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Mark Ficken Ford Lincoln
Charlotte, NC
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Man...What an awesome experience. From the time we entered the building we received exceptional customer service. Our sales team was very patient and provided us with several options. No one was pushy entered the building we received exceptional customer service. Our sales team was very patient and provided us with several options. No one was pushy or annoying! More
Mark Snuggs and Mike did a great job helping my grandma find the right car for her. thanks guys for the 2015 Lincoln mkc runs great and looks nice. find the right car for her. thanks guys for the 2015 Lincoln mkc runs great and looks nice. More
Went to buy an end of year 2019 Escape and left with a 2020 My wife and I have been Ford people for many years. My 2020 Titanium is the third Escape that I've purchased in the last 5 years. Quality and feature My wife and I have been Ford people for many years. My 2020 Titanium is the third Escape that I've purchased in the last 5 years. Quality and features seem to get better and better with every Ford car we buy. This was my first purchase from Felix Sabates. I chose Sabates, because my wife purchased her 2017 Escape from them. She had a great experience, which I shared with her. So, I decided to give them a chance with my vehicle upgrade. (Note: Sabates did not have the 2019 Mustang convertible she wanted, so she had to go to a different dealer.) I was assigned a salesperson named Vlad. I highly recommend Vlad. He understands a buyers needs and goes way beyond the call of duty. He may be the best car salesperson that I've ever experienced. I went in for an end of year 2019 Titanium Escape and got such as good deal on my trade, that I purchased a 2020. I love it!. I wish that I could report that everything was great about my Sabates new car purchasing experience. However, I wasn't completely pleased with their 'Paperwork' guy. He could use a few refresher courses in customer relations and communications. Other than him, everybody else was great and the facility is fantastic. I look forward to buying more cars from Felix Sabates in the future. More
Excellent Customer Service Mark was great from the start of the process, I truly appreciate Mark and the team for finding the Lincoln I wanted and delivering it quickly. Overall Mark was great from the start of the process, I truly appreciate Mark and the team for finding the Lincoln I wanted and delivering it quickly. Overall I had a wonderful experience and awesome custom service. More
Everyone was very helpful. Had 3 salesmen help us Mark, Tatum and Mohammed on this vehicle. All were very helpful. Had come in months before looking and worked with Mark. Cal Had 3 salesmen help us Mark, Tatum and Mohammed on this vehicle. All were very helpful. Had come in months before looking and worked with Mark. Called for him and he was off that day but talked to Tatum and went in to look at the vehicle and Tatum was busy so he had Mohammed show us the vehicle. I told Tatum on the phone and when I arrived that I had been working with Mark in the past. Tatum filled Mark in on the purchase when he returned to work the next day. So when we came back to pick up the vehicle later that week just so happens Tatum was off sick and Mark took over for him I like how they all seem to work together for the better of the company and not just for themselves. More
Great dealership. Hunter was an excellent salesman, he was very knowledgeable and extremely helpful. Gave me several options on the truck i was looking for. Finance gave me a great rate and kept my paymen was very knowledgeable and extremely helpful. Gave me several options on the truck i was looking for. Finance gave me a great rate and kept my payments under my budget while still providing me with a great warranty. More
Top notch car buying experience I recently purchased a 2020 Aviator. This is the second car that I bought from Felix Sabates Lincoln. The whole car buying experience was just wonderf I recently purchased a 2020 Aviator. This is the second car that I bought from Felix Sabates Lincoln. The whole car buying experience was just wonderful all around. Shea White, Mark Snuggs and Mike Gurley worked together and helped me find my dream car. What a team! I highly recommend Felix Sabates. You won't be disappointed! More
I really enjoyed my car buying experience at Felix Sabates Ford Lincoln. Aaron and Tyler were very nice and knowledgeable. I normally do not enjoy the car buying experience but enjoyed my time at Feli Sabates Ford Lincoln. Aaron and Tyler were very nice and knowledgeable. I normally do not enjoy the car buying experience but enjoyed my time at Felix Sabates. More