Back

Mark Kia - Service Center

Scottsdale, AZ

4.9
274 Reviews

274 Reviews of Mark Kia - Service Center

Sort by
January 01, 2020

Scheduled Maintenance Set up service appointment with Dakota. He met us at drop off. Kept appointment as scheduled. Informed me of any additional work to be performed. More

by Kia Sportage buyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dakota
Jan 02, 2020 -

Mark Kia responded

Perfect! Thank you so much for coming to Mark Kia for your auto service needs. We hope we have the chance to work with you in the future.

December 26, 2019

Worst Service Have taken my car in 4 times for the same issue and everytime they have found something else wrong with the car. It is a brand new 2019, I can't belie More

by ivanvelez1994
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brandi Cunningham
1.0
This rating includes all reviews, with more weight given to recent reviews.
December 24, 2019

Awesome, easy going service We went in for routine maintenance with the always awesome Brandi and left with a new vehicle thanks to Manny. Manny should be an example to all new s More

by Sandi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandi Cunningham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emmanuel Nolan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Rodriguez
Dec 24, 2019 -

Mark Kia responded

Hi Sandi - What a great review! We are delighted to hear that Manny's service stood out to you and that he helped you drive home in a brand new car. Thank you for your loyal business! We look forward to your next visit with us at Mark Kia.

December 17, 2019

As always, Mark Kia's service department delivered outstanding service. They are always friendly and ready to answer any of your questions. I've been there numerous times in the past 12 months and th More

by Cito T.
Recommend Dealer
Yes
Employees Worked With
Brandi Cunningham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dakota in Service Dept., Kenneth Williams
Dec 18, 2019 -

Mark Kia responded

Hi Cito - It means a lot that you can turn to our Service Department for all of your auto needs and know you will be well taken care of. Thank you for trusting us with your vehicle time and time again! We are glad to have you as a Mark Kia customer.

November 30, 2019

It took two and a half hours t ok ndo a oil change it wasn't busy a at all. I was in waiting room alone. More

by twosly77
Recommend Dealer
No
Employees Worked With
Peter Meyerhoff
Dec 17, 2019 -

Mark Kia responded

I'm sorry to see that you're frustrated. I'll look into your vehicle history so that I can determine why the delay happened and make sure we provide a better experience if we have the opportunity next time. I do appreciate your feedback. Thank you, Jim Malvestutu - Service Manager - 480-425-5331

November 15, 2019

I take my car to get serviced at Mark Kia.my service representative Jassmine Ramirez is so helpful, friendly & so professionally when it comes to my car. More

by Deaton.
Recommend Dealer
Yes
Employees Worked With
Jasmine Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2019 -

Mark Kia responded

Thank you for your many compliments! We are happy that you can trust the Mark Kia team to take great care of you and your vehicle.

November 12, 2019

Excellent service and great timing. Most questions asked with perfect timing and respect. Will go there again and buy my next vehicle there. For sure. More

by Kyle R.
Recommend Dealer
Yes
Employees Worked With
Brandi Cunningham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lucas Wilson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin, Matt
Nov 12, 2019 -

Mark Kia responded

It's wonderful to hear that you enjoyed your recent service visit with us at Mark Kia! Thanks so much. We can't wait to assist you in the future, whether for your auto purchasing or servicing needs.

November 11, 2019

Excellent service is an understatement. I was very pleased. Excellent service is an understatement. I was very pleased.Excellent service is an understatement. I was very pleased. More

by Rich
Recommend Dealer
Yes
Employees Worked With
Brandi Cunningham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2019 -

Mark Kia responded

Rich, we're thrilled to see that our customer service was excellent and that you're a very happy customer. Thank you for choosing Mark Kia - we are grateful for your business!

November 01, 2019

Excellent service as always. Everything explained to me, no pushing to something I didn’t want. Going there for about ten years and never disappointed More

by Sarka Haskova
Recommend Dealer
Yes
Employees Worked With
Brandi Cunningham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2019 -

Mark Kia responded

Sarka, thank you for being a loyal customer of Mark Kia. It's wonderful to hear that you can always count on excellent service from our team. Thank you again for your business.

November 01, 2019

Thankful I’m new to coming to Mark Kia and so thankful for all that Jasmine did to take care of me! She cares for her customers! Thank you so much Jasmine! More

by KP
Recommend Dealer
Yes
Employees Worked With
Jasmine Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2019 -

Mark Kia responded

Thank you for the glowing review of Jasmine! We appreciate you choosing Mark Kia.

...
7
...