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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,024 Reviews

6,024 Reviews of Mark Christopher Auto Center - Service Center

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May 22, 2023

No appointments needed for oil change, which is convenient, completed while I waited. No problems, everyone is nice there that I’ve dealt with. More

by Walkandroll2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
May 24, 2023 -

Mark Christopher Auto Center responded

Your great feedback truly made our day! I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 21, 2023

Best vehicles in the ontario area good prices And good service on sales guys easy paper work and decent place More

by MATRANGABRANDON1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2023 -

Mark Christopher Auto Center responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

May 21, 2023

Just did. Please read. xxxx off xxxx your mother And your father too xxxx u to xxxx and back More

by randalstepp@yahoo.com
Recommend Dealer
No
May 20, 2023

Service representatives where professional and friendly, informative as well. Great team, much appreciated the service. More

by waynebritt85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nabo, and Dario
May 23, 2023 -

Mark Christopher Auto Center responded

Thank you for sharing this great feedback with us. I feel our service department is what makes Mark Christopher Auto Center special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 20, 2023

Did the bare minimum to try and duplicate my trucks transmission deffect! I wanna know how you figure out a transmission is good or has zero problems with shifting by driving it only 10 miles? And they More

by joseph
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
May 24, 2023 -

Mark Christopher Auto Center responded

Joseph, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Mark Christopher Auto Center does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 20, 2023

Ms. Escobar is extremely professional, knowledgeable, keeps me constantly informed and updated on the progress of the repairs and all changes. She is an Outstanding service advisor. More

by PMR01
Recommend Dealer
Yes
Employees Worked With
Julie Escobar Svc. Advisor
May 23, 2023 -

Mark Christopher Auto Center responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 19, 2023

The dealership had horrible customer service. They never commincated in a timely manner. They also never repaired things in a timely fashion. My car had to go back to the service department sever More

by BROOKLYNSOSA02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dario, Anthony Garrido
May 22, 2023 -

Mark Christopher Auto Center responded

Our customers are our top priority, and it is concerning to read we didn’t meet your needs during your most recent visit. If you would like, please contact me at your earliest convenience so I may better understand what happened. I look forward to hearing from you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 19, 2023

My attended had my truck ready as promised. Service was in time and everything was to my satisfaction. More

by barajas5@sbcglobal.net
Recommend Dealer
Yes
May 23, 2023 -

Mark Christopher Auto Center responded

Thank you so much for your excellent input! I'm proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 19, 2023

Ms. Julie was very empathetic and helpful all the way. She is a great asset to Mark Christopher🙏 More

by Ekhatorosagiede
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie
May 23, 2023 -

Mark Christopher Auto Center responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

May 18, 2023

They were very professional in the ways things are done. . Didn't have to wait long for car. More

by maillady94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
May 19, 2023 -

Mark Christopher Auto Center responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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