Mark Christopher Auto Center - Service Center

Check in was quick, my needs for my vehicle we were addressed properly. Service was done quickly, only thing was my tires were supposed to have been rotated but they put the rear driver side tire back addressed properly. Service was done quickly, only thing was my tires were supposed to have been rotated but they put the rear driver side tire back on the same position. More

I don’t think I received timely updates what was going on with the repair on my vehicle. Vehicle was at your facility for one week and I never received a call or text from the service advisor. I had to call with the repair on my vehicle. Vehicle was at your facility for one week and I never received a call or text from the service advisor. I had to call to get status. Then when I called he never answered the phone and had to leave messages. I had to leave multiple messages before I finally got a chance to speak with him. It is near impossible to get a hold of your service advisor. More

Absolutely awful! My car has been destroyed by them. I went in there for a sensor repair and have had the entire coolant system repaired and now the AC doesnt work. My car has been destroyed by them. I went in there for a sensor repair and have had the entire coolant system repaired and now the AC doesnt work. More

The service was fast and the service advisors did what they could to make it a great experience. I would be glad to let my friends come here for work on their vehicles. they could to make it a great experience. I would be glad to let my friends come here for work on their vehicles. More

Friendly staff ,very helpful . Waiting area was extremely comfortable ,well kept , and I enjoyed the coffee. Waiting area was extremely comfortable ,well kept , and I enjoyed the coffee. More

Excellent service, Cesar called me with updates about the parts and the status of the vehicle. parts and the status of the vehicle. More

Went to the service department to get a new ignition key. Took over 2 hours. The agent said the key cutter machine was broke so they had to change the shank out from the old key. But they still charged me Took over 2 hours. The agent said the key cutter machine was broke so they had to change the shank out from the old key. But they still charged me for the key cutting. More

No communication from repair rep. Waited six days of hearing nothing before calling. Each time calling had to go through someone else who would only tell me that they would have my re Waited six days of hearing nothing before calling. Each time calling had to go through someone else who would only tell me that they would have my rep call me back. Eventually moved to email to make sure I had a paper trail. They gave an estimate of four things all doable by a layman and at markups of parts of 2 to 4 times MSRP. I replied in email I only wanted one of the four things done, and only if they could do it by that day so I could pick up truck. Got no response and had to go through the phone process again just to pick it up, with the rep being near impossible to contact. Finally I just got a ride there to get my truck back before closing. They had done two of the four things but I had proof in the email I only authorized one. The rep argued with me that the work was already done and it took some time to convince him that it was not my mistake. The rep, Ray was his name, made it an absolutely terrible experience and at the same time wasted the dealership's money giving ultimately free work after I argued it off the bill. More

I needed my rear emblem to be changed and I was told by the service staff to see the parts staff. I was then told by the parts staff to go to another dept. Then I was told to find a guy by his name. Wh the service staff to see the parts staff. I was then told by the parts staff to go to another dept. Then I was told to find a guy by his name. When my car's service was completed, they did not go over in person about what was done or when I had to do my next service. Very bad on communication. More

Easy drop off and pick up. Good customer service. Everything explained as far as recommendations of service Good customer service. Everything explained as far as recommendations of service More