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Mark Ficken Ford Lincoln

Charlotte, NC

4.5
1,072 Reviews

7601 South Blvd.

Charlotte, NC

28273

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Showing 1,072 reviews

October 11, 2023

We were in and out in less than 2 hours. Our rep, Ahmad, was very helpful and exceeded our needs and wants. More

by erinpeiffer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ahmad
Oct 13, 2023 -

Mark Ficken Ford Lincoln responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Mark Ficken Ford and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

August 30, 2023

Great service and attention to details. Responsive staff in sales and service. Exciting product as well. VERY disappointed to have to bring my new Mach E into service after owning it for More

by greg.s.coffman99
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Heckler
Sep 03, 2023 -

Mark Ficken Ford Lincoln responded

Hi Greg, we really appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 26, 2023

Clint Drews was a pleasure to work with. He was knowledgeable and honest. He did not rush us through the process and seemed to take a vested interest in our purchase. We would definitely wo More

by andy.capano
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clint Drews
Sep 03, 2023 -

Mark Ficken Ford Lincoln responded

Hi Andy, we are pleased to hear of your experience with us here at Mark Ficken Ford Lincoln. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits. Thank you, and have a fantastic day!

August 14, 2023

Doug Millsaps recently helped me purchase a Lincoln Corsair. Not only was he knowledgeable, but fun to work with. I am from several states away and was worried about working with a total stranger on th More

by Will T
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Doug Millsaps
August 12, 2023

Mike Lacy at Mark Ficken Ford Lincoln was very easy to work with, he answered our call immediately and our transaction was completed by 3 that afternoon. I am very pleased with all the staff and the court More

by CMSpringer7958
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Lacy, Finance officer
August 01, 2023

My salesman listened to what I said when I told him what I was looking for and he presented me with a truck that met my criteria. We went on a test drive and I told him that I wanted to buy it. Maybe an hou More

by Mike
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Walon Dixon
July 25, 2023

We did most of the research and negotiations online so everything was efficient and smooth going. The end result was they delivered our Corsair to our front door. We really liked Mohammed our salesman. We More

by Hokiedad
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mohammed
July 19, 2023

My daughter bought a used 2014 Ford Mustang V6 about 2. 5 months ago. Lack of communication from sale to paperwork to service! The car has been back there twice for service reasons. Dropped the car off y More

by sibrinav4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Used sales, sales manager, service advisor
July 13, 2023

Pete was good from the beginning. Even though he's relatively new, he had a good grasp on the process which made it easy for me. I was a little thrown off with the financing part of More

by jgliemmojr
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pete Hodges
July 07, 2023

It was 2 plus years of wait, but my son love this car. The staff was friendly and always showed care for their customers. Ian Alves, was particularly helpful in keeping me informed and truly showed he car More

by tjpatel.718
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ian Alves