Mark Kia - Service Center

Service nightmare Kept me waiting for 3 hours for and oil change and software update recall, (that took .03 hours, on paper work), then called my work number and left Kept me waiting for 3 hours for and oil change and software update recall, (that took .03 hours, on paper work), then called my work number and left a message when I was sitting in the customer lounge. Service at this dealer has gone downhill. More

Everything is so easy at this dealership: easy to make appointment, easy drop-off, comfortable waiting area. I waited for my car to be finished and it was done well ahead of the estimated time. Couldn’t b appointment, easy drop-off, comfortable waiting area. I waited for my car to be finished and it was done well ahead of the estimated time. Couldn’t be happier! More

Brandi is awesome. The service team provides world class service. I’ve been to other Kia dealers and none measure up to Mark Kia.they go above and beyond. service. I’ve been to other Kia dealers and none measure up to Mark Kia.they go above and beyond. More

Home base Mark Kia truly has been my home base for service related items for my car since I bought it in 2012! I have always had faith in their recommendations Mark Kia truly has been my home base for service related items for my car since I bought it in 2012! I have always had faith in their recommendations and never felt they were pushing a non needed service repair! Thank you for my years of good and honest service advice More

Extremely Disappointed I feel bamboozled due to my check list on most were green but indeed should have been in red. Then I get a list on the last page with a price list. I I feel bamboozled due to my check list on most were green but indeed should have been in red. Then I get a list on the last page with a price list. I feel my vehicle was not treated with care & that my business was taken for granted. The sad thing is I've been coming to this dealership since I moved here & never had an experience like this before. That is what disappoints me about this visit because my vechical & myself have experienced way better in prior visits. This makes me question were my prior visits really good or did I believe so because the customer service was outstanding. I'm just not sure anymore. More

Great experience at Mark Kia I had a transmission issues with my car. They diagnosed the issues and repaired it faster than I was initially quoted. Great experience and fair pric I had a transmission issues with my car. They diagnosed the issues and repaired it faster than I was initially quoted. Great experience and fair price. More

Warranty work gone bad. I have a 2013 VW cc. My check engine light came on. I took it due the VW dealer. They said that what was wrong with my car was under warranty, but I h I have a 2013 VW cc. My check engine light came on. I took it due the VW dealer. They said that what was wrong with my car was under warranty, but I had to take it back to the place I bought it, because the extended warranty was with that dealer, which was the Kia dealer (Mark Kia). So I paid VW for a diagnostic print out of exactly what was wrong. Gave it to the Kia dealer when I had it towed, to do that work. A week goes by, I get the car back take it home. Same problem arises, take it back. The service person says 2 or 3 times during this visit and 2 more times during this whole ordeal “ well ya know we aren’t a VW dealer”. Another week goes by he says there something else wrong, but it’s not under warranty, and the tech that working on my car is sick, so won’t be done for another week. 2 weeks later Finally get it back and it’s still not working right, with the same problem. So now I’m having it towed back to VW dealer, and the Kia dealer(being extremely rude) wants nothing else to do with me or my car. I have to call the VW dealer, and get it towed back on my own, pay for it out of my pocket both ways and find my own uber back home. WTH?? Just a tip though, if the VW dealer sends you a diagnostic of what’s wrong with the car do that first, because in the end they ARE the VW dealer, and if you would have done what they said you wouldn’t have wasted a month of both our time and the warranties money. If you sell used cars and offer extended warranties to go with them, and they are only valid at your dealership...the least you could do is know how to fix them. More

fantastic! Wouldn’t go anywhere else! From sales to service ... fantastic! Brandi (my service writer) is amazing! got my car back to me three days early. Wouldn’t go anywhere else! From sales to service ... fantastic! Brandi (my service writer) is amazing! got my car back to me three days early. More

Dent Repair We took our car in to repair a dent. They got us in right away, told us how long it would take and gave us a loaner car which helped us out tremendous We took our car in to repair a dent. They got us in right away, told us how long it would take and gave us a loaner car which helped us out tremendously! When we got our car back it looked brand new! Our experience was great and we would definitely use them again. More

never had a good experience here, sales or service! bad place all around. had to sign four different contracts, the service department made me come in when they knew they didn't have the part. then, sai bad place all around. had to sign four different contracts, the service department made me come in when they knew they didn't have the part. then, said they'd call when it came in and never called. More