Back

Mark Ficken Ford Lincoln

Charlotte, NC

4.4
1,069 Reviews

7601 South Blvd.

Charlotte, NC

28273

Directions

By Type

Showing 1,069 reviews

March 09, 2023

Jordan did a great job and took good care of us. Highly recommend Mark Ficken Ford. More

by F150 Buyer
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jordan Edmond
Mar 12, 2023 -

Mark Ficken Ford Lincoln responded

F150 Buyer, thank you for your kind words and congratulations on your new vehicle!

March 06, 2023

Great team from top-level management down to the delivery driver. Easy experience with great customer service. More

by Jill D.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Williams
Mar 10, 2023 -

Mark Ficken Ford Lincoln responded

Jill D., thank you for your kind words and congratulations on your new vehicle!

February 19, 2023

We knew the car we wanted and had preapproval. The five stars are for Jeremiah; great salesperson. He kept us company as we did have to wait much longer than we anticipated to get the paperwork fi More

by lthibode
Recommend Dealer
Yes
Employees Worked With
Jermiah
Feb 22, 2023 -

Mark Ficken Ford Lincoln responded

Lthibode, thank you for your kind words and congratulations on your new vehicle!

February 09, 2023

Sales team was professional and provided the information I needed to make a purchase decision More

by Brian
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathaniel Russell, Anhelo Lopez
Feb 09, 2023 -

Brian responded

Thanks for positive experience.

February 07, 2023

Stormy was the absolute best to work with! I highly recommend Mark Ficken Ford to anyone looking to purchase a new or used car. More

by Hnsellers
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stormy Mattison
Feb 15, 2023 -

Mark Ficken Ford Lincoln responded

Hnsellers, thank you for your wonderful response to the quality of service our Staff provides!

February 02, 2023

Thank you Mark Snuggs and Staff of Mark Ficken Ford Lincoln for the wonderful experience with purchasing my very first brand new car! The dealership was clean and we were made to feel like family. More

by carolinagirl125
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Snuggs
Feb 05, 2023 -

Mark Ficken Ford Lincoln responded

Carolinagirl125, thank you for leaving such a great review and high star rating. Mark Snuggs absolutely loves what he does and it shows in every interaction!!! Welcome to our family!!!!

February 02, 2023

Took a while for them to get back to me. Also by the time they got back to me truck I was interested in was already sold More

by Jimmy
Recommend Dealer
No
Employees Worked With
Adriana Quiterio
Feb 05, 2023 -

Mark Ficken Ford Lincoln responded

Jimmy, it is our goal to provide a great experience to every single individual with whom we interact and we clearly failed to do that with you and we would like the opportunity to try and make this right. Wil Vinson

January 31, 2023

Loved working with Mike Lacy and team. So friendly and knowledgeable. I was very pleased to feel welcomed by this dealership as I sold my Cadillac because of poor customer service at that More

by kpdnurse
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mary, Mike Lacy
Feb 03, 2023 -

Mark Ficken Ford Lincoln responded

Thank you again for taking the time to let us know howMike and our team did. Congrats on your new Lincoln and welcome to our family!!! We hope you have a great day!

January 29, 2023

I did research and knew the vehicle I wanted. I reached out prior to arriving at the dealership. Hunter made the buying experience painless and stress free. I’ll be back to Mark Ficken. More

by Danfnc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Katherine, Finance , Hunter Fisher
Feb 01, 2023 -

Mark Ficken Ford Lincoln responded

Danfnc, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Congratulations on your new car!!!

January 25, 2023

Everyone was very friendly. Sincere focus on customer. Willing to make accommodations. Salesman returned calls promptly. More

by chocolatier2006
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mark Keeling, Emily Freeman
Jan 27, 2023 -

Mark Ficken Ford Lincoln responded

Chocolatier2006, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us.

...
6
...