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Mark Ficken Ford Lincoln

Charlotte, NC

4.5
1,077 Reviews

7601 South Blvd.

Charlotte, NC

28273

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Showing 1,077 reviews

August 30, 2020

Hunter Naman Lincoln Manager, Made complaint, he states they keep all text message and voice recordings. 217hrs later no call back. Why Is He In Management????? More

by Susan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Verde Sykes, Tatum Macomson, Lincoln Manager’s , Hunter Naman
Sep 01, 2020 -

Mark Ficken Ford Lincoln responded

Hey Susan, Thank you for taking the time to provide this feedback. Please email our Lincoln Sales Manager, Eric Vann, at EVann@FLCharlotte.com to provide additional information.

August 29, 2020

Excellent service staff. Very well maintained and clean dealership. Actively practicing COVID safety rules. Loaner vehicle was greatly appreciated. Service staff is friendly and knowledgeable. More

by MM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip
August 27, 2020

Todd Fincher was my SR. He took what could have been a bad visit, & turned it into “a pleasure to do business”! Thank you. Vehicle is now in great shape, after 24-k service and replacement of a Serpentine More

by Thomas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Fincher
August 26, 2020

Mark came into work early to accomodate our schedule even though we were only beginning to look for a used car. He was extremely helpful and guided us through the process without any undue pressure. I trust More

by pdabbs27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Snuggs
August 26, 2020

Great experience. Everyone was straight forward, honest and friendly. Can’t ask for more than that! Appreciate all the help and hope to work with again. RJ & Bern. More

by Drrjdc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorgen, Daniel Beck
August 25, 2020

Great customer service when buying a new car! Purchased a Lincoln 2020 Black label Aviator. I had been eyeing it since last year at a golf tournament. Had some vibration in the back seats and dealership pick More

by Sgrace
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Corders
August 22, 2020

I've taken my Mariner to Felix Sabates Ford for service consistently over the last 6 years. It used to be excellent service. But about a year ago (2019) that changed. Now, whenever I take the Mariner in More

by Mrs Fred
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Phillip
August 20, 2020

Daniel went above and beyond to get me in the car of my choice. He was reassuring, encouraging, and happy he could help. We were in contact about 5-6 times in the three days he worked with me. He was cle More

by storminmopsy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Vann, Michael Gurley, Daniel Beck , Mike Lacy
August 18, 2020

Very pleasant polite staff. However, I am very disappointed with the service work. I have had two separate appointments to fix a problem with my car. The first was $1,100 in repair bills. The s More

by rrobinson52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Phillip
Sep 01, 2020 -

Mark Ficken Ford Lincoln responded

Thank you for this feedback. Please do not hesitate to reach out to our Fixed Operation Manager, Shawn Wells, at SWells@FLCharlotte.com if you need any additional assistance.

Sep 02, 2020 -

rrobinson52 responded

My third appointment was even worse. They had my car for a week, changed a $5 part and told me the car was fixed, Phillip side he had driven the car that morning and that everything was fine. Before I even got home the service engine came back and the car started misfiring again. There will not be a fourth appointment. I spent around $2,400 and still have the same problem.

August 17, 2020

What a nice experience! Kamrie Bazal truly represent the company she works for by knowing what was on the lot, and from helping me to fit into the right car for my price range. Awesome employee for Felix More

by turtlegrl614
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kamrie Bazal
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