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Mark Ficken Ford Lincoln

Charlotte, NC

4.5
1,077 Reviews

7601 South Blvd.

Charlotte, NC

28273

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Showing 1,077 reviews

February 19, 2023

We knew the car we wanted and had preapproval. The five stars are for Jeremiah; great salesperson. He kept us company as we did have to wait much longer than we anticipated to get the paperwork fi More

by lthibode
Recommend Dealer
Yes
Employees Worked With
Jermiah
Feb 22, 2023 -

Mark Ficken Ford Lincoln responded

Lthibode, thank you for your kind words and congratulations on your new vehicle!

February 09, 2023

Sales team was professional and provided the information I needed to make a purchase decision More

by Brian
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathaniel Russell, Anhelo Lopez
Feb 09, 2023 -

Brian responded

Thanks for positive experience.

February 07, 2023

Stormy was the absolute best to work with! I highly recommend Mark Ficken Ford to anyone looking to purchase a new or used car. More

by Hnsellers
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stormy Mattison
Feb 15, 2023 -

Mark Ficken Ford Lincoln responded

Hnsellers, thank you for your wonderful response to the quality of service our Staff provides!

February 03, 2023

Took a while for them to get back to me. Also by the time they got back to me truck I was interested in was already sold More

by Jimmy
Recommend Dealer
No
Employees Worked With
Adriana Quiterio
Feb 05, 2023 -

Mark Ficken Ford Lincoln responded

Jimmy, it is our goal to provide a great experience to every single individual with whom we interact and we clearly failed to do that with you and we would like the opportunity to try and make this right. Wil Vinson

February 02, 2023

Thank you Mark Snuggs and Staff of Mark Ficken Ford Lincoln for the wonderful experience with purchasing my very first brand new car! The dealership was clean and we were made to feel like family. More

by carolinagirl125
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Snuggs
Feb 05, 2023 -

Mark Ficken Ford Lincoln responded

Carolinagirl125, thank you for leaving such a great review and high star rating. Mark Snuggs absolutely loves what he does and it shows in every interaction!!! Welcome to our family!!!!

January 31, 2023

Loved working with Mike Lacy and team. So friendly and knowledgeable. I was very pleased to feel welcomed by this dealership as I sold my Cadillac because of poor customer service at that More

by kpdnurse
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mary, Mike Lacy
Feb 03, 2023 -

Mark Ficken Ford Lincoln responded

Thank you again for taking the time to let us know howMike and our team did. Congrats on your new Lincoln and welcome to our family!!! We hope you have a great day!

January 29, 2023

I did research and knew the vehicle I wanted. I reached out prior to arriving at the dealership. Hunter made the buying experience painless and stress free. I’ll be back to Mark Ficken. More

by Danfnc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Katherine, Finance , Hunter Fisher
Feb 01, 2023 -

Mark Ficken Ford Lincoln responded

Danfnc, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Congratulations on your new car!!!

January 25, 2023

Everyone was very friendly. Sincere focus on customer. Willing to make accommodations. Salesman returned calls promptly. More

by chocolatier2006
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mark Keeling, Emily Freeman
Jan 27, 2023 -

Mark Ficken Ford Lincoln responded

Chocolatier2006, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us.

January 22, 2023

Was looking a specific CPO Lincoln Corsair which the dealership had. Unfortunately it was purchased before we could make the transaction. The dealership team worked with us to get the exact same car, bu More

by davis_house5216
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jordan Edmond
Jan 27, 2023 -

Mark Ficken Ford Lincoln responded

Davis_house5216, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us.

January 22, 2023

Got a good used Honda here. They were efficient and walked me thru the process. More

by rebecca
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Lacy
Jan 27, 2023 -

Mark Ficken Ford Lincoln responded

Rebecca, thank you for your kind words and congratulations on your new vehicle!

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