Mark Ficken Ford Lincoln
Charlotte, NC
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We have purchased several vehicles from Mark Ficken Ford and Lincoln and the service has always been absolutely spot on. Rare that you can say that anywhere about multiple purchases but these guys are grea and Lincoln and the service has always been absolutely spot on. Rare that you can say that anywhere about multiple purchases but these guys are great. More
Good service friendly staff. Tell you all there services and warranties they provide but not really pushing you to get them. Satisfied with the trade value. Tell you all there services and warranties they provide but not really pushing you to get them. Satisfied with the trade value. More
Best car buying experience! Knowledgeable, professional and friendly staff in sales and service! When the time comes for our next vehicle, we will definitely be going back to Knowledgeable, professional and friendly staff in sales and service! When the time comes for our next vehicle, we will definitely be going back to Mark Ficken! More
Such a wonderful, seamless experience working with Mark Snuggs and the rest of the Mark Ficken Lincoln team. After doing my own research for several months, my wife and I visited this dealership to test dr Snuggs and the rest of the Mark Ficken Lincoln team. After doing my own research for several months, my wife and I visited this dealership to test drive the Navigator. Mark walked us through all of our questions and oriented us to everything about this vehicle. By the end of even our first visit, our decision was made. Kudos to Mark and the team for making that decision relatively easy for us. Shortly after we ordered our 2023 Navigator L Black Label with the exact features we wanted, especially to keep the kids happy, occupied, and comfortable on road trips. Placing the order was very quick and we were on our way. Mark walked us through expected timeline and what to expect next, with Lincoln Production sending update emails periodically. In about 2.5 months our Navigator arrived, we worked with Mel on financing & reviewing other protection options, and Mark walked us through everything we needed to know as we took it home. The Navigator is truly spectacular. We 100% made the right decision. The customer service at this dealership is terrific - from the first visit & ongoing. I also like the idea of having all of our future service & maintenance taken care of in the same location. I do find it almost comical that during our visits to Cadillac and GMC dealerships, the staff acted like we were lucky to have their time. Ok great - I will go where my business is valued, like the MF Lincoln team. All said we would absolutely purchase another vehicle from this dealership. --Justin S More
Great Experience with a Bronco order and the Sales Manager Blake Carlson. Easy process and very professional. I would recommend this dealership. Manager Blake Carlson. Easy process and very professional. I would recommend this dealership. More
I will start out saying I dread buying a car. But it was necessary this time. But it was a very pleasant experience. Luis was great. Answered all of our questions. And Wleymer was amazing. They b But it was necessary this time. But it was a very pleasant experience. Luis was great. Answered all of our questions. And Wleymer was amazing. They both went above and beyond to help us and make it a pleasant experience. They didn’t pressure us. I would recommend them when you need to buy your next car. More
When you purchase your car from them they are great. Hopefully you don't and to call them back because they will not call you back. I have a $1500.00 payment and a car I cant drive because they never go Hopefully you don't and to call them back because they will not call you back. I have a $1500.00 payment and a car I cant drive because they never got my plates and its going to be another 3 weeks maybe . So a brand new truck sitting in my garage . More