Mark Ficken Ford Lincoln
Charlotte, NC
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Bought an Aviator for my wife for Mothers day. They didn't have the owners manual or second key because they said the car was transferred from another dealer. After two visits to the dealership, t They didn't have the owners manual or second key because they said the car was transferred from another dealer. After two visits to the dealership, three messages to the salesperson, and an email to their general sales box, I still don't have the key or manuel and cannot even get a call back. They sure do love you before you give them $86K, but could not care less after the check clears. More
I put down $2,000 to hold the truck untile I got to the dealership to complete the paperworks and buy the truck but ended up changing my mind about buying it. I've called and texted the salesman Tomise Fer dealership to complete the paperworks and buy the truck but ended up changing my mind about buying it. I've called and texted the salesman Tomise Ferguson but I haven't heard back from nobody about giving me my money back. Its been over a week. I JUST WANT MY $2,000 BACK. More
The saleswoman was very accommodating and knowledgeable besides having an amiable personality. The waiting room was fully stocked with drinks and snacks. I would have liked more information on the intere besides having an amiable personality. The waiting room was fully stocked with drinks and snacks. I would have liked more information on the interest rates and extra service policies available. The truck was exactly what I wanted and the price was reasonable. More
Responded to my email right away. Very informative. I was out of state, we did everything online. I picked up my vehicle the day after I returned. They even drove the car to my house Very informative. I was out of state, we did everything online. I picked up my vehicle the day after I returned. They even drove the car to my house for me. Excellent! More
Contacted dealership directly by web page initially then received a call back from Tatum and spoke with him about purchasing the vehicle. I was probably 90 minutes away from the dealership and we concluded received a call back from Tatum and spoke with him about purchasing the vehicle. I was probably 90 minutes away from the dealership and we concluded the deal by phone. More