Mark Dodge
Lake Charles, LA
Filter Reviews by Keyword
By Type
46 Reviews of Mark Dodge
Special thanks to Kim Crochet, everytime i need service she is on top of her game. So knowledgeable and helpful. It is a pleasure bringing my truck in for routine upkeep !! Thank You Kim she is on top of her game. So knowledgeable and helpful. It is a pleasure bringing my truck in for routine upkeep !! Thank You Kim More
This review is purely on our experience working with salesman Carles (CJ) back in Oct. 2020. He knew we were driving in from almost 4 hours away, and unfortunately the vehicle we wanted to look at sold salesman Carles (CJ) back in Oct. 2020. He knew we were driving in from almost 4 hours away, and unfortunately the vehicle we wanted to look at sold the night before, but he found us the best backup option and was not pushy at all. Because of this, we decided to make the trek and buy a new Jeep Wrangler from him. He texted me several times in the following week to check on everything and answer any questions I had. The financing experience was about 4/5 in comparison to my previous experiences at other dealerships, but I do not want that to reflect on our car buying experience as a whole. We are happy with our purchase and thankful for Carles. More
Purchased a vehicle from them on November 25 2020. Was an out of state purchaser and they insisted they had to do the registration for me. I've bought out of state before and always did my own registratio an out of state purchaser and they insisted they had to do the registration for me. I've bought out of state before and always did my own registration since I know the home state process. But they insisted they had to do it...collected 589 had me sign a paperwork stating they collected this amount toward my registration fee. 6 weeks went by and no plates. Called the dealership multiple times asking where my plates were. No reply. Finaly got ahold of a lady that told me she finally sent the paperwork off on Jan 12 to the tag office and it's not her problem anymore its mine and hung up. Two more weeks and a lot of calls and I find out she filled out the paperwork wrong. Sent it to the wrong address and only sent in $300 dollars toward the registration fee and I had to pay the rest. Called the dealership and they told me that's all they collected from me is 300 hundred even though I have signed paperwork saying I paid 589 and it isn't theere problem and nothing they can do More
Worked with the team of Robert Hardesty, Aaron Ginsburgh and Jimmy DeSoto. Fantastic team! Answered every question. Web site prices were as advertised and they were an absolute pleasure! I will work with th and Jimmy DeSoto. Fantastic team! Answered every question. Web site prices were as advertised and they were an absolute pleasure! I will work with them in the future too! More
Repeat customer for vehicle sales and service..New Jeep Gladiator purchase working with Robert Celestine, Sales and Reggie Lewis, Finance Department was was again an awesome pleasant experience. Trade eval Gladiator purchase working with Robert Celestine, Sales and Reggie Lewis, Finance Department was was again an awesome pleasant experience. Trade evaluation and purchase transaction was thorough and efficient. Thank you! More
Scott Lebato in the service department is a pleasure to deal with, friendly and helpful. He is willing to go out of his way to make your visit pleasant deal with, friendly and helpful. He is willing to go out of his way to make your visit pleasant More
"Great service experiences every time!" I have been buying vehicles from Mark Dodge for many years. The reason I wouldn't go anywhere else is the great service that I receive every time, no I have been buying vehicles from Mark Dodge for many years. The reason I wouldn't go anywhere else is the great service that I receive every time, no matter what the issue is. Scott Lebato is ready to help with any problem that comes up and Monte Mills, the Service Manager is friendly and always willing to help in any way he can. We have become friends over the years and I trust them when they tell me what needs to be done on my vehicle and they're always right! Great dealership! More
I was absolutely impressed by how quickly, my service was completed! Mr. Scott was very helpful and answered all my questions. Not knowing to much about automobiles, this could have been very overwhelming. completed! Mr. Scott was very helpful and answered all my questions. Not knowing to much about automobiles, this could have been very overwhelming. Mr. Scott walked me through each step. From the tow in to the repairs and recalls. Thanks Mr. Scott you were truly appreciated!!!!! More