Mark Ficken Ford Lincoln

Throughout the buying process, everything was great. Upfront, not aggressive, swift , no BS. Completed the sale and was really impressed. Salesman, Jordan E., stated he would check for a second set of k Upfront, not aggressive, swift , no BS. Completed the sale and was really impressed. Salesman, Jordan E., stated he would check for a second set of keys for the vehicle and get back with me. I’m still waiting 10 days later. Very quick to ask me when I was coming to see the car, but will not answer a text or call afterwards. Had to even call the dealership directly two times to get a response from a sales manager in about 30 seconds that “we only had the one set of keys.” You can draw your own conclusions. At the end of the day, 90% of the dealerships are the same and this is one of those 90%. Nothing exceptional. More

Very responsive in getting back to me on any questions I had about F150 vehicles had about F150 vehicles More

This is my 3rd vehicle I have purchased from Mark Ficken Ford. Each of my experiences have been amazing. From the customer service of the entire team to the ease of the paperwork. I can't thank them enoug Ford. Each of my experiences have been amazing. From the customer service of the entire team to the ease of the paperwork. I can't thank them enough. It's obvious that the leadership at this store is top notch. If you are looking to purchase a vehicle, you must talk to the incredible team at Mark Ficken Ford Lincoln. More

Pleasant experience and have recommended to friends. Everyone involved made us feel comfortable and answered all our questions and address all of our concerns Everyone involved made us feel comfortable and answered all our questions and address all of our concerns More

Relatively easy experience buying a used vehicle. I was disappointed to receive only one key and an empty tank of gas. Cannot get a call back regarding titling info they need. I was disappointed to receive only one key and an empty tank of gas. Cannot get a call back regarding titling info they need. More

I had an excellent experience with Max Montoya. Max was very prompt, professional and courteous and was able to quickly offer a below market price with no haggling. I’d definitely send friends an Max was very prompt, professional and courteous and was able to quickly offer a below market price with no haggling. I’d definitely send friends and family Max’s way. More

Jordan Edmond was a pleasure to work with. The process was easy and quick. Thank you Jordan and Mr. Moye for the great customer service. The process was easy and quick. Thank you Jordan and Mr. Moye for the great customer service. More

They rebuilt my transmission in the beginning of this year, and I’ve just recently found out that some of their repair work was done incorrectly and had caused pretty big problems not only recently but a year, and I’ve just recently found out that some of their repair work was done incorrectly and had caused pretty big problems not only recently but about a month after I received my car back. I attempted to call the service team, was sent to voice mail and redirected probably 6 times and never actually spoke with anyone. We finally got a message through to the head service technician (I’m assuming that’s who she was, again, no one talked to me) and they called the dealership that diagnosed these further issues and said it would have happened earlier if they were at fault. This was a pretty expensive endeavor to begin with, but I’m slapped with another $1k bill because of negligence, and I’m just so disappointed in how this team has handled dealing with a customer. A conversation with me and treating me like a human being would have gone a long way. More

Avoid, had a signed deal and they sold the car. When I tried to get a status for when I could pickup they went radio silent. Apathetic, did not care. Said money trumps my deal. Very worst customer When I tried to get a status for when I could pickup they went radio silent. Apathetic, did not care. Said money trumps my deal. Very worst customer service. Avoid this dealer. Certainly aligns to the shady side of the car business. More

The service was good, before I purchased my vehicle. However, once I had to come back for warranty issues and/or maintenance, the customer service went from an 8 to a 3, and that's being nice. If you However, once I had to come back for warranty issues and/or maintenance, the customer service went from an 8 to a 3, and that's being nice. If you dont care about customer service, they have a lotvof good cars but If you want a good overall experience, go somewhere else. More