Mark Ficken Ford Lincoln

Best car buying experience I was referred to a Felix Sabates by someone at work. I took my trade-in over there to find a new SUV. My wife spoke with Shane over there on the ph I was referred to a Felix Sabates by someone at work. I took my trade-in over there to find a new SUV. My wife spoke with Shane over there on the phone and told him our situation. I arrived there the next day for my appointment with Shane. Shane left for the day, the manager brought over a new salesperson to work with me. Rick asked me what was discussed with Shane. Rick contacted Shane to get up to speed. Rick took me for a test drive in an a 2017 Ford Explored, absolutely loved it! It was a base model, Rick asked what was missing? I told him what I thought it needed, he managed to find another Explorer on the lot that was "new 2017" it had 2017 miles on it (funny right). It had all the upgrades I told him about and was only $3k more. He worked with the finance guys and Ford Motor Credit. I told him I had money to put down, but I needed to be at a certain price range. Rick and the finance team worked a deal out and got me into the brand new Ford Explorer within the price I was looking. After getting the paperwork signed I was walked over to Gary the finance guy, he went through all of the paperwork and discussed warranty options. I was a little uneasy about getting another extended warranty, since I only wanted the basic extended warranty he threw in the GAP insurance knowing I rolled over some negative equity into my new SUV. Gary finished my paperwork and walked me over to Jeanette who went over with me all of details of my car and showed me how everything worked. Other than spending nearly 4 hours there this was an AMAZING experience. More

Does not stand behind its product Leased car in 2014 from local dealership (Felix Sabates Ford, fka Performance Ford, in Charlotte NC). At end of lease, in Spring 2016, bought car. In Leased car in 2014 from local dealership (Felix Sabates Ford, fka Performance Ford, in Charlotte NC). At end of lease, in Spring 2016, bought car. In April 2015, Ford published a Service Bulletin (TSB 15-0056) alerting Ford Service Centers about "a [Power Transfer Unit] PTU vent hose which is missing or disconnected." Local dealership (Felix Sabates Ford, fka Performance Ford, in Charlotte NC), despite having serviced the vehicle 3 times since the SB was published, apparently did not check the issue or alert me to the issue. Not until I had the oil changed at another shop, shortly after my mileage exceeded the warranty limit, did I learn of the event. When I contacted the dealer, service manager (sic) Joe Holland told me that (1) they were not obligated to act upon the SB (then why even publish it?) and (2) I never complained about the issue (how was I to know the transfer case vent tube was missing??). The dealership refuses to fix the issue. After 30 years of buying, driving, and promoting Fords, I'm done because of this. More

Persistence at its finest This was the best car buying experience I have ever encountered in my life. Respectful and helpful group of salesmen. Very accommodating to my wife an This was the best car buying experience I have ever encountered in my life. Respectful and helpful group of salesmen. Very accommodating to my wife and I. More

Great Customer Service I walked in the dealership and I was greeted immediately. Shane was such a good help and he helped me pick out the perfect vehicle. My fiance I and we I walked in the dealership and I was greeted immediately. Shane was such a good help and he helped me pick out the perfect vehicle. My fiance I and were in there for a while and they made sure to constantly check in on us. I am happy I came here. Great customer service and very friendly! More

Great Experience !! Came in to Look at a Ford Edge 2017. Greeted by Rick Keller. He has helped my son with a van purchase last December. Great guy, worked really hard for Came in to Look at a Ford Edge 2017. Greeted by Rick Keller. He has helped my son with a van purchase last December. Great guy, worked really hard for me to purchase my dream car. Got the best service in this process. Great team of people here !! More

Fantastic Experience Purchasing Vehicle Out of State My daughter found the car she wanted online at Felix Sabates Ford Lincoln, when we made the call to get more information, we were told the vehicle was My daughter found the car she wanted online at Felix Sabates Ford Lincoln, when we made the call to get more information, we were told the vehicle was being shipped out of state. Mr. Shea White called us back and asked if we would still be interested in the car if he could get the MKC returned back to Charlotte. A week later we traveled 150 miles to pick up the car. My daughter was extremely happy with her new car. I recommend this Dealership and employees to anyone looking to purchase a new or used car. Especially appreciative of Shea for all his help getting us the Lincoln MKC, he went above and beyond to help my family. More

Great experience, and great people. Very attentive staff, and qick to get your questions answered. Shane Harrison offered solutions to my inquiries. This is the second vehicle I've purch Very attentive staff, and qick to get your questions answered. Shane Harrison offered solutions to my inquiries. This is the second vehicle I've purchased from this dealership. More

Excellent experience before and after the sale Everyone at the dealership we interacted with was great. Our primary contact was Sean and he provided the best follow up. Pricing was very competit Everyone at the dealership we interacted with was great. Our primary contact was Sean and he provided the best follow up. Pricing was very competitive. The attention was even better after they sold us the car. We traveled over 200 miles to pick up the car. When we got home the following week we began to experience a problem with our new car. They allowed us to work with a local dealership to resolve the issue and covered the cost. We could not be happier. We recommend this dealership without hesitation. More

Most Wonderful Car Experience Ever !!! I have driven BMW's and Mercedes for the past 20 years. After getting fed up with the high cost of maintaining these machines, I decided to consider I have driven BMW's and Mercedes for the past 20 years. After getting fed up with the high cost of maintaining these machines, I decided to consider my first American automobile. The entire staff (appointment setter, floor receptionist, Sales, and Finance) made this the best car experience ever. No pressure, I'm am one who never buy on a first visit, I did !! Great people there. More