Mark Ficken Ford Lincoln

If it wasnt for Jillian in the Lincoln Service center, my nightmare with this dealership would continue. From the start, it has been an awful experience. in a man centered world with no respect for committme nightmare with this dealership would continue. From the start, it has been an awful experience. in a man centered world with no respect for committment, honesty or customer service. NOT EVEN 3 MONTHS INTO OWNERSHIP TEH PASSNGER DOOR WOULD NOT OPEN FROM THE INSIDE.,,,,,I consider this a safety hazards. 3 calls to their service department (closed on Saturdays) i was told no valet pick up and no loaners until 3 weeks from now. Unacceptible considering i was promised tht service in September when I paid 70,000 for the Aviator car. 4th call got us in touch with Jillian and she managed to acquire a loaner car (Since its 40 minutes away from me) and said she could get the work down asap. THANK HEAVENS!!!!. SHE LISTENED TO MY STORY OF MY EXPERIENCE AND WAS EMPATHETIC TO WHAT I HAVE GONE THROUGH. i would give her 10 stars if I could. Met and exceeded my expectations, and even dealt with some other open items Ive had since owning the car that no one else had followed up on...only suggestion, have a sign that invites folks to geo have a seat in wairing area...nothing like that did I seein the garage where you drive your car into while waiting for a service manager to write up your ticket. More

Liza was wonderful. Explained all to me and I was very satisfied They were very efficient and quick in solving my problem greAt working with them satisfied They were very efficient and quick in solving my problem greAt working with them More

Great experience at the dealership with Mark. Mark was attentive and even weeks later is always available to answer questions. Loving my new Corsair and look forward to driving it for years to come! attentive and even weeks later is always available to answer questions. Loving my new Corsair and look forward to driving it for years to come! More

Taiwon was the only reason I stuck with Felix. Had some past trust issues in dealing with Service Department (Mercedes) that drove me away from ever going to Felix. Taiwon had great customer service, he l past trust issues in dealing with Service Department (Mercedes) that drove me away from ever going to Felix. Taiwon had great customer service, he listened to me and did a nice job of winning me over. Would i recommend this dealership? Only because of his work and attention to detail. More

I’d like to personally commend Jillian Miller-de la Cuesta, Service Manager who was awesome. Her staff members Jaren Cajal and Phil Jacobs who we’re also great and very helpful. If you’re looking to bu Cuesta, Service Manager who was awesome. Her staff members Jaren Cajal and Phil Jacobs who we’re also great and very helpful. If you’re looking to buy a Lincoln, I recommend Mohammed Badr. He was very knowledgeable and thorough. More

Great customer service. Tatum came to house and walked us through the car. Awesome service! He was able to educate us on the process and make us feel great about the vehicle through the car. Awesome service! He was able to educate us on the process and make us feel great about the vehicle More

It was a pleasant experience. Dallas was very helpful. Dallas I’d recommend by me anytime someone needs an automobile. Service was excellent. Thanks Ron Dallas I’d recommend by me anytime someone needs an automobile. Service was excellent. Thanks Ron More

Excellent car buying experience. Dallas was very helpful and provided exemplary customer service at all times. I would absolutely recommend Felix Sabates to anyone searching for their next ride. and provided exemplary customer service at all times. I would absolutely recommend Felix Sabates to anyone searching for their next ride. More

I had a wonderful experience buying a car from Dallas at Felix Sabates. He was very helpful and made the decision to buy a car easy. The entire team was fantastic! Felix Sabates. He was very helpful and made the decision to buy a car easy. The entire team was fantastic! More

Everything was simple and easy! Told Hunter Naman exactly what I was looking for and he put the team to work! They found me the perfect car and I am so in love with it! Paper work was ready to sign, no hassl what I was looking for and he put the team to work! They found me the perfect car and I am so in love with it! Paper work was ready to sign, no hassle no waiting! I have 0 complaints and will definitely buy from here next time we purchase a vehicle! More