281 Reviews of Mark Kia - Service Center
Great customer service This dealership has been amazing. It has great customer service. They always make sure that my experience is great. I love that they have a courtesy s This dealership has been amazing. It has great customer service. They always make sure that my experience is great. I love that they have a courtesy shuttle. More
Service Advisor Gives Outstanding Service The communication skills and sincerity of Mark Kia’s Service Advisor (Tyler) was very impressive. He made me feel welcome immediately and listened to The communication skills and sincerity of Mark Kia’s Service Advisor (Tyler) was very impressive. He made me feel welcome immediately and listened to my problem and then quickly went about finding a solution. With the problem solved the vehicle was returned cleaned and ready to go. I appreciated the service very much. More
Upset... I have purchased 3 vehicles through Mark Kia. The reason why we went back to Mark Kia was because of Service and Quality. When taking in our vehicl I have purchased 3 vehicles through Mark Kia. The reason why we went back to Mark Kia was because of Service and Quality. When taking in our vehicle for service we accidentally pushed wipers. When arriving we were told that they are not covered right away. So what does bumper to bumper do? Also we purchased a better grade care package. That cost us good money!! So basically I have spent thousands of dollars for you to tell me that you can not replace wiper blades that cost you what maybe a 1 or 2????? We found this out by accident...Remeber it was accidentally pushed. You may have just lost yourselves loyal customers over 2 bucks... I am upset at what I have purchased versus what I have been given.... More
Great service The service center does a great job. The waiting area is clean and comfortable. The staff is knowledgeable and pleasant. The work gets done in an appr The service center does a great job. The waiting area is clean and comfortable. The staff is knowledgeable and pleasant. The work gets done in an appropriate amount of time. More
Excellent Service Brandi was amazing to work with, she kept me updated and informed with the status of my vehicle being serviced. Please see Brandi for all your service Brandi was amazing to work with, she kept me updated and informed with the status of my vehicle being serviced. Please see Brandi for all your service needs. Thank you!!! More
Fast service Good experience getting my car serviced at Mark Kia. Great shuttle service to help people get to and from work while the car is being serviced. Good experience getting my car serviced at Mark Kia. Great shuttle service to help people get to and from work while the car is being serviced. More
A/C repair of Kia Optima A/C was blowing warm air. Had Mark Kia do testing; they found a leak in a line that needed replacement. Because of leak, Freon was nearly gone. They r A/C was blowing warm air. Had Mark Kia do testing; they found a leak in a line that needed replacement. Because of leak, Freon was nearly gone. They replaced line, filled Freon & replaced A/C filter. A/C now works GREAT!! Tyler was my service advisor & did a great job! More
Great Service Easy to schedule online for a service appointment. Great experience and no issues. Very prompt when arroving and provided time frame for completion of Easy to schedule online for a service appointment. Great experience and no issues. Very prompt when arroving and provided time frame for completion of serivce. More
Routine oil change Was overcharged in a sneaky manner and service person didnt correct it...had presented a coupon and it wasn't applied to final invoice charge payment Was overcharged in a sneaky manner and service person didnt correct it...had presented a coupon and it wasn't applied to final invoice charge payment More
Service Department It is very noticeable that things have changed in the service area.Travis was very informative and sat down and reviewed what needed to be fixed. The It is very noticeable that things have changed in the service area.Travis was very informative and sat down and reviewed what needed to be fixed. The two young men that drive me to and from were very polite and nice. I told the female at the desk how much things have improved. Nice Job Kia service department. More