Mark Ficken Ford Lincoln
Charlotte, NC
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Great service and attention to details. Responsive staff in sales and service. Exciting product as well. VERY disappointed to have to bring my new Mach E into service after owning it for Responsive staff in sales and service. Exciting product as well. VERY disappointed to have to bring my new Mach E into service after owning it for 11 days. Bought this car vs. a Tesla because I thought the quality was better. Now we will have to wait and see. More
Clint Drews was a pleasure to work with. He was knowledgeable and honest. He did not rush us through the process and seemed to take a vested interest in our purchase. We would definitely wo He was knowledgeable and honest. He did not rush us through the process and seemed to take a vested interest in our purchase. We would definitely work with him again. More
Doug Millsaps recently helped me purchase a Lincoln Corsair. Not only was he knowledgeable, but fun to work with. I am from several states away and was worried about working with a total stranger on th Corsair. Not only was he knowledgeable, but fun to work with. I am from several states away and was worried about working with a total stranger on the phone, but Doug answered my questions straight out. The entire buying process was smooth and easy. I would gladly work with him again. More
Mike Lacy at Mark Ficken Ford Lincoln was very easy to work with, he answered our call immediately and our transaction was completed by 3 that afternoon. I am very pleased with all the staff and the court work with, he answered our call immediately and our transaction was completed by 3 that afternoon. I am very pleased with all the staff and the courtesy that was shown. Financing was super! Very nice clean facility. Would recommend them. More
My salesman listened to what I said when I told him what I was looking for and he presented me with a truck that met my criteria. We went on a test drive and I told him that I wanted to buy it. Maybe an hou I was looking for and he presented me with a truck that met my criteria. We went on a test drive and I told him that I wanted to buy it. Maybe an hour at the dealership and out the door, not with the truck because the dealer installed items weren’t complete and Ford didn’t have them in stock right away. Back to the dealership to pick up the truck and the business office took care of me efficiently. Since I am planning to keep this truck for a while, I bought a lot $$$ of warranties. More
We did most of the research and negotiations online so everything was efficient and smooth going. The end result was they delivered our Corsair to our front door. We really liked Mohammed our salesman. We everything was efficient and smooth going. The end result was they delivered our Corsair to our front door. We really liked Mohammed our salesman. We would definitely deal with everyone again. More
My daughter bought a used 2014 Ford Mustang V6 about 2. 5 months ago. Lack of communication from sale to paperwork to service! The car has been back there twice for service reasons. Dropped the car off y 5 months ago. Lack of communication from sale to paperwork to service! The car has been back there twice for service reasons. Dropped the car off yesterday morning, was told today it would be ready, only to call for status about an hour ago -whomever left for the day failed to call us before leaving! Just to be told that they need us to drive the car again in order for the service light to come on then bring it back to them. OR they get permission for a tech to take it home overnight????? I am done. Strongly don't recommend them. More
Pete was good from the beginning. Even though he's relatively new, he had a good grasp on the process which made it easy for me. I was a little thrown off with the financing part of Even though he's relatively new, he had a good grasp on the process which made it easy for me. I was a little thrown off with the financing part of the process. It was presented in a rather hurried fashion for the amount of money I ended up spending. I've been driving for over 50 years and have bought many cars and never did I have any insurance for anything but the car. I called Jock 2 days ago to discuss some things and haven't heard back. the extra $7680 threw off my financing strategy which was originally going to be 3 years at 1.9% of $285.99. The added insurance knocked my total monthly outlay up $104 and added a year to my contract. This isn't something easily handled by someone on a fixed income. More
It was 2 plus years of wait, but my son love this car. The staff was friendly and always showed care for their customers. Ian Alves, was particularly helpful in keeping me informed and truly showed he car The staff was friendly and always showed care for their customers. Ian Alves, was particularly helpful in keeping me informed and truly showed he cared about me and my family. He was great in meeting all our needs. More