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Mark Ficken Ford Lincoln
Charlotte, NC
1,076 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,076 reviews
June 09, 2017
Best Car Buying Experience Ever Our 2013 Ford Edge was totaled in March 2017. It took us a month to arrive at a final settlement. During that time we were planning on replacing it Our 2013 Ford Edge was totaled in March 2017. It took us a month to arrive at a final settlement. During that time we were planning on replacing it with another Edge. However, we discovered that we could consider a Lincoln MKX for about the same price. That is how we connected with Blake at Felix Sabates. The service from Felix Sabates Lincoln and Blake was phenomenal. We actually hate the whole car buying experience...... the pushy sales staff, being at the dealership, the chaos involved...... we experienced NONE of that. We scheduled an appointment to see and test drive the MKX and MKT. When we got there, Blake was ready and had both vehicles cleaned and ready for us to try. He never pushed a thing the whole time and patiently answered all of our questions. We test drove both vehicles and then told him we had to think about it. He was gracious and never once pushed us to commit. Blake was at all times communicative and knowledgeable. We had very specific needs and wants and Blake helped us narrow the options down to get a vehicle that would give us everything we were looking for. Only there was one small problem - the vehicle didn't exist and was not in any inventory across the country (yes - he checked inventory in the entire USA). So, we custom ordered it to be built. We had to wait 8 weeks, but it was every bit worth the wait to have a vehicle that has everything we wanted. If that wasn't enough to impress us, the communication with keeping us apprised of the status of the build of the car was nice. When the vehicle was delivered, Blake called us to inform us it was ready. We applied for financing that day and was approved in a matter of minutes. And, the best part..... Blake delivered our vehicle in our driveway so we didn't have to drive to the dealership in rush hour traffic and contend with two vehicles. We signed all of our paperwork in the peace and quiet of our back patio. Now that's service! We only visited the dealership once... and that was to test drive it. Everything else was conducted via email and phone calls. And to have the car delivered to your home was the proverbial cherry on top of the sundae. This is what a car buying experience should be. Felix Sabates and Blake now have customers for life. More
by Tony&Chuck
Employees Worked With
Blake Carlson, Michael Gurley
June 06, 2017
The best! Jordan was great. I worked with Jordan Edmond at Felix Sabates and he was wonderful and helped me so much! Brittany helped me so much with the delivery of my car and s I worked with Jordan Edmond at Felix Sabates and he was wonderful and helped me so much! Brittany helped me so much with the delivery of my car and setting up my phone. More
by 3140
Employees Worked With
Brittany , Jordan Edmond, Gary Miller
June 06, 2017
Best Deal Ever Jordan and Wayne were amazing. They broke two records today in speed and deals. Out of a higher payment and into a lower. I love it!! Jordan and Wayne were amazing. They broke two records today in speed and deals. Out of a higher payment and into a lower. I love it!! More
by Heathcw3
Employees Worked With
Jordan Edmond, Gary Miller
June 03, 2017
Great Experience Wonderful dealership. Friendly employees and great service. Treated us very well from start to finish. Super clean facility. No pushy sales people. We Wonderful dealership. Friendly employees and great service. Treated us very well from start to finish. Super clean facility. No pushy sales people. We love our new Edge. Thank you! More
by Jennifer45
Employees Worked With
Brittany, Rick Keller, Michael Gurley
June 01, 2017
Truck purchase I had a great experience at Felix Sabates Ford. Friendly staff, great vehicles. Blake was extremely professional and knowledgeable. Great overall expe I had a great experience at Felix Sabates Ford. Friendly staff, great vehicles. Blake was extremely professional and knowledgeable. Great overall experience. Very satisfied customer. More
by Bigdstapp
Employees Worked With
Blake Carlson
May 31, 2017
Great first experience Everyone here was incredibly nice and knowledgeable. Jordan was amazing and worked with us to get us what we needed. We got everything we came for and Everyone here was incredibly nice and knowledgeable. Jordan was amazing and worked with us to get us what we needed. We got everything we came for and more. It was worth the hour drive! More
by mk916
Employees Worked With
Jordan Edmond, Gary Hampton
May 27, 2017
Best car buying experience! Go see Blake he rolls out the red carpet. Awesome experience. This is my second vehicle from him thanks for making everything so easy. Thank you. Go see Blake he rolls out the red carpet. Awesome experience. This is my second vehicle from him thanks for making everything so easy. Thank you. More
by S
Employees Worked With
Blake Carlson, Michael Gurley
May 26, 2017
right car for Dad Worked a deal by phone based on a car viewed on the Dealer's website. Rick Keller was helpful and knowledgeable. Nice car and great price. Worked a deal by phone based on a car viewed on the Dealer's website. Rick Keller was helpful and knowledgeable. Nice car and great price. More
by jomas
Employees Worked With
Rick Keller
May 22, 2017
Good experience--very friendly staff We recently purchased a Ford Transit Connect. Jordan and the staff were friendly and helpful in the process. The original car we were interested in ha We recently purchased a Ford Transit Connect. Jordan and the staff were friendly and helpful in the process. The original car we were interested in had already sold. They were able to order/buy a car very similar to the one we wanted within a week. The price was fair in comparison. We would recommend this dealership. More
by Brayden
Employees Worked With
Keith (Last name??), Jordan Edmond
May 22, 2017
Great shopping experience Very nice appearance and very clean dealership. It looks very well maintained and organized. I dealt with 5 different employees, all of them were very Very nice appearance and very clean dealership. It looks very well maintained and organized. I dealt with 5 different employees, all of them were very friendly and professional. I liked that fact that they knew the vehicles very well, able to answer all questions. Overall a great buying experience thanks to a great sales team! More
by F1502017
Employees Worked With
Forgot name of Manager, Todd Wojtkowski, Jean Ediamen
