Mark Ficken Ford Lincoln

overall bad experience - go elsewhere I purchased a Ford Explorer a few weeks ago, and it was an overall bad experience. I spoke with Jordan Edmond and had agreed to a price with him (Feli I purchased a Ford Explorer a few weeks ago, and it was an overall bad experience. I spoke with Jordan Edmond and had agreed to a price with him (Felix's "finance" guy) as long as three items were repaired (tire pressure issue, gps, and side panel on door) only for him to renege on the deal, because he was concerned about 300 dollars vs fixing the side panel on the door instead of holding up his end of the agreement. The main sales guy i started with was Chris Culp and he pretty much didn't know anything about the Ford Explorer because he was new. Hunter at least had some experience when I came back to drive it again a few days later. The car was never cleaned out on the inside, or detailed as promised. I came back the next day to pick it up after doing all the paper work the previous day, only to wait around for over an hour just to make the last payment, even though they knew I was coming in at a set time. This still took forever, and no one wanted to speed up the process. When I finally made the last payment, no one knew where the keys were, so that was another whole debacle. When I finally got into the car, and the items that I had discussed with them about being fixed (tire pressure issue, GPS issue) had not been resolved as discussed the previous day. I was also told that a part would be coming in on Monday, 1/20/20 and have received no phone calls or communications regarding this item. Overall bad experience, where they over promise and under deliver, and no one communicates properly among the team over there, or with customers. I would highly recommend just visiting one of the many other Ford dealers, in hindsight I wish I wouldn't have purchased an SUV here. More

We knew what we were looking for and the sales team at Felix Sabates made it happen. The price you see is the price you get was a huge selling point. Staff is knowledgeable and will do what it takes t Felix Sabates made it happen. The price you see is the price you get was a huge selling point. Staff is knowledgeable and will do what it takes to allow you to make an informed decision. Excellent buying experience on our F250SD. The Catledge’s. More

Wife’s new car The salesperson Hunter was great. Listened to what I had to say and did not play the normal car sales games with me. Bottom line this is why I purchas The salesperson Hunter was great. Listened to what I had to say and did not play the normal car sales games with me. Bottom line this is why I purchased the car from Felix Sabates. I had already been to 4 other dealerships and got up and walked out when despite my saying I did not want to sit through all the car sales games they immediately started them. More

Outstaning Team, all the folks at the dealership are first class. This is why I drive 1.5hrs to your dealership. Ensure you take care of them because they are Team, all the folks at the dealership are first class. This is why I drive 1.5hrs to your dealership. Ensure you take care of them because they are making you money...custom service is important still! More

Good experience, but took a lot longer than it should Salespeople Chris and Vlad were very professional and helpful even though Chris had only been there 3 weeks. It was as good an experience as car buyin Salespeople Chris and Vlad were very professional and helpful even though Chris had only been there 3 weeks. It was as good an experience as car buying can be with one exception. I called before I arrived to let them know I had a very short time frame because of another commitment later that day. I was hoping to look at 3 cars i had already told them about, make a really short test drive, and agree to purchase one in 45 minutes. I repeated that when I arrived, but it took over 2 hours even though I kept trying to rush it. They kept having to go to the back for 5 or 10 minutes to get information or consult a manager. One time my wife and i had gotten up to walk out when the salesperson finally showed up. When we went back to pick up the car, I again hoped for a quick experience and asked them to hurry. We were paying cash but it still took almost 90 minutes which put us right in the middle of South Charlotte 5:15pm traffic. As a result the trip home took and hour and a half instead of about 45-50 minutes. More

Awesome experience! We leased the Lincoln Nautilus from Felix Sabates and were thoroughly pleased with our experience. From sales, finance and supervisory staff, all work We leased the Lincoln Nautilus from Felix Sabates and were thoroughly pleased with our experience. From sales, finance and supervisory staff, all worked so well to get the car of our dreams! More

2020 lincoln Corsair purchase.. Got price quotes from five different dealers, using their internet teams for the quotes. Felix Sabates was the most competitive. Very professional and Got price quotes from five different dealers, using their internet teams for the quotes. Felix Sabates was the most competitive. Very professional and easy to do business with. Mark Snuggs even came in on his day off to have the car all checked out and ready to go when i picked it up. Mark also did a super job of explaining all the features of the car and how to operate everything. More