Mark Kia - Service Center

I didn’t want to buy it the first place. This dealership sold me a LoJack for my vehicle that I never wanted, never installed properly, never worked till I sold my car and they refused to refund!!!. I never sold me a LoJack for my vehicle that I never wanted, never installed properly, never worked till I sold my car and they refused to refund!!!. I never get my pin code. I went to store for five times. Nobody deals with my problem. Same word at every time. I never got a pin code until I sold the car. And Max said: we can't refund you anyway. Even if you did not sell the car, we will just have to keep trying to fix it. But, Why should I trust a company that hasn't fixed it for me for 2 months?I don't understand why I can't get a refund because I didn't get a day from start to finish. If I had been serviced and I sold the car I wouldn't have asked for a refund, but I never got pin code. I paid Kia but I didn't get the service. They should be responsible. This is a really bad experience. More

A big shout out to Jonathon Gutierrez! I attempted several times to reach someone in Finance, we didn't remember receiving our paperwork when we purchased our Telluride and we needed a copy of it. Unf several times to reach someone in Finance, we didn't remember receiving our paperwork when we purchased our Telluride and we needed a copy of it. Unfortunately it was difficult to reach Finance even after trying several times and leaving messages. I tried using Chat on the website and that didn't work either, they thought I wanted to buy a new car. Jonathon reached out to me the next day by text and took the time to find out what I needed. He told me that our paperwork was on the USB key chain given to us in the box with our car key chain. I thought it was another key chain! This was a simple fix with the right person and that person was Jonathan! Thank you Jonathan! Also, we were treated very well with our purchase of our Telluride. Josh Stonestreet was great to work with! More

Cody is a great service advisor, he kept me up to date on everything happening with my car. Brandi was also very helpful and kind, as is everyone at this dealership. Thank you for your help! everything happening with my car. Brandi was also very helpful and kind, as is everyone at this dealership. Thank you for your help! More

Amazing customer service To Whom It May Concern, July 27th, 2020 God Day and Hello. I am taking a moment to let everyone at Mark Kia, Kia Corporate and whoever else is To Whom It May Concern, July 27th, 2020 God Day and Hello. I am taking a moment to let everyone at Mark Kia, Kia Corporate and whoever else is interested, how impressed and thankful I am for their commitment to excellence. I’m 52 years old, have worked at many jobs over my years, a jack of all trades, and master of none of them so to speak. I have sold cars for a short period of time and have been a valet at a dealership so I do know and understand the ins/outs of a dealership and the car industry. I say this to tell those reading this that in ALL my years and all my dealings with products, service, and sales I have NEVER been more impressed and or satisfied with a purchase. The people, the product, and the service have all been EXCEPTIONAL. Exceeding any expectation that one could have about a dealership and business for that matter. Your people are amazing, kind, considerate, professional, knowledgeable, caring, and proud to represent Mark Kia. They (Dakota Stens, Jasmine Ramirez, Brandy Delaney and Shelby Bayne) have been absolutely amazing. I have experienced and witnessed their willingness to serve Mark Kia customers in a way that is not very common at all in today’s world. I felt important, that they actually cared about me and my vehicle, and they went out of their way to accommodate me, making my experience exceptional every time I come to Mark Kia. Please know that each of these individuals has been exceptional EVERY interaction, from an inquiring phone call to informing me about my beautiful Kia Optima (I call her Stella) and what is going on with her and how to best maintain her. The product is amazing as well. I have owned three Honda’s, and a Toyota, both quality products, but have to say out of all of those fine cars my Kia (Stella) is my favorite. It’s beautiful looks, combined with the 100,000 miles and 10-year warranty has proven to be an awesome feature. Thank you, Mark Kia, Dakota, Jasmine, Shelby and Brandy, for making this purchase the best one of my life. Thank you for treating me as a valued individual and treating me with kindness and respect. Treasure these people as they could not do a better job of representing Mark Kia and Kia. I am blessed to have purchased Stella from Mark Kia. Sincerely, Kurt Stromberg More

Poor customer service in service dept. We received our car back dirty inside, with handprints all over the dash and touchscreen, which I find unacceptable, especially now with Covid -19. Th We received our car back dirty inside, with handprints all over the dash and touchscreen, which I find unacceptable, especially now with Covid -19. The mechanics fixed the problem with assistance from Kia engineers and so far it's still running well. They had the car for just under 2 weeks. But during the process of repair, we (almost) always had to call them for a status update or they would say they would call back but didn't.. I contacted a Service manager and the GM of this dealership the day we got the car back to express these issues with them and I have never received a response. It's been a month now. I have never received such subpar customer service at any Kia dealership in the Valley. I will never waste my time or money here again. More