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287 Reviews of Mark Kia - Service Center
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July 02, 2020
Jasmine is an excellent employee Hello! I had an oil change today 07/02/2020 and Jasmine was there to greet me with a smile and warm welcome that made me feel very comfortable. From t Hello! I had an oil change today 07/02/2020 and Jasmine was there to greet me with a smile and warm welcome that made me feel very comfortable. From the beginning to the end of the service visit Jasmine was absolutely amazing! Very friendly and kind and can keep a conversation to help you feel more comfortable and relaxed. I hope this is shared with her so she knows how well of an employee she is! Thank you so much Jasmine :) More
by Joe
Employees Worked With
June 20, 2020
Dakota met me at the dropoff, got me a Lyft and got me back home quickly. He kept me informed and got the requested work completed quickly. He got me a Lyft back and had the car waiting for me. It was was back home quickly. He kept me informed and got the requested work completed quickly. He got me a Lyft back and had the car waiting for me. It was washed and ready. The checkout was easy and quick and I was on my way. I've ben to multiple Kia dealerships in the valley and you guys beat them all in customer service. Excellent job. I will be back More
by Steve
Employees Worked With
Dakota
June 19, 2020
Great customer service Brandi is the person who helped me , her work ethic, professionalism and attitude could not be better. Thank you Brandi ,you make the difference ! J Brandi is the person who helped me , her work ethic, professionalism and attitude could not be better. Thank you Brandi ,you make the difference ! Javier C. More
by Javier C
Employees Worked With
June 05, 2020
Thank You Jasmine gave me lots of help and answered my questions knowledgeably. She also kept me updated on the status of my car, and got the work done on time. Jasmine gave me lots of help and answered my questions knowledgeably. She also kept me updated on the status of my car, and got the work done on time. More
by Terry
Employees Worked With
May 25, 2020
EASY SERVICE From the initial phone call to the delivery of my car, Brandi was professional and friendly. Getting my car serviced for the first time was an easy pr From the initial phone call to the delivery of my car, Brandi was professional and friendly. Getting my car serviced for the first time was an easy process! More
by reyeslisa
Employees Worked With
May 14, 2020
Johnny was a great salesman, made buying my a car a stress free process, very reliable guy, definitely on top of his game, wasnt pushy about trying to sell the next new thing, and wonderful customer se stress free process, very reliable guy, definitely on top of his game, wasnt pushy about trying to sell the next new thing, and wonderful customer service, not to mention I absolutely love my car More
by Lorraine Agee
Employees Worked With
April 22, 2020
Great, fast, and efficient service! Everyone was welcoming and attentive. Highly recommend this dealership to all and look forward to visiting them again soon. Thank you. welcoming and attentive. Highly recommend this dealership to all and look forward to visiting them again soon. Thank you. More
by lichita19
Employees Worked With
Dakota, David Clark
February 20, 2020
Negligent and dismissive bad repair work I initially paid $140 for an inspection fee when my fuel gauge stopped working. It was estimated to be $750 so I scheduled the repair for a later date I initially paid $140 for an inspection fee when my fuel gauge stopped working. It was estimated to be $750 so I scheduled the repair for a later date. When the time of my initial appointment came, I was promised the repair would only take half a day and I could have my car back ASAP. The day went by and I was informed that no repair work had been done because the part that got delivered was incorrect and they had already disassembled my car before checking that the correct replacement part was in stock, so I would be without a car until the new part would arrive 4 days later. I finally get my car back and I'm charged the incorrect amount. The $140 inspection fee was supposed to be discounted and I was charged something in between the discounted rate and the full rate. THE VERY NEXT DAY my car stopped running in the middle of the road. I called Jasmine asking for a tow truck and she assured me that help was on the way. TWO HOURS go by and I hear nothing from any tow trucks or from Jasmine. I call her back and she informs me that there was no driver anywhere within 3 hours of my location. She then proceeds to send the lot guy over to tow my car. I finally get my car taken back to the dealership and I am out of a car for another 3 days. When I get my car back for the second time, I am told that the only thing that's been accomplished in 3 days is having a tech fill my car up with gas and drive it around. They said the break down was due to a misread in the new fuel tank assembly and they assure me I won't ever have any problems with the fuel tank again. THREE WEEKS LATER my car stops in the middle of the road AGAIN. This time it's leaking gas everywhere so I get my car towed back home (NOT by the dealership) and my mechanic friend takes a look at it. He notices that the main fuel line has been disconnected due to a faulty fitting. My friend fixes my car in 5 minutes. I call Jasmine to inform her of this issue and I tell her I feel unsafe driving my car. She tells me "I'll have a manager contact you" and she hangs up on me and I never heard from her again. I have been trying to get in contact with a manager for almost a month and even the manager refuses to talk to me and won't make time for me. I understand a mistake being made in the repair but the terrible customer service was my breaking point. Throughout my entire experience at this dealership with Jasmine I have been disregarded and forgotten about. As a young female car owner this is especially disappointing coming from Jasmine. More
by tempestudent
Employees Worked With
January 28, 2020
Service was faster than I expected and they didn’t charge me to install the windshield wipers I bought at Costco Great service and fast me to install the windshield wipers I bought at Costco Great service and fast More
by Cdmimmigration@gmail.com
Employees Worked With
Nathan dalliance; Travis wood
January 26, 2020
Brandy was my service advisor and she was attentive, professional and helpful. I would recommend her and the this dealership for service on my Kia professional and helpful. I would recommend her and the this dealership for service on my Kia More
by Smacewen
Employees Worked With
