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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,067 Reviews

6,067 Reviews of Mark Christopher Auto Center - Service Center

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April 10, 2023

I made an appointment and my car sat there for over an hour where I parked it. Not until the service manager came by and he checked in on it was it worked on. Over 3 hours for an oil change. I never waite More

by Lisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff
Apr 12, 2023 -

Mark Christopher Auto Center responded

Lisa, your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 10, 2023

Disappointed and frustrated. Customer service should carry a great deal of value. When sale of a brand new GMC truck, With one owner years later…. Loyalty does not mean what it u More

by justcountry002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : PARTS Department Joe — “0” Management., Matt Torres
Apr 12, 2023 -

Mark Christopher Auto Center responded

We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so I can discuss your experience and learn more. I look forward to hearing from you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 09, 2023

Avo took care off my GMC truck fast and fixed my issues. Friendly , I highly recommend you to set up your appointments with Avo. More

by mb4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Avo
Apr 11, 2023 -

Mark Christopher Auto Center responded

I cannot thank you enough for your wonderful review of Mark Christopher Auto Center and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 09, 2023

The service person was very friendly and informative. Time spent in the waiting room was relaxing. More

by NENARAM1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Apr 11, 2023 -

Mark Christopher Auto Center responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 08, 2023

The service was quick & very professional from the labors that took the vehicle to the service consultant to the labor that delivered the vehicle to me. They are all very courteous too!!! More

by cantubacl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cesar, Matt Torres
Apr 11, 2023 -

Mark Christopher Auto Center responded

Thank you so much for your excellent input! I'm proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 08, 2023

They were very helpful and friendly and did a great job on the service. Jim More

by Jin Galyen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armando Nuno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Apr 11, 2023 -

Mark Christopher Auto Center responded

Thank you for this amazing review, Jin! We really appreciate your business. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 08, 2023

My oil pan was damaged during oil change. They needed to replace the whole thing. It took three days to get my truck back More

by LUIS.ORTEGA513
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure who damage the oil pan
Apr 11, 2023 -

Mark Christopher Auto Center responded

Luis, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred in our service department does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 08, 2023

Everyone was very cordial and there was someone to greet us when we arrived. Our car was processed very quickly without having to wait a long time. Service was great! More

by george97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Torres
Apr 11, 2023 -

Mark Christopher Auto Center responded

George, thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 07, 2023

Everything was good and efficient, Avo is great to work with. Always Johnny on the spot. More

by CHERYL38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Avo Injian
Apr 11, 2023 -

Mark Christopher Auto Center responded

Thank you for this amazing review, Cheryl! We really appreciate your business. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 06, 2023

Ray Peters was a great help in getting me taken care of and was in the he projected to fix everything. More

by danny.brown77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Peteres.
Apr 10, 2023 -

Mark Christopher Auto Center responded

Danny, I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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