Mark Miller Subaru Midtown

First Visit First visit to the shop (and first purchase from Mark Miller). Before I give my review, I do like the customer focus attitude of the staff. I'll giv First visit to the shop (and first purchase from Mark Miller). Before I give my review, I do like the customer focus attitude of the staff. I'll give you a review of the service and a couple of nits on the Forester itself. Booked online for the 12K work ... when we got there the price was higher than quoted ($107 vs $78).. Service matched the price, but I had to ask.. Did have a warranty issue with the sunroof that will intermittently not open or close. Happened 3 times to my wife and once for me. Not great when weather turns bad and you can't close it. (so far turning the car off/on will get it to work -- but, if it starts raining/snowing that mean pulling over to do that.) Shop was unable to figure out why it is happening. Annoyances with on the car -- maybe you can give feedback to Subaru: - After turning the car off, the steering wheel can lockup if the wheel is turned. Have to turn the wheel to be able to turn the key. My wife is not strong enough to get the wheel turned and I've had to do it for her. This included driving from Park City down to Salt Lake because she was stuck. Service tech said there is nothing you can do about it because it's a 'safety issue'. - If the radio is turned off, it still comes on when the car is started. Understand that Subaru is looking at a fix for this. - Have the key open all the car doors with a single click of the button. Wife is annoyed enough, especially with the sunroof and steering wheel issues, that she's ready to trade it for a different brand. I'm not there yet. More

Easy and efficient They made it easy to find exactly the car I wanted. I liked that the price was stated and I didn't need to haggle. They made it easy to find exactly the car I wanted. I liked that the price was stated and I didn't need to haggle. More

Had problems with Emission test Car wouldn't pass emission test, but your people were able to figure out the problem and get it passed. Thank you! They showed me how to turn the pa Car wouldn't pass emission test, but your people were able to figure out the problem and get it passed. Thank you! They showed me how to turn the parking lights off, which is what was draining the battery. More

Always awesome! The service department exceeds my expectations again and again. The only thing I don’t like is having to call a call center for appointments. That per The service department exceeds my expectations again and again. The only thing I don’t like is having to call a call center for appointments. That person doesn’t have my car history and want I need. More

friendly Kevin was friendly and kept me informed regarding the progress of the work that was being done on my car which was a tire rotation and recall. Kevin was friendly and kept me informed regarding the progress of the work that was being done on my car which was a tire rotation and recall. More

Found them on line, looking for a used forester. Immediately liked their philosophy and that they planted a tree for every car sold! Then, they wore masks and to Covid-19 seriously so I felt safe. G Immediately liked their philosophy and that they planted a tree for every car sold! Then, they wore masks and to Covid-19 seriously so I felt safe. Great experience. More

Excellent Service Had an unexpected dead battery. Was able to get right in without a wait and was on my way in less than 20 minutes. Saved what could have been a very Had an unexpected dead battery. Was able to get right in without a wait and was on my way in less than 20 minutes. Saved what could have been a very bad day. More

Good service The loaner car program is what has me hooked. I live in Park City and it is important to not have to wait around at the dealership all day while work The loaner car program is what has me hooked. I live in Park City and it is important to not have to wait around at the dealership all day while work is being done on my vehicle. It's got me sold. Service is great and pricing seems fair. More

Honesty I had a indicator light come on while driving from Salt Lake to Denver. I took it to a Subaru dealer near Lakewood, Co and was told I needed a new tr I had a indicator light come on while driving from Salt Lake to Denver. I took it to a Subaru dealer near Lakewood, Co and was told I needed a new transmission. I drove it home and had Mark Miller Subaru look at it and they told me it was just a dirty radiator. They cleaned it and I was out the door. Thank you Mark Miller Subaru for being honest. You have earned my business again. More