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Mark Kia - Service Center

Scottsdale, AZ

4.9
274 Reviews

274 Reviews of Mark Kia - Service Center

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June 04, 2024

Great customer service. Jasmine the service Rep kept me informed from start to finish. Highly recommend More

by Bedibye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 04, 2024

Great experience! Josh was great, professional and kind! ! I will return for sure! Great job! More

by jkanavel79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Lee
June 03, 2024

Service was done in a timely manner and the service agent was able to find discount codes to reduce my costs. More

by Gerry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis
May 27, 2024

Great service and my service mgr Cody is great . I wait at the dealership and it’s nice atmosphere More

by tcooper914
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody
May 28, 2024 -

Mark Kia responded

Hi T Cooper! Thank you for leaving us this five-star review and the kind words about Cody from our service team at Mark Kia! We'll see you next time!

May 21, 2024

When I dropped my car off on Sunday with no appointment Andrew Lozano in sales was great in helping me out. Bryan my service rep was excellent in taking care of my needs & kept me informed. More

by hookedputt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Lozano & Bryan
May 22, 2024 -

Mark Kia responded

We're glad to know that Andrew and Bryan were able to assist you efficiently at Mark Kia. It's great when our team can keep you informed throughout the process. Thanks for your review!

May 03, 2024

Prompt service. There were some issues that were unresolved but the sales person tried his best More

by pieoflife27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
May 08, 2024 -

Mark Kia responded

Thank you for the review. Please don't hesitate to contact me directly if you'd like to discuss any unresolved concerns in greater detail. Respectfully, Brandi Delaney - Service Manager - 480-425-5331

April 29, 2024

Professional, courteous and very customer oriented Laura especially!! A refreshing experience considering today’s World negative attitudes about the customer I will probably just drop in for a cup of co More

by Rickfortmeyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura. In service dept
Apr 30, 2024 -

Mark Kia responded

Rick, we're delighted to know that Laura and our team at Mark Kia provided you with a refreshing experience. Feel free to drop by for that cup of coffee anytime! Thanks again for your kind words.

October 06, 2022

A few weeks ago I bought a used car from DeMarko at Mark Kia. Unfortunately I couldn’t drive off with it because it had to be inspected but DeMarko was awesome with keeping me updated on the status and chec More

by Hasani
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jasmine Ramirez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian
Oct 07, 2022 -

Mark Kia responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 17, 2022

Derrick Gradijan and Mark Kia went above and beyond to get me into my new Kia Soul. I couldn’t be happier with the overall experience and customer service I received at Mark Kia. I highly recommend this d More

by Leon_b55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Fattaleh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnny Borboa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Gradijan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2022 -

Mark Kia responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

May 04, 2022

Untruthful. Pushy. Deceiving. Abrasive. Once we stood up for ourselves and wouldn’t finance 18,000 for 6 years at 600 a month the customer service went out the w More

by Amber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joshua Stonestreet
1.0
This rating includes all reviews, with more weight given to recent reviews.
DeMarko Martinez
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2022 -

Mark Kia responded

Amber, We're disappointed to hear of the negative experience you had at our location. We hope you are willing to give us another chance. Please reach out to David Clark at david.clark@markkia.com so we can work towards a resolution.