Mark Kia - Service Center

Lifetime tires are Not really free cost $100 I bought the warranty for lifetime tires and had a blow out .. Not Covered. Then went discount tires and was told that my front tires thread is worn a I bought the warranty for lifetime tires and had a blow out .. Not Covered. Then went discount tires and was told that my front tires thread is worn and should be replaced. i had to buy 2 rear tires from having the blow out so i went to mark kia who sold me the lifetime tires replacement for the two front tires which i was told should be replaced but was told that the front tires were not woren down enough but got an approval to replace the two front tires but it still cost me a$110 for the alignment! And the New tires were Not placed on the rear but put on the front which when i had to buy the new rear tires was months before. And was told that the newest tires should always be placed on the rear of the car??And had all the valve caps on when i took it in and got it back with one of the caps missing! More

Diligent! Had a repair done at Camelback Kia....they did a poor job, MARK KIA thoroughly analyzed my sportage's issues and made reasonable and understandable re Had a repair done at Camelback Kia....they did a poor job, MARK KIA thoroughly analyzed my sportage's issues and made reasonable and understandable recommendations. They also have me a loaner car AT NO CHARGE, whereas Camelback kia charged me. Mark Kia has outstanding staff I highly recommend them especially service advisor Brandi! More

Service I scheduled an oil change, and arrived over a half hour early for the appointment (I had a flight that evening so I wanted to make sure everything wou I scheduled an oil change, and arrived over a half hour early for the appointment (I had a flight that evening so I wanted to make sure everything would go smoothly). I was told by Johnny Bounds that they would start work on it in 15 min. I walked to a restaurant nearby and ate lunch. I didn't hear anything from the service department & I had finished my meal so I decided to walk back thinking they must have forgotten to call and tell me my car was done. When I arrived I asked the lady at the service window if my vehicle was ready and she said it wasn't done yet. I sat in the waiting room for another hour. Finally, Johnny came out & told me that my vehicle was going to be another 45 minutes. They hadn't even started my oil change. I was very unhappy as I had waited over 2 hours at this point. Due to my flight that evening my schedule did not permit an additional 45 minute wait. Johnny then said he would give me 3 free oil changes to make up for the issue. I agreed and he retreived my vehicle. He then handed me his card and on the back of it he wrote 1 free oil change. That irritated me... why would he offer 3 and then write 1? Why wasn't I informed that they were running behind prior to me waiting for hours? Why have people make appointments if they aren't planning to service the vehicles at their appointed time? I run my own business so time is limited and I litterally wasted an entire afternoon & my vehicle still needed an oil change. The reason for the 3 star rating is due to my rescheduling apointment. I rescheduled & Travis Wood took care of me for this appointment. He was amazing! Very professional & communicative. My oil change was completed promptly & I was on my way. I will be requesting Travis the next time I need service. Respecting peoples time is very important! My first visit would be a 1 star rating but my rescheduled oil change with Travis was definitly a 5 star experience. So overall it lands in the middle. More