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Mark Kia - Service Center

Scottsdale, AZ

4.8
287 Reviews

287 Reviews of Mark Kia - Service Center

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June 27, 2019

Excellent Service Mark KIA honored the recall on the knock sensor detector, washed my car and even provided a ride to pick my car up. They went above and beyond and wer More

by shekaye
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody, Kevin Veliz
Jun 28, 2019 -

Mark Kia responded

Thank you for the positive feedback on your experience with Mark KIA, Shekaye! We appreciate the recommendation. Michelle Freese Michelle.freese@markkia.com CRM

May 30, 2019

45,000 mile checkup Very efficient. They keep you updated so you know what services need to be done and spec how long it will take. The waiting area is pleasant except fo More

by Loraine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny Bounds
May 30, 2019 -

Mark Kia responded

Thank you for the positive feedback on your experience, Loraine! We appreciate you choosing to do business with Mark KIA. Michelle Freese Michelle.freese@markkia.com CRM

May 30, 2019

The worst service ever The worst service ever when in with fuel smell in vehicle they replaced alternator AC compressor Purge valve had vehicle for a week got vehicle ba More

by Greg
Recommend Dealer
No
Employees Worked With
Jun 13, 2019 -

Mark Kia responded

Hi Greg, would you mind emailing me so I can understand this issue more clearly? Thanks! Michelle Freese Michelle.freese@markkia.com CRM

May 19, 2019

Service on vehicle I needed to get my car the 30,000 mile service before taking a trip. I booked my appointment online on Wednesday for Saturday. Took only 1 1/2 - 2 h More

by Ckcompton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody
May 20, 2019 -

Mark Kia responded

That is great to hear, Ckcompton! We appreciate the positive feedback on your experience. Michelle Freese Michelle.freese@markkia.com CRM

April 21, 2019

Good service experience Mark Kia does a good job handling their service. They greet you promptly, have a comfortable waiting room with nice amenities like free coffee. The se More

by Kwalters
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jasmine Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2019 -

Mark Kia responded

Hello Kwalters, thank you for the kind feedback on your service experience! We appreciate you taking the time to recommend Mark KIA. We look forward to seeing you again in the future! Michelle Freese Michelle.freese@markkia.com CRM

April 03, 2019

Spring service. Recall item Very quick, friendly service. It will be be great when they move to the new dealership location. They have grown out of the current one. More

by JL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandi Cunningham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2019 -

Mark Kia responded

Hi JL, thank you for the kind feedback. We will be looking forward to seeing you at the new dealership when its done!! Michelle Freese Michelle.freese@markkia.com CRM

March 23, 2019

Just under five stars I work hard for every dollar i get. IF i wanna tip you TAKE IT THANKS.. AND EVEN THOUGH Y'ALL DID NOT WASH MY CAR AFTER MY OIL CHANGE I'M NOT TO More

by 2A'RoN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Fattaleh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Caldera
Mar 28, 2019 -

Mark Kia responded

Thanks for the feedback, 2A'Ron!!

March 22, 2019

Great service! Everyone was super helpful and kind to me while I waited for my car to get service done. Comfortable seating in the waiting room and refreshments avai More

by Esspgeexo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandi Cunningham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2019 -

Mark Kia responded

Great to hear, Esspgeexo! We appreciate you taking the time to write a kind review about your experience. Michelle Freese Michelle.freese@markkia.com CRM

February 19, 2019

So nice to work with! Brandi was so helpful & made my first service of my 2019 Kia Soul absolutely a delight instead of a chore!! She predicted the time involved exactly!! More

by Mary b
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandi Cunningham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2019 -

Mark Kia responded

That is wonderful to hear, Mary!! Thank you for taking the time to write a kind review. We will be looking forward to seeing you again in the future!! Michelle Freese Michelle.freese@markkia.com CRM

February 15, 2019

Great Second time getting my oil changed and it’s been great. I love that I get a car wash and they vacuum my floor mats More

by jessmath12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny Bounds
Feb 18, 2019 -

Mark Kia responded

Thank you for the review, Jess! We are thrilled to hear you enjoyed your free car wash, and vacuum!! We will be looking forward to seeing you again next time. Michelle Freese Michelle.freese@markkia.com CRM

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