Mark Kia - Service Center

Extremely Disappointed I feel bamboozled due to my check list on most were green but indeed should have been in red. Then I get a list on the last page with a price list. I I feel bamboozled due to my check list on most were green but indeed should have been in red. Then I get a list on the last page with a price list. I feel my vehicle was not treated with care & that my business was taken for granted. The sad thing is I've been coming to this dealership since I moved here & never had an experience like this before. That is what disappoints me about this visit because my vechical & myself have experienced way better in prior visits. This makes me question were my prior visits really good or did I believe so because the customer service was outstanding. I'm just not sure anymore. More

Great experience at Mark Kia I had a transmission issues with my car. They diagnosed the issues and repaired it faster than I was initially quoted. Great experience and fair pric I had a transmission issues with my car. They diagnosed the issues and repaired it faster than I was initially quoted. Great experience and fair price. More

Warranty work gone bad. I have a 2013 VW cc. My check engine light came on. I took it due the VW dealer. They said that what was wrong with my car was under warranty, but I h I have a 2013 VW cc. My check engine light came on. I took it due the VW dealer. They said that what was wrong with my car was under warranty, but I had to take it back to the place I bought it, because the extended warranty was with that dealer, which was the Kia dealer (Mark Kia). So I paid VW for a diagnostic print out of exactly what was wrong. Gave it to the Kia dealer when I had it towed, to do that work. A week goes by, I get the car back take it home. Same problem arises, take it back. The service person says 2 or 3 times during this visit and 2 more times during this whole ordeal “ well ya know we aren’t a VW dealer”. Another week goes by he says there something else wrong, but it’s not under warranty, and the tech that working on my car is sick, so won’t be done for another week. 2 weeks later Finally get it back and it’s still not working right, with the same problem. So now I’m having it towed back to VW dealer, and the Kia dealer(being extremely rude) wants nothing else to do with me or my car. I have to call the VW dealer, and get it towed back on my own, pay for it out of my pocket both ways and find my own uber back home. WTH?? Just a tip though, if the VW dealer sends you a diagnostic of what’s wrong with the car do that first, because in the end they ARE the VW dealer, and if you would have done what they said you wouldn’t have wasted a month of both our time and the warranties money. If you sell used cars and offer extended warranties to go with them, and they are only valid at your dealership...the least you could do is know how to fix them. More

fantastic! Wouldn’t go anywhere else! From sales to service ... fantastic! Brandi (my service writer) is amazing! got my car back to me three days early. Wouldn’t go anywhere else! From sales to service ... fantastic! Brandi (my service writer) is amazing! got my car back to me three days early. More

Dent Repair We took our car in to repair a dent. They got us in right away, told us how long it would take and gave us a loaner car which helped us out tremendous We took our car in to repair a dent. They got us in right away, told us how long it would take and gave us a loaner car which helped us out tremendously! When we got our car back it looked brand new! Our experience was great and we would definitely use them again. More

never had a good experience here, sales or service! bad place all around. had to sign four different contracts, the service department made me come in when they knew they didn't have the part. then, sai bad place all around. had to sign four different contracts, the service department made me come in when they knew they didn't have the part. then, said they'd call when it came in and never called. More

Nice, courteous..a little far from Sun City, great otherwise Complementary service, Check in fine n wait ok. No other interaction til service complete. Nothing more to add. Would recommend to someone living c Complementary service, Check in fine n wait ok. No other interaction til service complete. Nothing more to add. Would recommend to someone living closer who would not mind the drive. More

Service review The ones at the receiving (I didn’t catch their names) were very helpful and polite. Also the guy at the service window inside was extremely helpful. The ones at the receiving (I didn’t catch their names) were very helpful and polite. Also the guy at the service window inside was extremely helpful. I didn’t see his name More

Waiting room My experience over all was great. My only complaint was that the waiting room had jerry springer on the tv, this show is not exactly something that is My experience over all was great. My only complaint was that the waiting room had jerry springer on the tv, this show is not exactly something that is ideal for a professional establishment. During the hour and a half I was in the waiting area there were 4 different famines that came in to wait. I doubt the parents appreciated the trashy, vulgar and violent show that was being played. There were two different girls working behind the counter that didn’t seem to think this was an issue at all, in fact they were enjoying the show. There was also a sales employee that was walking around eating and drinking coffee asking people if they wanted to trade in their vehicle, I thought that was rude as well. More

Awesome My KIA has been brought to this location for 2 years. I would highly recommend the Service Department and of course Brandi. she is so professional an My KIA has been brought to this location for 2 years. I would highly recommend the Service Department and of course Brandi. she is so professional and caring More