Mark Ficken Ford Lincoln

My Best Car Buying Experience Yet! Mark is the best! I had lost two vehicles due to flood damage, and the need for a car was immediate, but I had NO idea what I wanted! Mark was incredibly patient and l I had lost two vehicles due to flood damage, and the need for a car was immediate, but I had NO idea what I wanted! Mark was incredibly patient and let me test drive all of the options I asked to. I ended up purchasing an MKX, and their team made it SO easy! The car had just arrived on their lot that morning, and their team had it ready for pick-up the next day. I'll be recommending Mark and Felix Sabates Lincoln to anyone who asks me where to buy a car! More

Turning a potentially bad experience into a good one We recently purchased a new 2020 Lincoln Aviator Black Label Grand Touring Edition. The vehicle is outstanding in every manner. The original Aviator We recently purchased a new 2020 Lincoln Aviator Black Label Grand Touring Edition. The vehicle is outstanding in every manner. The original Aviator we purchased was scheduled to be delivered to the dealership shortly after our purchase.. However, Lincoln apparently "lost" the vehicle, even though a VIN was generated. My wife was not very happy as weeks went by before it was confirmed the vehicle could not be located. The Felix Sabates team, specifically Verde Sykes and Juan Corders, did everything they could to find a vehicle, which matched the one we originally purchased, and provided us a loaner while our new vehicle was in transit from another dealership to Felix Sabates in Charlotte. The purchase process was certainly not smooth, but at the end of the day, Verde and Juan turned a potentially bad experience into a good one. More

Mark is awesome! He was so helpful with the entire process even though we purchased our vehicle from out of state he made the process easy and seamless! I highly recommend working with Mark and would process even though we purchased our vehicle from out of state he made the process easy and seamless! I highly recommend working with Mark and would definitely call him again even coming from four states away! More

Best Dealership! Great job Mark Snuggs! A very good experience! Mark is very experienced and made the whole process comfortable and easy , I definitely recommend him to my friends and famil A very good experience! Mark is very experienced and made the whole process comfortable and easy , I definitely recommend him to my friends and family. More

They did a great job of servicing my vehicle and the loaner was exceptional as well!!! Philip my service advisor could not have been better. He kept me up to speed with what to expect and the length of loaner was exceptional as well!!! Philip my service advisor could not have been better. He kept me up to speed with what to expect and the length of time it would take. More

Great Experience! I enjoyed working with Mark on my car Great Experience! I enjoyed working with Mark on my car purchase and appreciate his candid no-pressure style. I would recommend him to people I know Great Experience! I enjoyed working with Mark on my car purchase and appreciate his candid no-pressure style. I would recommend him to people I know. I will be a return customer, for sure! More

My experience with the Sabates staff (specifically Mark Snuggs) was excellent. I worked with Mark over the past 10-12 months and he kept me informed of the issues I needed in order to make an informe Mark Snuggs) was excellent. I worked with Mark over the past 10-12 months and he kept me informed of the issues I needed in order to make an informed decision regarding my lease of the new Lincoln Cosair. More

Excellent and safe service. Our Salesman, Mark Snuggs Our Salesman, Mark Snuggs was professional, provided safe service, and was extremely helpful. He made our purchase experience comfortable and enjoyab Our Salesman, Mark Snuggs was professional, provided safe service, and was extremely helpful. He made our purchase experience comfortable and enjoyable. We appreciated how we were treated and will recommend Mark and this dealership to friends and family. An overall great experience. More

Always good service The service department at Felix Sabates Lincoln has always gone the extra mile to accommodate my service needs. I'm kept apprised of the expected wor The service department at Felix Sabates Lincoln has always gone the extra mile to accommodate my service needs. I'm kept apprised of the expected work and of any unexpected problems found during the assessment. Good friendly and professional staff. More

I recently purchased a used Honda CR V from Felix Sabates and it was a great buying experience. My salesperson, Shelley, was terrific. She was very patient and answered all of my questions. She worked and it was a great buying experience. My salesperson, Shelley, was terrific. She was very patient and answered all of my questions. She worked hard to get a great deal for me. I am very happy with my new car! More