepresented as a “Premium” when it was a “Base” model. I had to talk to my wife and during this time, at 5:59 the vehicle was reserved for us. At 6:10, Jamie informed me the vehicle was now being purchased by another customer. At 6:14, I talked to “Robin” an incompetent sales manager told me the vehicle was purchased by another customer. Buyers beware. If you agree on a price, they will sell the car out from under you if you don’t make a decision on a vehicle in a split second. More
by whg232
Employees Worked With
Jamie , Robin Gattis
October 31, 2023
I live 2 and 1/2 hours away from the dealership. I contacted them 3 different ways before I ever heard anything back. When I finally went past email, chat, and text, I finally called and talked to I contacted them 3 different ways before I ever heard anything back. When I finally went past email, chat, and text, I finally called and talked to someone. Told the salesman I was driving 2 and 1/2 hours to look at a Jeep Grand Cherokee, when I got there, the salesman TOOK A PHONE CALL AND LEFT ME SITTING THERE STARING AT HIM until I got so irritated I asked if one of the other 15 people standing around b.s.ing could help me. They all just stared at me as if they had never seen a customer and did not know how they could possibly handle one. I left the dealership without even seeing the car and thinking I'll buy my car anywhere besides Mark Miller Toyota. More
by bku2
Employees Worked With
Greg Rolfe
October 14, 2023
Phoned dealer at 1:20pm to verify a specific vehicle’s availability, salesman says it’s available. Said great, that’s the suv I want. Salesman replies, excellent- I’ll pull the vehicle and have it up f availability, salesman says it’s available. Said great, that’s the suv I want. Salesman replies, excellent- I’ll pull the vehicle and have it up front and ready for you at 2:45pm. As I’m driving up to the dealership I get a call from the salesman who informs me they just sold the vehicle to someone else that saw it parked up front and beat me to it. Huh? If the dealer was not planning on holding the suv for a whole 75min as agreed then why not simply ask for a deposit which I would have gladly given over the phone to secure the deal? Or maybe call and say I have another buyer interested, need a deposit or I can’t hold it till 2:45pm. I have no words…Mark Miller is a ZERO INTEGRITY dealership. Unfortunately for the sales manager Mr. Denton I’m angry enough to call Toyota corporate on Monday and lodge a complaint. Last I checked, being ethical and having integrity in all business dealings is a big deal for Toyota as it should also be for Mr. Miller whom I’m sure didn’t get this far in life by allowing his sales managers to cheat customers. More
by Bill.nicco
Employees Worked With
Kyle Denton
May 23, 2023
We cannot speak highly enough of Jason Jones at Mark Miller Toyota. My husband and I met with Jason three years ago when we were in need of a new vehicle, and he was incredibly helpful. Due to difficult Miller Toyota. My husband and I met with Jason three years ago when we were in need of a new vehicle, and he was incredibly helpful. Due to difficulties our family had struggled with, our credit was somewhat messy, but Jason met with us for several hours and worked hard to figure out a situation that would work for us and provide us with a fantastic car that we could afford. Shortly after, we had our 19-year-old daughter meet with Jason to purchase a used car as her first vehicle, and he was equally as knowledgeable and helpful with getting her set up. We both love the vehicles we purchased from Jason. Recently, we connected a friend of ours with Jason who also had a complex financial situation, and within a few hours, Jason had hooked him up with a great used car. Our friend is thrilled with his new vehicle and with Jason’s help. We plan to refer all our friends and family who may need a new vehicle to Jason, as well as to use him for any other vehicles our family may need in the future. More
by carlasmoquin
Employees Worked With
Jason Jones
January 14, 2023
I worked with Leah Merrill. I put a deposit in for a vehicle. Leah kept me informed each month where I was in line. When we got closer to the vehicle being finished built and sh I put a deposit in for a vehicle. Leah kept me informed each month where I was in line. When we got closer to the vehicle being finished built and shipped, Leah kept in contact often enough I never had to ask for an update which was great. Leah answered all my questions. No surprises with my pick up day purchase process and paperwork. I have to say, Leah showed me the features on the 4Runner and of all the vehicles I've ever purchased I learned more in 10 minutes from Leah than I probably knew about any of the cars I previously owned. Maybe this vehicle has more perks. The final review of the technology was 10 out of 5 stars. Much better than I expected it could be. I worked with Randy M in finance and I enjoyed finishing my paper work with him. When we need another car for our family, we'll be contacting Leah and shopping at Mark Miller Toyota. More
by greg.lobato
Employees Worked With
Randy Mondragon
