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Mark Kia - Service Center

Scottsdale, AZ

4.9
274 Reviews

274 Reviews of Mark Kia - Service Center

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August 10, 2019

fantastic! Wouldn’t go anywhere else! From sales to service ... fantastic! Brandi (my service writer) is amazing! got my car back to me three days early. More

by Brohan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandi Cunningham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2019 -

Mark Kia responded

Thank you for the feedback, Brohan! We are so pleased to hear you have enjoyed both of our departments. Your business is appreciated, and we look forward to seeing you again at your next visit! Michelle Freese Michelle.freese@markkia.com CRM

August 10, 2019

Dent Repair We took our car in to repair a dent. They got us in right away, told us how long it would take and gave us a loaner car which helped us out tremendous More

by Caddieowner
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure. I think James Hunt...
Aug 12, 2019 -

Mark Kia responded

Hi Caddieowner, thank you for the kind review about your experience. We appreciate you choosing to do business with Mark KIA. Please reach out if we can do anything else for you!! Michelle Freese Michelle.freese@markkia.com CRM

August 01, 2019

never had a good experience here, sales or service! bad place all around. had to sign four different contracts, the service department made me come in when they knew they didn't have the part. then, sai More

by rj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jasmine Ramirez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2019 -

Mark Kia responded

Hi RJ, do you mind emailing me so I can better understand the issue? Please email me at Michelle.freese@markkia.com. Thank you!! Michelle Freese CRM

July 31, 2019

Nice, courteous..a little far from Sun City, great otherwise Complementary service, Check in fine n wait ok. No other interaction til service complete. Nothing more to add. Would recommend to someone living c More

by Needles,chris360
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jasmine Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2019 -

Mark Kia responded

Thank you for the feedback on your experience, Chris! We appreciate your business. See you at your next visit! Michelle Freese Michelle.freese@markkia.com CRM

July 22, 2019

Service review The ones at the receiving (I didn’t catch their names) were very helpful and polite. Also the guy at the service window inside was extremely helpful. More

by SJWebb55
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
See above notes
Jul 22, 2019 -

Mark Kia responded

Thank you for the positive feedback, SJWebb55! We are pleased to hear you enjoyed your experience with us. Michelle Freese Michelle.freese@markkia.com CRM

July 11, 2019

Waiting room My experience over all was great. My only complaint was that the waiting room had jerry springer on the tv, this show is not exactly something that is More

by MkOptima
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jasmine Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2019 -

Mark Kia responded

Hi MkOptima, thank you for the informative feedback. I apologize for the TV show, I will make it a point to bring this issue up with my team members. We appreciate you choosing to do business with Mark KIA. Please feel free to reach out if I can help with anything else. Michelle Freese Michelle.freese@markkia.com CRM

July 07, 2019

Awesome My KIA has been brought to this location for 2 years. I would highly recommend the Service Department and of course Brandi. she is so professional an More

by Janie 1950
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandi Cunningham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2019 -

Mark Kia responded

Hi Janie, thank you for the positive feedback. We appreciate you taking the time to recommend Mark KIA, and look forward to working with you again in the future. Michelle Freese Michelle.freese@markkia.com CRM

June 27, 2019

Excellent Service Mark KIA honored the recall on the knock sensor detector, washed my car and even provided a ride to pick my car up. They went above and beyond and wer More

by shekaye
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody, Kevin Veliz
Jun 28, 2019 -

Mark Kia responded

Thank you for the positive feedback on your experience with Mark KIA, Shekaye! We appreciate the recommendation. Michelle Freese Michelle.freese@markkia.com CRM

May 30, 2019

45,000 mile checkup Very efficient. They keep you updated so you know what services need to be done and spec how long it will take. The waiting area is pleasant except fo More

by Loraine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny Bounds
May 30, 2019 -

Mark Kia responded

Thank you for the positive feedback on your experience, Loraine! We appreciate you choosing to do business with Mark KIA. Michelle Freese Michelle.freese@markkia.com CRM

May 30, 2019

The worst service ever The worst service ever when in with fuel smell in vehicle they replaced alternator AC compressor Purge valve had vehicle for a week got vehicle ba More

by Greg
Recommend Dealer
No
Employees Worked With
Jun 13, 2019 -

Mark Kia responded

Hi Greg, would you mind emailing me so I can understand this issue more clearly? Thanks! Michelle Freese Michelle.freese@markkia.com CRM

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