Mark Christopher Auto Center - Service Center

Unacceptable customer service upon pick up of vehicle. They could not locate where the parked my vehicle!!! Waited for an hour for them to find it! They could not locate where the parked my vehicle!!! Waited for an hour for them to find it! More

Great customer service in service and sales. Always willing to help people, my family and I had good experience. Always willing to help people, my family and I had good experience. More

I love coming here because Julie always takes care of me, And makes sure all my vehicle needs are met. And makes sure all my vehicle needs are met. More

Very professional friendly team I really enjoyed the coffee and comfortable waiting lounge I will be returning. coffee and comfortable waiting lounge I will be returning. More

Leslie was very helpful and polite and provided excellent customer service . My experience was great. customer service . My experience was great. More

I have never experienced service with minimum communication. I had to rent a car without knowing what if any work needed to be done . My vehicle was in for almost 3 days without a diagnosis. Then communication. I had to rent a car without knowing what if any work needed to be done . My vehicle was in for almost 3 days without a diagnosis. Then when I did go pick It up. The cashier was like a robot. No facial expressions, don’t bother her is the vibe she puts out. Unfortunately, I am still experiencing the same issue i did before taking it in the first time: I paid good money for a warranty . I am not looking forward to another terrible experience. More

Jackie was a little behind on keeping me updated as promised, by a day in regards to price and delivery of repairs. Price was also a concern. I had been text 1,900.00 when I went to get the car, total promised, by a day in regards to price and delivery of repairs. Price was also a concern. I had been text 1,900.00 when I went to get the car, total was over 2,100.00 , when asked , I wasn’t really told a good explanation, just what I already knew. When we entered the service area, asked for Jackie , was told she’d be right up, she was aware we were there, as I had text her, I’d be there by 12pm and other service employees had let her know customers were waiting . Fifteen minutes later Jackie walked in, didn’t ask if we were waiting for her as we stood in the service podium area, I had to approach her, this after she had been at her podium for 5 minutes or more. Cashier was unfriendly, we felt we were intruding upon her time with a male co- worker, she was very dismissive of us. Overall as a customer felt under valued … More

Comfortable facilities; courteous and knowledgeable staff; efficient service experience . Only frustrating experience can be long hold times as staff is busy helping other customers staff; efficient service experience . Only frustrating experience can be long hold times as staff is busy helping other customers More

Great experience buying a Cadillac Lyriq. Love the vehicle and was treated very well. My first electric vehicle, so training was important and they delivered! I met the service advisors at th Love the vehicle and was treated very well. My first electric vehicle, so training was important and they delivered! I met the service advisors at the Cadillac service center who are very knowledgeable. So glad I made this purchase! More

They will steal your money and give you the runaround. Beware of the Service Manager. Beware of the Service Manager. More