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Mark Miller Subaru Midtown

Salt Lake City, UT

4.3
1,223 Reviews

3535 South State Street

Salt Lake City, UT

84115

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1,223 Reviews of Mark Miller Subaru Midtown

January 31, 2024

I had a great experience at Mark Miller Subaru, was helped right after arriving, test drove a Crosstrek, and had a seamless sales experience with Paul Whitehead. Andrew was also very helpful and thoro More

by lisazoum
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew, Paul Whitehead
December 20, 2023

They were very helpful and talked through the options. They let me test drive multiple cars and didn't rush me. More

by robertmottjr94
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nate McKeeth, Mark Patterson
December 19, 2023

As I moved to Utah from Idaho, I needed a new registration and vehicle license plates for my leased Subaru Forester which is not an easy task to do for the first time. So I went to Mark Miller Su More

by Jaafar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marrianne Norris
October 10, 2023

Service rep lied to me about replacing my 3 month old battery they installed after it had to be recharge 3 times in the past week. They instead recharged the old battery and said it was ok. My wife ha More

by Jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos
August 23, 2023

They said they did oil change but I don't think they did! My car is saying maintenance due, and according to the dealers sticker I should have about 2 to 3,000 more miles. When I bought the car it said it on More

by carie.collins
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mark Patterson
July 13, 2023

My response to a text follow up from a 2nd service due to vehicle having issues from a 150k service. Thank you for the follow-up. Tom was great from a communication and understanding perspective given the ci More

by west_barry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom Francis, Tony Martinez
May 23, 2023

I have a 2019 Subaru Accent, today went in for a simple oil change and Emissions done because their computer couldn't read the OBD they Blamed the after-market remote start that I had put in about 3 years More

by dannytorres689
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Josh Gathercole
February 02, 2023

Exceptional customer service courtesy of Mr. Brian Naylor. He always makes sure all our needs are met. I can't say enough about employees who strive for 100% customer satisfaction. More

by fivestarcollectors
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Brian Naylor
Feb 02, 2023 -

fivestarcollectors responded

Thanks Brian for yet another great customer experience.

Feb 02, 2023 -

fivestarcollectors responded

Thanks for taking care of us year after year.

November 14, 2022

Had our Subaru towed in because the timing belt broke. Service manager told us it would need a new motor. When the timing belt breaks it ruins the motor. After being jacked around for 3 months, trying More

by brokecustomer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan
Nov 17, 2022 -

Mark Miller Subaru Midtown responded

Hi, we are so disappointed to learn of this situation you have described. Please contact Tony Soria at 801.506.1293 so that we may ensure your experiences with our dealership are more pleasant moving forward.

July 30, 2022

When took in to be serviced caused damage to body. Basically called me a liar & wouldn’t pay to fix More

by 1Wiljor
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh Gathercole
Aug 02, 2022 -

Mark Miller Subaru Midtown responded

Hello, thanks for taking the time to express your honest concerns. We are disappointed to hear you left our dealership feeling this way and we would appreciate the chance to discuss this matter further. Please reach out to Josh Goldsmith at (801) 268-3734 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.