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Mark Kia
Scottsdale, AZ
1,695 Reviews
If you are looking for the latest and greatest in craftsmanship, Mark Kia is the pot of gold at the end of the rainbow. Our sales associates welcome you to a lot full of options guaranteed to match your current lifestyle needs. No matter what car you choose, the financing department is prepared to provide the best financing possible.
Our service and parts departments work hard to make sure you're on the road for the long-haul. Through scheduled maintenance and repairs, we reduce car ownership stress and replace it with serenity, no matter what unexpected bumps pop up along the way.
Let Mark Kia help you cover all of your automotive needs. Contact us online, by phone at 480-425-5300 or stop by to see us at 3333. N 89th ST, Scottsdale, Arizona 85251. Proudly serving the greater Phoenix, Tempe, Mesa and Gilbert region.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,695 reviews
December 05, 2020
This is my second car I’ve bought from Mark Kia and they have been an excellent dealership to work with. My salesman Josh Stonestreet sold me both cars and I sent to him my daughter and son in law which bot have been an excellent dealership to work with. My salesman Josh Stonestreet sold me both cars and I sent to him my daughter and son in law which both bought a car from Josh I know they are also very happy also. I would highly recommend Mark Kia for your next car. See Josh Stonestreet. More
by bkern61
Employees Worked With
December 01, 2020
I’ve purchased over 20 cars in my life and this experience was absolutely the worst. First was a bait and switch on price I agreed to via email with Frank C. When I showed it to the "Sales Manager" experience was absolutely the worst. First was a bait and switch on price I agreed to via email with Frank C. When I showed it to the "Sales Manager", Johnny B, he "spoke to" Frank. they still had to add the $700 window tint and $800 Kahu GPS. Add tax to that too. I wanted the truck so I agreed to the higher price. Why would the set themselves up by agreeing to a price then jacking it up once the customer comes in? Is that a good customer experience? Really? Next was the advertised miles vs actual miles. They added almost 500 miles to the odometer and told me that was because they moved around the lot a bit. It’s just over 400 miles to drive from PHX to LA at 80mph for six hours. Big parking lot I’d say. In the course of adding 500 miles they smashed the bumper inward which only could be discovered when you looked at the crushed support brackets underneath. They provided a certificate of “straight frame” guarantee at the earlier mileage. I relied on that during the time of purchase. Next was the delivery experience. The truck was supposed to have a 53 point safety inspection but Frank could not produce the checklist of things checked. He DID produce an oil change/tail-lamp replacement invoice done by next door's Ford Dealer. Next was the condition of the vehicle, beyond dirty and gross at time of showing on the lot and not that much better during delivery. if someone gives you $45k for a truck, could you detail it as part a customer service experience? seems reasonable to me. Next, the finance manager (Juan) sold me an extended warranty and told me right to my face that the plan had "no limitation of liability" on the warranty. He lied right to me. I felt the entire experience was unethical from start to finish. I would really avoid this dealership at all costs. More
by Chris D
November 30, 2020
Initially I thought these guys were awesome. Turns out they’re not. Rushed us through the purchase and signings with misleading quotes on finances and turns out our loan is way bigger then they led us to they’re not. Rushed us through the purchase and signings with misleading quotes on finances and turns out our loan is way bigger then they led us to believe. More
by Ryanmarcn
Employees Worked With
November 18, 2020
Two weeks ago was my first service of my Kia Forte, Brandi was very polite and profesional, the service was done perfectly as I expected, Forte, Brandi was very polite and profesional, the service was done perfectly as I expected, More
by cponcev2001
Employees Worked With
October 30, 2020
Awful customer service after the fact of two purchases. Bad mouths Horne Kia the entire sales pitch only to realize later that it’s probably because Horne Kia is the better of the two dealerships... Lesson Bad mouths Horne Kia the entire sales pitch only to realize later that it’s probably because Horne Kia is the better of the two dealerships... Lesson learned. Buyer beware. I will say Chip in finance was pleasant to work with. More
by Forte_owner20
Employees Worked With
Chip McPherson
October 14, 2020
Very pleased Josh in sales took care of us no problem at all and very quick yo respond great customer service and very friendly highly recommend all and very quick yo respond great customer service and very friendly highly recommend More
by robinlyn1972
October 12, 2020
Jorman was great to work with, no stress, provided excellent customer service answering all questions and very knowledgeable about the vehicles we looked at. He went over and above our expectations an excellent customer service answering all questions and very knowledgeable about the vehicles we looked at. He went over and above our expectations and I would highly recommend him to anyone that is thinking about buying new or used. More
by Scott Nagle
Employees Worked With
Jorman Gomez
October 06, 2020
Very polite salesman delivered the truck when he said he would. Would recommend salesman to a friend. Very happy with salesman and experience he presented. would. Would recommend salesman to a friend. Very happy with salesman and experience he presented. More
by Fastjoker
Employees Worked With
Jorman Gomez
October 05, 2020
Great dealership. Good prices. Excellent photos on website of vehicles for sale. Terrific selection of used clean cars and trucks. Would purchase from again. Highly recommend. website of vehicles for sale. Terrific selection of used clean cars and trucks. Would purchase from again. Highly recommend. More
by Fastjoker
October 04, 2020
Jorman was fantastic!! Answered all of the questions I had and made the whole process easy and with no anxiety or stress. He was nice, polite, and I never felt pressured in any way. Would recommend anyone had and made the whole process easy and with no anxiety or stress. He was nice, polite, and I never felt pressured in any way. Would recommend anyone looking for a car to go see him. More
by Shannon.lank
Employees Worked With
Other Employees :
Jorman Gomez, Chip McPherson
